Sports Direct Reviews 

This company is a joke robbery of your Money bought items on line but when it was delivered I didn't receive it I complained and they got me to fill in a form they took 2 days then said it was delivered left outside but still delivered not there problem so refused to refund or replacement total joke

Useless staff at the Kirkcaldy branch and useless systems. Got an email on the 8th saying my delivery is in store and will be kept for up to 10 days went today to go collect my item as sorry I am also busy and could not get there sooner. To be told it is down stairs in a sealed container to go back and there is nothing I can do as head office has requested it back and told I just work here so I don't know why this has happened. What a joke then to be told you will get a refund when they do not know this either. Absolutely no willingness to help or give a solution, they just wanted to get rid of me as soon as they could useless is still being kind. Wake up people do better

Ordered a north face coat as a present used fraser plus payment option as price considerably cheaper unfortunately didn't fit so needed to send back ,sports direct won't accept return to store ,that was নক I ordered on line, that's when the nightmare begins, on line with sports direct don't recognise the order number ,rechecked with fraser plus as payment through them in 3 payment option back to sports direct on line no luck again can't go any further with return so I put label from inside package on to outer package sealed post office ,not applicable so sent back at my expense tracking etc to fraser plus after all no other option and I'm paying them apparently there only the financial organisation & don't contact or make contact with sports direct don't have any systems in place to do so , but they must have contact as they pay for the purchase, and when sports direct un available to proceed with what do you do , and fraser plus be careful using there organisation , I wanted to pay extra off my account using my debit card on there automated payment system inadequate system because no payment due until Jan 26 and I've made my first required payment you cannot pay a payment no option to pay by debit card you've to do a direct debit which I've set up but the additional payment I've had to do by bank transfer to fraser plus account in 2026 a payment line can't ask enter payment you wish to pay. Be careful dealing with both companies unless paying in full and with sports direct may seem to save a little on price but not if returning on line order number can be provided and photo of receipt of return

The worst service, paid £4.99 to return a boots from Sports Direct's home collection, Evri was supposed to pick up on the 3rd, then on the 6th of December, no show from Evri. Two emails to Sports Direct telling them I can't get the parcel picked up from Evri, and nothing back from Sports Direct. I can't print a new return form on the website because I did it once,
Need your head tested if ordering online, can't return and a lost parcel.

They still use evri even though my parcel was ‘lost in transit’ shenna from customer service decided too have an argument with me over delivery fee why would I pay a ‘big order delivery fee’ when my parcel was lost in transit after 10/15 mins back and forth I finally got my full refund and £10 delivery never again will I use sports direct AVOID if u want ur Christmas presents on time and not stolen from evri!

The prices and choices are excellent. The website is very easy to use and the delivery is simple!

Placed order, lost in transit, contacted to chase and was asked fo sign and return a form. Returned this the same day and still not update, although today was given as the latest time frame.

I bought a black and grey Nike tech tracksuit bottoms from sports direct in Dublin 1, and after 2 weeks the bottoms start peeling,so I went in to get them replaced for new ones and was told by the manager it's wear and tear ,,,,,,,,the bottoms were only 2 weeks old ,SO WHAT IM GETTING AT IS DONT USE THIS SHOP , ILL NEVER RETURN I DONT EVEN KNOW IF THERE BOTTOM ARE FAKE ...STAY CLEAR ZERO HELP

You could die of old age waiting to pay. Plenty of staff available but most allergic to the tills

This was a terrible and quite an eye opening experience when me and me and 5 friend walk in there was a predicament we started our shopping experience with gazing eyes from the staff and being told were were not to touch the products on show we proceeded to buy tees with a staff member following us we stopped our shopping endeavour because of the judgemental staff this was disappointing as i was going to by 5 dozens of pro v1s. We came back in post incident i fell over near this member of staff and wasn’t me with a are you alright instead i got told i was “pissing about” and to “get out immediately” this was very dissatisfying and very frustrating shopping experience it was awful!

To sports direct if you have anything in mind to resolve this situation please contact
joshuaedwardmunro @icloud .com

As soon as my friends and I walked in we could feel many eyes on us due to this, our shopping experience was quite overwhelming. My friends and I are quite experienced golfers and before we had a chance to get anywhere near the golf section we were told not to touch anuthing or we would be out. We all purchased items at this shop and were paying customers, however, this did not seem to matter as after all we were kids. There was one helpful worker who was nice to us after she overheard us saying we had been told to leave. After this, my friend had fallen over and one of the workers had the audacity to say he was “pissing” around!😡😡😡
I will not be returning as I now to not feel comfortable entering this shop as a child although I am very knowledgeable about what I was looking for.

I ordered five items and only received three am yet to receive the remaining two, they have refused to deliver these two
ID micro LED200 54 warm white
The spirit of Christmas 2.2m battery operated Santa hat LED string lights.

It’s the app - not the company .
The times you are logged out and you have to enter your details again - no more guys as let’s all be honest what is the point of being a member really ?
Happy just passing through with no app as it’s peed me off to often

Don’t order items offline. Bag it came it had been opened. Ordered I kids toy on a box for Xmas. Box completely squashed and ripped. Wouldn’t replace item as apparently the box is not under their warranty but yet any other shop do replace the item when this has happened. As it’s their fault the items hasn’t been packed properly.

I bought over £100 worth of goods from Sports direct (Frasers) opened their app and joined their site.
When my sale was processed, the goods were split into two , this resulted in me not qualifying for their “ Spend £100 get a £20 voucher “ .
I have pursued this with Frasers and Sports Direct , which is Very Very difficult to do , in fact almost impossible., with No Success.This also resulted in paying delivery charges twice even tho , the goods were being delivered to a Sports Direct shop. Taking all the facts into account , I feel conned .
So my advice would be “ Buyer be very Aware “ or avoid at all costs and as for their returns policy , that’s another story .

The product and price were good. The returns process does not have a return to store option. I fully appreciate that this was probably mentioned in the fine print which, admittedly, I didn't read. If I had I wouldn't have purchased and I won't in the future. All of the other big companies have a return in store option. You also need a printer for the return label and it's €4.99 per return.

Deliberately difficult to contact customer services. There's no phone number or email address on the website and only found them using AI. Phone calls were never answered, email response was good but had to do a lot of digging in the first place to get it.

Poor delivery service. Next day delivery placed on the 16th November is still to arrive. I have had frustration trying to get hold of anyone to help me, and now I am out of pocket for £83.00 and need to buy winter clothes that were important for last week. I have to now purchase other goods in store, and pay out more money while waiting on their returns policy for online goods to be returned. Disappointing! They need to change their courier too!!

Been a long time customer and they always lie about delivery time, i always pay for the express shipping but it takes more than a week to arrive

Absolutely awful experience at valley park. No one serving upstairs. Took 15 mins to get someone to come up ... to busy talking to the security guard at the front