SportOkay.com Reviews 

Exactly the article I was looking for.
Easy order, quick delivery.

Very fast shipping . All right.

I received 2 Fox Speed Frame Pro helmets from order # 500062620/19.11.2023 with external damages or worn appearance with traces of use/handling. They tried from the beginning to get rid of the problem by saying that it does not affect the functionality of the products. I asked them to replace the products and sent them dozens of pictures proving the damages and a video recording. They are trying to trick me into sending the products back for inspection with the right to refuse replacement if they consider and with the right to charge return shipping costs which they refuse to communicate. I do not trust to send them back because it is not a reliable company and many customers have complained on the internet that they have experienced similar situations and were charged over 35€ plus 6.95€ initial shipping fee. In order to get out of this impossible situation they created, I asked to reimburse 25€ ( ~10% from the value of products delivered with damages) and they refused. We are talking about a discount for the damages of two helmets with a list price over 150 € each. Nothing solved. Stay away from this company !!!! If you have a problem, no one is interested in solving it for the interest of the customer. All they know is to give some standard messages regardless of the situation and to charge your money.

UPDATE :
Hello,
The review is written so that other buyers know what they can expect when buying from your website, especially orders with international delivery. The discount you presented that the products had is exaggerated. Anyone is free to check on your website where the list price for a Fox Speedframe Pro helmet is 174.99€ and below I copy the prices from my order:
Fox Speedframe Pro MTB Helmet 0236-10932-Mehrfarbig-M 1 €99.99
Fox Speedframe Pro MTB Helmet 0236-10627-Rot-M 1 €144.99
In any case, the discount has no relevance as long as I bought from you new products and not some reconditioned or refurbished products. A new product must not show signs of wear or damage. If the products had minor problems as you present them, mentions should have been made on the website to notify the buyers. First of all, I rejected your offer of a 25€ euro voucher valid for shopping on your website, considering that I do not trust to order again. I told you that I could accept a reimbursement of 25€ in order to find a solution, but you refused the proposed amount. I wanted to send back the products for replacement and although you actually sent after many insistences a return label, in all the discussions, you made it clear that you can refuse replacement after receiving the products and you reserve the right to charge return shipping cost. I have asked many times what’s the cost for return transport on which you reserve the right to retain it and you refused to communicate. This is not an honest policy. You said that the pictures are blurry, I sent you again new clearest pictures with macros on details and a video recording. If you do not see the problems there, it means that you will not see them in reality and you will refuse the replacement and charge an amount of your choice for the return shipping as you left room for interpretation. The result: I will be left without products and with a loss of 40€ like other customers who complained that they have experienced similar situations with your company. I hope you understand that the products must be in perfect condition when are delivered. Customers cannot accept them with scratches, flaws or broken stickers even if the products are functional. Still no answer to my last email and to the question regarding return shipping cost

One of my favorite shops. Super fast, good pricing and returns are also handled very well.

In my experience the vast majority of German shops are prepared to refund MwSt to Swiss customers regardless of order size.
In 2021 SportOkay refunded MwSt promptly on my 137 Euro order.
However this time they refused to refund MwSt, “because the order was less than 200 Euros”. This is a new & arbitrary amount that isn’t stated on the SportOkay website.
I even offered to buy something else to bring the total to 200 Euros – “NO”.
Really bad & unfriendly customer service.
I won’t be buying anything else from SportOkay & advise other Swiss customers to buy elsewhere.

Unbelievably low prices, but they shipped everything as promised and also on time. Undercuts Bergzeit and Bergfreunde prices by at least 35%.

They sent my order twice and charge it twice also, including shipping costs. I got mail that my first order wasn't succesful and I have to make new one. I made new order and now I'm getting my order double. They said it's my fault and they are not giving me back even other shipping cost. Slow delivery also.
Now I understand warnings of other people...

Ordered and received items fine, Most items were perfect but the expensive shoes were in a worn/damaged condition.

Opened dialogue via email and I have never had a slower response from a company 5 days later they ask me for photos I sent them same day. 7 days later still no response despite multiple emails for updates. Order nr. 500056467

My order never arrived. They put the blame on the delivering company, they keep on asking me to fill in forms (which I did), they don't reply on their emails. I never received my goods or got a refund, I didn't even get an answer. They just ignored the issue. I lost €160 to this company!! Order nr 500046587

Very precise mails with information, fast delivery. This is how customers like it. At least, I do! Thank you for this good deal.

Fast and professional Service.

Delivery in 2 days from Austria to Germany.

Surely not my last order in this shop.

Fantastic after sales service! They went above and beyond expectations for me in what could have been seen as quite a suspect warranty claim. They trusted me when they could have doubted me, they picked up shipping costs and had a relaxed friendly dialogue in our emails. I feel great purchasing from them again knowing that they are good people with great deals.

The website is well-furnished. The shipment was fast and efficient. The product is amazing. 4 stars because the shipment is not free. It has free returns.
Overall: recommended

I ordered Fox 38 factory front suspension for my bike. A package was sent the next day. Suddenly it stopped moving for 3 weeks. After contacting sportokay I received my money back, which was weird as I didn't ask for it. Suddenly the package got moving again and once I got it, there were snow boots in it. Then after contacting Sportokay support said they will refund up to 20 euros for me to return it. But it would cost me more than 20 euros to send them back. Local post office says it will cost 39,90€ for that size package to Austria. So unless they send me prepaid return sticker and I just sort the pick up time. I won't be sending them back. I still haven't heard any explanation why it happened, but atleast I got my money back.

edited: initial miscommunication over order, but now being processed properly, will review again once order has been delivered

edit: need to work on payment processing, it took too many attempts to pay and then got a lot of messages saying unsuccessful after money was debited from my bank, the payment successful message came much later so it was worrying not to know what was going on as a first time user of okaysport.

after that everything arrived quickly from Austria to my address in Bulgaria, about 1000 euro order of skis and other things

Fast shipping (One-Day). Everything was fine.

Early November '22 I ordered a pair of Salomon Speedcross 6 for my wife. Unfortunately, it took us three months to find out, that she didn't like the shoes.

Even after this long time SportOkay accepted the return and gave me the full amount of money back - this is really impressive to me.

You can order shoes in multiple shops - but this kind of service quality and client orientation is outstanding.

Big thanks to SportOkay for this differentiator !

Purchased a roadbike for a very competitive price. Great service and support. Communication was outstanding!
I highly recommend the webshop!

The merchant has actively communicated with me,
problem solved。
although it did delay me a lot of time, but the merchant is responsible