SportPesa Reviews 

56
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

They wouldn't let me open an account for some unknown reason. Just said that they had decided to end our "business relationship" lol. Very weird company!

Rated 2 out of 5 stars

I'm changing my original 5 star review to 2 stars. I needed them to do a simple thing for me on my account and despite lots of support requests and backwards and forwards, It hasn't been resolved for... See more

Company replied

Rated 1 out of 5 stars

Website looks like it's from 2006 Couldn't bet at Wolverhampton tonight for reason Played blackjack. Lost 7 hands dealer had either 20 or 21 Takes 2 days for your money to be looked at apparent... See more

Rated 5 out of 5 stars

High odds, low deposit fees which makes it be one of my best betting site, plus the mega jackpot teams they are not so hard there are higher chances of getting it.

Company details

  1. Gambling Service

Information provided by various external sources

SportPesa Sports Betting & Online Casino · Award Winning In-Play Betting · Bet Live In-Play · Best Odds Guaranteed · Online Casino & Slots · Exclusive Promotions


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2.3

Poor

TrustScore 2.5 out of 5

56 reviews

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2.3

All reviews

(56)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Same as all the other reviews still not…

Same as all the other reviews still not received money that I'm owed,I logged in 7 days after not receiving money, it still says pending, tried to get hold of them many times to no avail so I've contacted IBAS and the gambling commission. These crooks need their licence taking off them asap,hope everyone gets they're money

June 5, 2020
Unprompted review
Rated 1 out of 5 stars

Had to wait 2 weeks for my money

Had to wait 2 weeks for my money. Got told b.s and lies or just ignored by them
I notice they were quite happy to still take deposits though during this time.
Got my cash eventually and told them what I thought of them and to close my account

Later on that day they sent me an email saying following an internal review they have decided to close my account LOL.

They don't bet on American horse racing and before the stoppage they couldn't bet at certain English meetings because they were having licensing difficulties. That should be a huge red flag there

Worst bookies I've ever dealt with. Shouldn't be that difficult to be paid out. Recommend you avoid. I've sent an email to the GC telling about their shenanigans and incompetence

April 10, 2020
Unprompted review
Rated 1 out of 5 stars

They dont deserve 1 star

They dont deserve 1 star. Its amateur hour

ANY CHANCE OF ACTUALLY PAYING ME??? ITS NEARLY 2 WEEKS AND ALL I GET TOLD IS I'M IN A QUEUE YOU'RE WORKING THROUGH APPARENTLY. NOT GOOD ENOUGH.

April 9, 2020
Unprompted review
Rated 1 out of 5 stars

Everyone should complain to the…

Everyone should complain to the gambling commission about this lot. They couldnt run a p#ss up in a brewery
Maybe if they get enough complaints they will do something
Way they treat customers is awful

Hell will freeze over before I use them again

April 8, 2020
Unprompted review
Rated 1 out of 5 stars

Put in for withdrawal last tuesday and…

Put in for withdrawal last tuesday and still waiting for the cash eight days later. All I got told is delay cos everyone wanting paying and backlog

Would have felt better if they had been honest last week and said it was a cyber attack rather than lying about upgrading the site which kept it down for so long. Why should I trust them ever again

April 8, 2020
Unprompted review
Rated 1 out of 5 stars

Finally logged onto my account after 6…

Finally logged onto my account after 6 days and got my money.
Strangely after the so called upgrade it still looks the same
All I got was a message in my inbox saying sorry. No free bet or anything for the inconvenience and trouble it caused not being able to access my cash for so long

Well done you've lost a customer

April 3, 2020
Unprompted review
Rated 1 out of 5 stars

Their social media account is still…

Their social media account is still tweeting but totally ignoring the website not working. I messaged them and they ignored me too busy tweeting about Nicaraguan soccer names

5 days and you really expect us to believe its an upgrade. You must think we're daft. What an absolute crock


I sent an email got a reply saying email address was blocked.

I want to withdraw my money NOW. I'll never use you again when/If this is ever resolved

Customer service awful. Way you treat your clients is beyond bad.

April 1, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible customer support

Horrible customer support. Currently have 160 odd in my account and have 200 pending withdrawal. Unable to get any of this due to this ongoing "technical issue". All i am wanting is to withdraw funds and be done with. Spoken to customer service but keep informing me that can't be of any help.

April 1, 2020
Unprompted review
Rated 1 out of 5 stars

Website been "upgrading" for 72+ hours…

Website been "upgrading" for 72+ hours and counting. Totally unacceptable. Didn't even get no notice and why is it taking so long? 3 days and counting to just upgrade a site??

