In August 25 I was gifted a pair of New Balance T410 Trail Shoes/Trainers. Sadly I recently had the product fail where a lace eyelet ripped rendering the shoes unfastenable. As we were within 12 month... See more
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Review summary
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Running shoes were ordered Thursday afternoon and were delivered lunchtime Saturday. I was kept fully informed through the process and delivery eta advised. Love buying from Sportshoes, secure in buyi... See more
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Great place to get trainers and at great prices. I ordered some and they were slightly too small, fast and efficient process to get an exchange rather than having to return a product wait for a refund... See more
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I purchased a pair of shoes form SportsShoes.com and am entitled to a refund on the VAT. I therefore messaged the 'Contact Us' section and within a few hours, Angela got in touch and was able to... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
107K reviews
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Exactly what I wanted and delivered…
Exactly what I wanted and delivered extremely quickly.
June 16, 2026
Reply from SportsShoes.com
We're so glad your order arrived quickly!
Outstanding customer service
Thank you Sportsshoes! I had reason to call as I had a query on my return. What an absolute delight to be (1) able to find a contact telephone number easily (2) my call was answered by a human within 30 seconds (3) my query was answered by a pleasant and helpful individual. So very rare to have that service in this day and age. Sets Sportsshoes apart from my recent experience of an insurance company and a major bathroom supplier. Definitely recommend
June 16, 2026
Reply from SportsShoes.com
We are so pleased to hear about your positive experience with our customer service team. We always strive to provide helpful and efficient support, and your feedback truly brightens our day. Thank you for recommending us!
I ri received my product quickly and in good order.
I received my shoes promptly and they were perfect. As I expected, we are yet to check the waterproof aspect as they are new. But delivery and product are great.
June 18, 2026
Reply from SportsShoes.com
We're so glad to hear your shoes arrived promptly and were perfect! We appreciate your positive feedback on our delivery and product.
Excellent service and fast delivery
June 16, 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We are glad you enjoyed your experience.
Excellent shoes and service
Excellent website so I found exactly what I was looking for and delivery went perfectly. Customer services also very helpful when I had a query.
June 19, 2026
Reply from SportsShoes.com
We're so pleased you found our website excellent and delivery perfect. We appreciate your positive feedback about our helpful customer services!
Very good company
Could have no complaints at all. Ordering was simple. Product was really good and arrived quickly. A very good company to deal with.
June 16, 2026
Reply from SportsShoes.com
We're so happy you found ordering simple, the product great, and delivery quick. We appreciate your kind words!
Reply from SportsShoes.com
We appreciate your positive feedback!
Great customer service
Great customer service, timely communications and speedy delivery including an exchange transaction.
June 16, 2026
Reply from SportsShoes.com
We're so pleased you valued our great customer service, timely communications, and speedy delivery!
Brilliant service
Brilliant service, web site easy to use, and trainers arrived swiftly
June 16, 2026
Reply from SportsShoes.com
We're so glad you found our website easy to use and delivery swift! We appreciate your positive feedback.
Reply from SportsShoes.com
We appreciate your feedback.
Reply from SportsShoes.com
We appreciate your feedback.
Says dispatched straight away then…
Says dispatched straight away then deliver next day then hear it's been delayed then still no news 3 days later
June 20, 2026
Reply from SportsShoes.com
Good afternoon, Wayne,
Thank you for your feedback! I am truly sorry to hear that your order has not arrived yet - please accept our apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. Do not worry, however, as I have passed your details to our delivery support team, who will be in touch with you shortly to have this resolved.
Please remember that our team is always ready to help, and you can always contact us directly before the review is posted regarding any issues with your delivery via live chat, by email at customerservice@sportsshoes.com, or by calling 01274 530 530. We truly appreciate your patience as we navigate through this process, and please rest assured, we will make this right!
