Sports Direct Reviews 

Terrible store layout. No information on all the different rackets/padels they have. Never bother to get any pickleball padels in despite it being a popular sport. Don't be surprised if people go to Amazon etc.
Have bought it to their attention how my local store could improve but nothing has changed.

If there was an option of no stars I would have gladly given that.
Their returns policy is an absolute joke. They do not honour the 12 months manufacturer guarantee. Bought a pair of Under Armour golf shoes in September 2025. After 7 months the sole on one shoe detached from the upper. They did not consider this a manufacturer defect and rejected my claim for a replacement or refund.
Will not buy anything from them again

Easy to order, fast delivery, item perfect!

Retail Park Guia, Algarve, Portugal. BEST AVOIDED AS REFUNDS ARE NOT GIVEN. this shop will only offer a voucher. If you do not wish to purchase any goods from them in future you are being denied your consumer rights. After a bad exerience with a returned item I have made a formal complaint in their livro de reclamacoes. This costs them a considerable sum and if enough people follow suit they may change their policy.

I bought a pair of snow gloves a hat and a snowsuit on line from sports direct when the package arrived there was no snowsuit instead I received 2single duvet bed sets
I contacted sports direct who said they had packed the snow suit and there was nothing they could do even though the package I received weighed 339 grams the snow suit alone would weigh at least 1kg
I was basically told I was lying I am no out of pocket £129.99 I have asked on 2 occasions how to return the bed sets and they have not replied
Terrible company would never buy from them again

Shopping was good if only it had been delivered, DPD returned my items back to Sports Direct.

I bought about 8 items of same size from sport direct, 3 of the items were extremely small despite choosing same size for all. I tried to return the 3 faulty items and I’m been asked to pay £.4.99 as return courier. Why should I pay to return items that were different from how it was described on website. I sent an email to their customer service but not response for almost 78 hours now. It’s a shame that I have been a loyal customer for years but how Sport direct treats after sales issues is really very unethical and disappointing and despicable

Bought a sweatshirt online. Size is enormous, torn packaging so had obviously been returned previously. Supplier wants return postage of £4.99 to return the faulty item that already cost me £4.99 for delivery. Had checked size required before ordering but item received is about two sizes larger.

Went into the Market Harborough store today. After 10 minutes just gave up. No staff, no service. Why are you there!?

Great service, customer’s satisfaction 10/10

Terrible experience, which I would go as far to say was nothing but a scam. Tipsa apparently tried to deliver the items to a selected location which is open until 8pm but every time it said it was closed. When I asked for a refund for items not received, I was told that I would have to wait 21 working days until the items had returned to the warehouse to receive a refund. 25 working days later, still no refund. I lodged a case with my bank (Wise) who returned the money to me within hours. Appalling company.

Refused to give me a refund although when I bought the shoes I checked I could get a refund as I was buying two pairs for my daughter to try on and was going to select whichever pair fitted best. The shop manager was passive aggressive. I would not recommend buying here as even if something is faulty it will be difficult to get your money back. I asked him what happened if somebody returns faulty goods. He said they check everything thoroughly and make sure they don't sell anything faulty. When I quizzed further, he said they would analyze and assess it Etc He made it quite clear that even getting a refund for faulty goods would be difficult.

On April 7th, at 3:48 PM, I visited the Sports Direct on Queen Street in Cardiff. I purchased an Adidas VL Court SD3 trainer for £42. When I tried it on, I found it a bit stiff, but I assumed it would soften with wear since it was new. I wore it for one day and couldn’t bear the foot pain; it felt like I was stepping directly on the ground. I returned to the store and tried the exact same model in three different colors. All three were soft—except the one I purchased. I spoke to the manager, who explained that they couldn’t exchange it or refund me because I had worn it once, yet they also said the shoe was in perfect condition. Their explanation seemed contradictory. I pointed out that if all other identical pairs were comfortable and mine was not, it indicated a quality issue. The manager said they couldn’t confirm that but insisted there was no defect. If multiple pairs of the same model are comfortable and one isn’t, it suggests a manufacturing fault. I would like to resolve this fairly and legally, as I have been harmed by this situation. The store made no attempt to remedy it. I want a response and a refund because I was harmed.

Returning an item i was disappointed/unhappy about the Sports Direct shop did not except any item back in the store that is to small or other reasons. They have changed there policy to returning it by post which means another postal charge on top of the order cost charge. This makes the item twice the price and not worth purchasing/returning, they used to give a credit note in the shop, I will not be going on this site again.

Delivery service is terrible. Delivery deadlines aren't being met, at least in Spain. I won't be buying from them again.

Bought a top for a Christmas present which didn’t fit so went to refund in store but they only give credit notes! Used today online and forgot to make it next day delivery so cancelled order. However a CREDIT NOTE will now take 3-5 days to be emailed to me. Shocking service! Codes can be generated instantly terrible custom service

Ordered 2 pairs of trainers, received one box which was shown by the tracking but I am classed as a liar and the 2 sets of trainers are in the box….

I bought a pair of GELERT walking shoes. Took them home and on closer inspection found that the joins by the top lace are not stitched and show the inside webbing. Obviously these are not going to last very long. I took them back and SD refused to refund even though I looked for different trainers but due to my size were unable to find them. I offered to puchase from website but was told that I had to pay postage but could still use my credit note. I explained that on the back of the receipt it says you can change your mind and receive a credit note. It also states that my Statutory Rights are respected. NOT mine. If you buy shoddy goods you are still not entitled to receive a refund from this appalling company. I will be fighting this with Trading Standard and inform Barclaycard that I will be starting a dispute against SD. Telephone numbers do not work, no customer service. What a Company. Be warned!

Purchased 6 x sondico footballs less than 2 weeks ago which were advertised as a pack of 6 random ball colours. 6 footballs arrived at did not match the pictures at all. After less than 24 hours of having them, 2 had popped and one had fallen apart. No response from customer service after complaining and since then, another ball has fell apart. These footballs have only been used on Astro turf and were inflated as per the instructions. Extremely poor quality and a waste of time and money!

Needed a pair of running shoes so went to Weymouth branch. Served by Ash who listened to my needs and recommended a pair of Asics, excellent customer service and product knowledge.