Looking at the reviews it seems customer service have given up replying to folks on here. I emailed them Saturday asking about the site but no reply

When it comes back online I won't bother asking for a free bet for the inconvenience as their generosity is shocking

March 30, 2020
Unprompted review
Rated 1 out of 5 stars

Criminals - I’d steer clear if I were you!!!

Up until today I’ve had now issues with them. However they are now holding my withdrawal due to a “technical error” and refuse to give me any timescale on when it will be fixed. Shocking that they had no issues in taking my money, but when I have the cheek to make a withdrawal a technical error happens.

Bunch of crooks.

Edit - 5 days later, no website, no money, no contact (despite emailing the email address they have given), no timescales and other websites using the ‘third party’ are up and running.

At this point, this is quite clearly theft. I have warned that I will be taking legal action via the County Court, and they still can’t be arsed responding.

Do your self a favour, use a real bookmaker and not this bunch of thieving scum!!!

Further Update - Their site is live, their financial systems are up and running (as they are more than happy taking peoples money).
Yet I have been told that despite waiting 8 days already, and being no closer to getting my money, they have now decided that they will not release MY money until “early next week”.

This is theft.

No other word for it!

If you went to a bank and tried withdrawing your money and they said that they will only let you have it when they decide, no one would stand for it.

Why therefore is this acceptable from this bunch of scam artists??

All I want is my money, in my account, and then my account closed so I never have to deal with this scum again.

March 27, 2020
Unprompted review
Rated 1 out of 5 stars

Was looking for somewhere new to bet…

Was looking for somewhere new to bet but only best odds guarantee on SELECTED races not all put me off

Then I saw bet 50 get 50
Bet 100 get 100 as sign up offer
Was just about to sign up then looked and saw small print 50x rollover WHAT KIND OF BONUS IS THAT HUH? No other bookies expect you to rollover your opening deposit nevermind 50 times!!!!! That's impossible

Nah thanks I'll pass

March 20, 2020
Unprompted review
Rated 1 out of 5 stars

Opened account

Opened account
Then verified it
Deposited money
Then went to bet and they don't take bets at Southwell racecourse
What an absolute joke how can they not accept bets on horses?

You can bet on the muggy virtual horses though no problems there

Withdrew cash back and stick to big firms now on

March 16, 2020
Unprompted review
Rated 1 out of 5 stars

I don't normally bother with reviews…

I don't normally bother with reviews but this bookmaker are truly terrible they deserve one.

Its run so amateurish its laughable. You have to wonder how they managed to get a licence to operate
I opened an account and went to bet horse racing only to be told they don't take bets from that meeting I wanted. Is this a kind of joke? Really is a tinpot outfit

March 12, 2020
Unprompted review
Rated 1 out of 5 stars

They wouldnt allow me to open an account?

Tried to open an account with them to place some bets over Cheltenham but I was refused an account? Spoke to live chat but was told the decision was final... I've never used with them before, Im not a pro gambler or anything?! Not sure why they would refuse potential customers, seems a very strange business model.

March 10, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Nothing but problems since I signed up and €10 bonus must be worse promotion out there

March 10, 2020
Unprompted review
Rated 1 out of 5 stars

No live streaming

No live streaming

No American horse racing

No all weather racing

Slow clunky website

Ages to withdraw cash

Rude and slow customer service

Crap limits

Worst firm ive ever dealt with  no wonder nobody heard of them

If you want a laugh go look at the virtual games. They should be locked up for the % on that

Rotten to the core.  Won't be using.  Waste of time me opening an account

March 6, 2020
Unprompted review
Rated 1 out of 5 stars

Website looks like it's from 2006

Website looks like it's from 2006
Couldn't bet at Wolverhampton tonight for reason
Played blackjack. Lost 7 hands dealer had either 20 or 21
Takes 2 days for your money to be looked at apparently before they even think of processing
Another worthless bookies
Wouldn't even take £100 ACCA on football. Cowards as well

Don't go near this mob

March 6, 2020
Unprompted review
Rated 1 out of 5 stars

Allowed me to gamble while I was self…

Allowed me to gamble while I was self excluded on other tgp Europe sites and caused my mental health issues to get worse done absolutely nothing to help me see if they change there tune in court when I register legal action within the next few days

February 17, 2020
Unprompted review
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Reply from SportPesa

Hi Scott,

Please get in touch with our Customer Service team via SportPesa Live Chat as soon as possible, as we are unable to discuss account specific information via Trustpilot. You can either select the Live Chat icon in the bottom right corner or go to - https://www.sportpesa.uk/contact-us/ and select Live Chat.

Best Wishes,
SportPesa

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