Sportsdirect.com Reviews

307,277

•

3.1

Activewear Store

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Review summary

Created with AI, based on recent reviews

Evaluating 16,361 reviews, most reviewers were somewhat happy with their experience overall. Many individuals frequently mention that the online ordering platform is exceptionally clear, straightforward, and very easy to navigate when purchasing various sporting goods and everyday apparel. Consumers also appreciate finding fantastic discounts, excellent quality items, and great overall value on popular brands of clothing and equipment during seasonal sales. However, some customers also noted frustrating experiences regarding expensive postage costs, high return fees, and occasional unexpected delivery delays with their online orders. People additionally mentioned receiving incorrectly sized or mislabelled items, which made trying to arrange necessary product exchanges or returns particularly difficult.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick shipping, early... See more

Product

Users describe ambiguous interactions with product, as many reviewers highlight great value, affordable... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight quick... See more

Price

Consumers find price to be a source of divided opinions, as while many reviewers praise the excellent... See more

Service

Reviewers mention mixed feedback about service, with many customers praising quick delivery, good prices, and... See more

Reviews shaping this summary

The app is easy to use although not alot of size choice or availability of stock. The delivery should be free like most companies offer even small businesses or at least if you spend over a certai... See more

Did well. Order delivered quickly, and well packaged with good communication. And a free mug! Not so good. Football gloves sent were different design/colour combination to those ordered (currently... See more

The items are bought are great quality and discounted - really grateful. BUT were mislabelled as football kit when in fact cricket! The inaccurate labelling is the drop in stars or I would have given... See more

Wrongly labelled item sent (GB size 14 on Sports Direct label, yet GB size 12 on item's own labels - sown in and attached), so naturally too small. Still having to pay for return, no return possi... See more

Answered by reviewers

Created with AI, based on reviewer opinions

Yes, the vast majority of reviewers confirm that Sportsdirect.com is a reliable, trustworthy, and safe place to shop with easy online transactions and quick delivery. However, a few customers mentioned minor drawbacks regarding shipping costs and store collection fees.

Review sources•2 of 7

"Sports Direct is a reliable source for affordable sportswear and the website and transaction experience is much improved"

Sports Direct is a reliable source for affordable sportswear and the website and transaction experience is much improved

November 6, 2025

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"They are trustworthy and I will definitely keep on shopping 🤩�"

Sports direct is one if my favorite online stores. Shopping is really easy, products are amazing and the whole process is super smooth. They are trustworthy and I will definitely keep on shopping 🤩��🤩

January 9, 2026

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Yes, customers noted that Sportsdirect.com charges unexpected or additional fees for both home delivery and store collection. Reviewers also pointed out that online purchases carry a return cost, and items cannot be exchanged or returned for free in local stores.

Review sources•2 of 8

"SPORTS DIRECT-Charges for click &collect in store, home delivery and returns. Ba"

SPORTS DIRECT-Charges for click &collect in store, home delivery and returns.
Bad idea to shop online with this company. Although competitively priced once you add on the charges:
4.99 click and collect
4.99 home delivery
4.99 return unsuitable item
Sports Direct are NOT really so competitive.
-e.g. if you also had to return - you’re looking at around £10 for ‘nothing’

August 23, 2025

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"I dont like whether you order online or to the store you still pay delivery charge, comes to a local sport direct store I think it should not have a delivery charge"

I dont like whether you order online or to the store you still pay delivery charge, comes to a local sport direct store I think it should not have a delivery charge

September 10, 2025

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The majority of customers find the return and refund process with Sportsdirect.com to be straightforward, highlighting quick refunds and smooth procedures. However, many reviewers noted that returns are not free to post and expressed a desire for complimentary return options.

Review sources•2 of 6

"Delivery is always quick and there are never any problems with returns"

"I would like to see free or cheaper delivery and returns options"

Sports direct has a good range of products. Delivery is always quick and there are never any problems with returns. I would like to see free or cheaper delivery and returns options.

February 4, 2026

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"Prompt delivery and excellent returns procedure"

Prompt delivery and excellent returns procedure. The only think that would make it better would be to not charge so much for returns. But since everything is to much cheaper it's not that gauling! I've returned something to another company on the same day, same way via post office and had nothing, not even a communication saying it's in the system. Sports direct tell you what's happening every step of the way. Well done 👍

May 11, 2026

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Yes, returns are not free with Sportsdirect.com and customers are required to pay return costs. Additionally, reviewers noted that online purchases cannot be refunded for free in retail stores.

