SportOkay.com Reviews 

Sent them refund request.
I have been waiting 35 days for my order it's more than ONE ENTIRE MONTH.

So I bought helmet in other shop. And I don't need anymore this one wahich i'm have been waiting from you. Waiting for money-back.

extremely fast delivery, was less than 24h, straight forward und clear, Top!

I bought a bicycle part here, never opened it, as I understood that it doesn't fit my bike and sent it back within the first month. And this company wrote me back that they refuse to take it back as it is in used condition. This basically means that they sent me a used bicycle part in the first place and now refusing to return me money for it.

Earlier I bought a bicycle from that company that has issues with brakes from the first day, it's a really expensive model and I really regretted that I didn't send it back within the first month, but I now suspect that they would have say something similar to that bicycle if I did it anyway.

Never had so much issues with any other other online shop as with this one, they have significantly lower prices, but it seems like there's a good reason why it is like that

Very fast delivery. Received my package after 2 days. I compared the prices with different suppliers and SportOkay has the best offers.

On 26.06.2024 I ordered iXS Trail Evo MIPS helmet for MTB, and they sent me completely different item Ortovox Fleece Light Grid Hooded jacket. I wrote them email to send me immediately the right item that I ordered. The e-shop contact me the same day and asked me to send back the wrong item and they promise to send the right item immediately. I asked them for discount. I hope they will do so.

Ordered an expensive bicycle there, which arrived with substantial damage to the carbon frame. After back and forth for several days they offered me 35€ as refund which is around 1% discount, which is absolutely ridiculous. They did not offer to fix the issue and the only choice I had is repacking the bike and send it back to them.

The worst part is that now that I have send mine back it is available again so it seems that they’re just selling it as it is again and the next person will waste time and money like myself. If they could’ve fix it they would’ve offered me that instead of trying to sell it again.

Had to send a pair of boots back as they were badly worn in a very short space of time. I returned them at the end of April, and today I received them back to me, completely resoled and looking almost like a brand new pair of boots. Very happy to have them back looking so good, and I hope that they will last me a lot longer this time. It took the best part of 2 months to get them back, but they look like they were worth waiting for. Thank you.

Always had good experience with them, even bought a carbon bike at an unbeatable price (it was last one of the series so special price) and it arrived in time and is great. No issues so far.

The package was poorly taped and eventually damaged during the shipping, to a state that the box was simply wide opened that items could be missing. The carrier also reported the damage. But SportOkay refused any responsibility or even rejected any returns. Unbelievable.

Not always the cheapest, but they have a great customer service, are super reliable and always deliver

Already ordered very often. Uncomplicated and super fast shipping.

ordered a ortovox t-shirt, delivered next day! great!

Super Product
Super fast delivery 🚚
Really well packaged
Would highly recommend

I recently purchased skis (Line vision 108) and bindings (marker duke pt) and of course wanted them mounted. According to sportokay there was an issue with the compatibility of the products (stopper width). Any decent ski technician knows that claimed “incompatibility” isn’t a problem. I presented different solutions including partial mounting of the bindings while sending them a picture that I have a spare wider stopper I can move, to show I would be fine. I also offered to sign a disclaimer as I have seen people talking about in the review-section here. There was no will to solve the problem from customer service in any of my desired ways. Only that “we can send you the products unmounted”. What even more lowers my rating of sportokay and their customer service beyond the unwillingness to solve problems is the exceptionally slow response times. I have waited 24-48 hours for a response every time no matter my response time.
At the moment it doesn’t even seem possible to cancel my order so I can order my desired setup elsewhere.
I will update this review if sportokay miraculously starts handling my case better.

Very happy with communication on the product I bought and delivery .
I'll use sport okay again .posting to Ireland

Perfect and extremely fast service from a super team - most recently even in the course of a warranty claim - received a new jacket within a few days after super-fast and friendly correspondence

Amazing shop with competent and friendly employees and phenomenal customer support.

unbeatable price and fast delivery (to the Czech Republic), everything went well, satisfied

Perfetto item. Corresponsione exactly to what ordered. Very fast shipping