SportOkay.com Reviews 

1,528
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I placed an order in June for a pair of cycling bibs from Endura. On the website they were a gorgeous colour of purple. In real life, they were a lot darker and clearly a lot different from the websit... See more

Company replied

Rated 5 out of 5 stars

Ordered a very expensive road bike here, was a bit hesitant as some reviews weren't that positive, but the price was unbeatable. Happy to say the bike arrived in flawless condition. Solidly packed (lo... See more

Rated 5 out of 5 stars

The best Austrian based online bike shop so far! Good selection of articles with reasonable prices. Fast shipping and a rather simple return procedure of not fitting goods. No complaints but only pr... See more

Rated 5 out of 5 stars

I ordered back and rear lights for Trek, they had the best offer in the whole internet. Lights arrived super fast, and I had used them for several months, unfortunately one of them broke. Sport Okay t... See more

Company details

  1. Sportswear Store
  2. Outdoor Sports Store
  3. Running Store
  4. Ski Shop
  5. Winter sport Store

Information provided by various external sources

Als Spezialist für Bekleidung und Sportausrüstung im Outdoor-, Berg-, Kletter- und Skisport als auch im Bike- und Fitnessbereich begeistern wir unsere Kunden europaweit mit günstigen Preisen und 3D Produktwelten. Dabei bieten unsere Top-Marken Under Armour, Nike, adidas, Chillaz, Mammut, Haglöfs, K2, Martini, Deuter, Dainese, Salomon, Leki, Löffler, Ortovox und SCOTT ein Sportsortiment höchster Qualität. Besonders beliebte Produkte bei SportOkay sind u.a. Lauf- und Wanderschuhe, Alpin- und Tourenski, Suunto-Uhren, Scott & Giant Mountainbikes, Jacken, Hosen, Helme, Rucksäcke und Outdoorzubehör.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,528)

348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ORDER never devilered

My ORDER #500050298 shows as successful but I didn't receive the goods! The tracking says the package was damaged in the way to my address but I got nothing and nobody responds to my messages (I sent two emails to the support). It's been more than 10 days and nobody answer me.

February 5, 2023
Unprompted review
SportOkay.com logo

Reply from SportOkay.com

Hello Leonardo, thanks for contacting us! We are very sorry that there were problems with the delivery of your package. We have contacted our shipping partner and initiated an investigation.
The credit note has already been created and the money should arrive within the next few working days on the payment method you chose when ordering. Thanks a lot for your understanding! Your SportOkay.com Team

Rated 5 out of 5 stars

Full recommendation. Excellent shop.

Been buying at sportokay since 2018. Every time a pleasant shopping experience. Clear online-shop design, excellent product selection, reliable availability information, fair prices, extremely fast delivery (typically next day in Austria), very good communication all the way and customer support - including handling of returns.
Full recommendation.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

ALL OK

I ordered first time with them, unfortunately the item has to be returned due to size fit, the return was easy and the refund made promptly. for the first time it was a nice experience. It would be nice to have an express DHL delivery option.

December 18, 2022
Unprompted review
Rated 1 out of 5 stars

Very Bad communication Service

02/05/2021 I have purchased a new bike, amazing service.
very fast communication, good offer and very fast service with very fast shipping.
23/01/2023 I want to purchase a new bike again, very happy after the last service.
Very slow communication 2/3days between emails
very rude answers with no help just like talking to a robot.
After 1week trying I will give up because I want to buy a bike because I need to do some local races after selling my last bike.
Going to buy another store with customer service.
Very Sad after some amazon service going to ...zero

January 23, 2023
Unprompted review
SportOkay.com logo

Reply from SportOkay.com

Hello Ricardo,
thanks for your feedback. I checked the conversation again and as I can see, we answered you witin 24hours - except there was a weekend inbetween. Please be advised, that we are available from Monday to Friday :-)
We are also really sorry, that we could not give you a better price for the offered bike.
Anyway, thanks for coming back to us! Kind regards, your SportOkay.com Team

Rated 1 out of 5 stars

delivery experience gives me anxiety

I ordered last Jan. 2 monday, within two days I did not receive any email that they sent it. until I sent them an email and only then did they give me info whereabouts on my parcel but
they gave me a wrong info or link, I emailed them again because there was no changes in the movement of my parcel until they send me a new email and said they made a mistake with the link and they gave me a new link where I can track my parcel. That's when I saw it last jan.5 9:05pm the last update of my parcel and until now there has been no changes or new updates. all my son plans for our ride have been changed and it gives me anxiety that the bike will reach me hopefully without any damage .

January 2, 2023
Unprompted review

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