Review sources•2 of 6

"When you order from SportsDirect, you have to pay for postage, and if you need to return an item you have to pay postage"

When you order from SportsDirect, you have to pay for postage, and if you need to return an item you have to pay postage. Go to JD for instance and the shipping is free after an £80.00 spend and for a return you can go instore to return for free, why is SportsDirect charging for these...

September 1, 2025

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"As for returning in store....don't think you'll get a refund! Exchange"

I am yet to recieve the items when they Sports Direct say they will be delivered. As for returning in store....don't think you'll get a refund! Exchanges only.

May 24, 2026

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Most customers rate the overall quality of products from Sportsdirect.com as good and well-priced. However, a few reviewers reported issues with material quality, sizing, or receiving defective items like the Karrimor Duma trainers.

Review sources•2 of 8

"I believe in quality and sports direct supply that quality at reasonable competitive prices with a high consistent level of service"

I believe in quality and sports direct supply that quality at reasonable competitive prices with a high consistent level of service..

August 21, 2025

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"Maybe put in description of product that they size down ridiculous small"

Maybe put in description of product that they size down ridiculous small. I've never seen anything like it.And reviews of the product on looking after all day the same. No wonder sports direct has a bad reputation of being cheap.

September 25, 2025

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Company details

About Sportsdirect.com

Written by the company

The UK's largest Sports Store, we bring you the best brands at bargain prices, all year round! With stores all over the UK as well as a huge online catalogue, you're sure to find what you're looking for!

Customer Service Opening Hours

Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are shown GMT)

Contact info

Unit A, Brook Park East,, NG20 8RY, Shirebrook, United Kingdom
www.sportsdirect.com

3.1

Average

307K reviews

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All reviews

(307,277)

16,527 reviews in the last 12 months

Write a review

Quick and easy delivery next day gurantee

September 18, 2026

Unprompted review

6 days ago

Really nao its 6 time i rów when i have…

Really nao its 6 time i rów when i have problem with parcel. One time items missing,not my size,big delay and now You list my items and i wait almost 17 days...

September 19, 2026

Unprompted review

6 days ago

Thank you for my order

September 19, 2026

Unprompted review

6 days ago

Sent wrong colour item

Sent wrong colour item, ordered BLACK Nike socks and was sent WHITE Nike socks...
And went too return but you want me too pay a £5 for your mistake.
NOT FAIR.

September 19, 2026

Unprompted review

6 days ago

Well after paying £4.99 postage

Well after paying £4.99 postage, I think the purchased item should arrive a lot earlier than the 7 days quoted,2-3 maximum!!

September 19, 2026

Unprompted review

6 days ago

Delivery charges and return practices

Delivery charges and return practices. Overall user experience is horrible.

September 18, 2026

Unprompted review

6 days ago

Paid £10 for next day on 17/09 and…

Paid £10 for next day on 17/09 and still have not received 19/09

September 19, 2026

Unprompted review

6 days ago

Don't care whether you get your order

Evri have failed to deliver our parcel and Sports Direct don't care. Not prepared to do anything to help so now we're out of pocket and still waiting.

As always. Goods delivered quickly. Fair prices and good quality.

September 15, 2026

Unprompted review

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Sportsdirect.com Reviews

We use technology to protect platform integrity, but we don't fact-check reviews

Review summary

What people talk about most

Delivery service

Product

Order

Price

Service

Reviews shaping this summary

Answered by reviewers

Is Sportsdirect.com a legit and safe place to shop?

Are there any hidden costs or unexpected fees when ordering from Sportsdirect.com?

How easy is the return and refund process with Sportsdirect.com?

Are there fees or costs associated with returning items to Sportsdirect.com?

How do reviewers rate the overall quality and durability of products from Sportsdirect.com?

Company details

About Sportsdirect.com

Contact info

Average

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Sportsworld

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All reviews

Merged reviews and profileRead more

Appalling product

What a dreadful company

Received order on time

Ordered items payed for next day…

Quick and easy delivery next day…

Really nao its 6 time i rów when i have…

Thank you for my order

Sent wrong colour item

Well after paying £4.99 postage

Delivery charges and return practices

Paid £10 for next day on 17/09 and…

Don't care whether you get your order

Quick and simple

Excellent in every way

Excellent service

Great service

Returns awful

I got scammed

Great value

Great service

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