Kind regards,
Kasia
Not been delivered yet
June 20, 2026
Reply from SportsShoes.com
Good afternoon, Gareth,
Thank you for your feedback! I am truly sorry to hear that your order has not arrived yet - please accept our apologies. Whilst our couriers generally do have a high success delivery rate, we do appreciate that sometimes things can go wrong and understand the frustration. Do not worry, however, as I have passed your details to our delivery support team, who will be in touch with you shortly to have this resolved.
Please remember that our team is always ready to help, and you can always contact us directly before the review is posted regarding any issues with your delivery via live chat, by email at customerservice@sportsshoes.com, or by calling 01274 530 530. We truly appreciate your patience as we navigate through this process, and please rest assured, we will make this right!
Kind regards,
Kasia
Lovely company
Lovely company, great customer support especially from Zakiyyah Bashir.
Delivery time could be faster but I’d blame the delivery company’s not the sale company.
June 22, 2026
Unprompted review
Reply from SportsShoes.com
Hi, Mc!
Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with our customer support team, and we’ll be sure to pass your kind words on to Zakiyyah.
We appreciate your feedback regarding delivery times. While delivery is handled by our courier partners, we understand how important a fast and reliable service is and we’ll continue working with them to help provide the best experience possible.
Thank you for choosing SportsShoes, and we hope to welcome you back again soon.
Kind regards,
Kasia
Reply from SportsShoes.com
We appreciate your positive feedback! We are glad you valued our pricing and quick delivery.
Surprisingly good customer service.
I reported premature wear on some running shoes. This started with an automated WhatsApp chat, including details of my issue, photos etc. The bot appeared to get confused with my responses, so I clicked the button to ‘speak to a human’.
I didn’t really expect the human option to work in the evening, but was pleasantly surprised when Sidrah could access all my chat history, quickly assess the issue, make a couple of confirmations, then send me details to return the shoes by post for full investigation.
Overall, the bot seems a bit clunky, but I was very happy with the human service available outside working hours.
June 22, 2026
Unprompted review
Reply from SportsShoes.com
Hi, Simon!
Thank you for taking the time to leave your review. We’re pleased to hear that, despite the initial issues with the automated chat, you were able to connect with our team and receive the support you needed.
We appreciate your feedback regarding the chatbot experience and will share your comments with the relevant team as we continue to improve the service. We’re glad that Sidrah was able to assist, access your previous information, and help move things forward efficiently.
Thank you again for your understanding and for your kind words about our customer service team.
Kind regards,
Kasia
Reply from SportsShoes.com
Good afternoon, Jack,
Thank you for sharing your feedback, and I’m truly sorry to hear that your recent experience with us has not lived up to your expectations – please accept my sincere apologies. After reviewing your order, I can confirm that you chose express delivery at checkout. Our express service guarantees delivery within two working days for orders placed before 5PM Monday to Friday. Your order was placed and dispatched on Friday, 19th June, and is currently out for delivery today, which means it is still within the promised timeframe. I will personally monitor the progress and take immediate action if any issues arise, but everything appears to be on track. I also apologise if you have experienced delays with previous orders – please remember our customer service team is always available to assist you. You can reach them via live chat, email at customservice@sportsshoes.com, or by calling 01274 530530, and they will be happy to help with any delivery concerns.
Kind regards,
Kasia
trainers are brilliant value plus i…
trainers are brilliant value plus i have a bad knee and they cushion my knee when walking Thanks
June 20, 2026
Reply from SportsShoes.com
We're so glad our trainers provide excellent value and comfort for your knee. Thank you for your positive feedback!
Great Purchase experience
I managed to buy my favourite brand of sports shoes, Merrell, at a great price and it was delivered free within a couple of days.
June 20, 2026
Reply from SportsShoes.com
We are so pleased you found your favorite Merrell sports shoes at a great price with free and quick delivery.
Reply from SportsShoes.com
We're delighted you love our site, products, and fast delivery! Thank you for your kind words.
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