In August 25 I was gifted a pair of New Balance T410 Trail Shoes/Trainers. Sadly I recently had the product fail where a lace eyelet ripped rendering the shoes unfastenable. As we were within 12 month... See more
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Review summary
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Running shoes were ordered Thursday afternoon and were delivered lunchtime Saturday. I was kept fully informed through the process and delivery eta advised. Love buying from Sportshoes, secure in buyi... See more
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Great place to get trainers and at great prices. I ordered some and they were slightly too small, fast and efficient process to get an exchange rather than having to return a product wait for a refund... See more
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I purchased a pair of shoes form SportsShoes.com and am entitled to a refund on the VAT. I therefore messaged the 'Contact Us' section and within a few hours, Angela got in touch and was able to... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
107K reviews
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Very quick delivery service and efficient processes.
Very quick delivery service and when I had to exchange some items in the order for a different size, the return & exchange process was also simple and quick.
As soon as the post office had accepted my returns, SportsShoes sent out the replacements. Very efficient service!
June 17, 2026
Reply from SportsShoes.com
We are so pleased to hear you experienced such quick delivery and that our return and exchange process was simple and efficient for you. We appreciate your kind words!
Reply from SportsShoes.com
We're delighted you valued our fast delivery, product quality, and reasonable pricing!
Reply from SportsShoes.com
We're delighted you valued our excellent service and products!
Ok so far not tested waterproofing
Boots are comfy but due to weather not had chance yet to test waterproofing.
Disappointed as there was no paperwork with the goods.
June 16, 2026
Reply from SportsShoes.com
Hi, Tony,
Thank you for taking the time to leave your review. We’re pleased to hear that you find the boots comfortable and we hope you get the chance to test their waterproofing soon.
We’re sorry to hear that you were disappointed not to receive any paperwork with your order. As part of our efforts to reduce our carbon footprint, we have made the decision to minimise unnecessary paper inserts and provide information digitally where possible. If there is any information you need, please get in touch with our customer service team by emailing customerservice@sportsshoes.com and they'll be happy to help!
We appreciate your feedback and will continue to look for the right balance between improving sustainability and providing the information our customers need.
Kind regards,
Kasia
Reply from SportsShoes.com
Thank you for your kind feedback!
Still waiting for a refund of trainers…
Still waiting for a refund of trainers I sent back having re ordered larger size to avoid out of stock re exchange time.
They have received but still no refund.
We have used this company a few times but some of the procedures could be streamlined for ease and quickness.
June 17, 2026
Reply from SportsShoes.com
Good afternoon, Tullia,
Thank you for taking the time to share your feedback. We’re sorry for any frustration caused while waiting for your refund.
Our returns process can take up to 7 working days from the date the return is dropped off for the parcel to reach us and be processed. Your return was dropped off on the 17th, and we can confirm that your refund has been processed today, which is within this timeframe.
We appreciate your comments regarding our processes and understand that a quick and straightforward returns experience is important. We’ll share your feedback with the relevant teams as we continue to look for ways to improve.
Thank you again for your continued support and for using SportsShoes.
Kind regards,
Kasia
Shoes as described
Shoes as described, arrived within 48 hours, would definitely buy again from you.
June 21, 2026
Reply from SportsShoes.com
We're so glad you loved your shoes and received them quickly! We appreciate your positive feedback.
Quick and efficient as always !
Quick and efficient as always !! Needed some shoes for my ultra at the weekend and there’s only one place to shop I believe for quick delivery.
June 17, 2026
Reply from SportsShoes.com
We're so glad we could help you get your shoes quickly for your ultra! We appreciate your trust in our fast delivery.
Paid for express delivery and didnt…
Paid for express delivery and didnt arrive on time
June 20, 2026
Reply from SportsShoes.com
Good afternoon, Nathan,
Thank you for your feedback, and I am truly sorry to hear that your recent experience with us did not meet your expectations—please accept my sincerest apologies. After reviewing your order, I can confirm that you chose express delivery at checkout. Our express service guarantees delivery within two working days for orders placed before 5PM Monday to Friday. Since your order was placed after 10PM on Friday the 19th, it was dispatched on Saturday; however, the courier only received and processed it on the next working day, Monday 22nd June and from that day we have to count the working day count. Bearing this in mind, your order is still expected to arrive within the promised timeframe, which would be by the end of Wednesday 24th June. I will personally monitor your delivery to ensure it arrives promptly and will take swift action should any issues arise.
Kind regards,
Kasia
Updated - two orders with the…
I have placed two orders with the company.
First order - had great experience. Product with no faults. Speedy delivery and quick updates.
Second order - doesn’t even appear on their website I just have a confirmation email.
after using running trainers for 4-5 the sole started to peel, glue on the sides to separate. Notified customer services, I have been requested to send trainers back. Return label has been provided, but at this point collection should have been arranged as the faulty item has been sent to me. Kept in touch with Connor and Ella. I have spoken with lady on the phone she seemed quite nice.
Today I have received an email that replacement order has been arranged. Meaning that trainers were faulty. However I was not given option for a refund in case I wanted it. No communication from customers services.. I have emailed them enquiring about it and Ella responded that this is a standard procedure and in case I’m not happy with replacement I can return it. More inconvenience… why send the replacement instead checking first with a customer. Why would anyone want the same set of trainers if the first ones were faulty? Surely you would apologise for sending faulty trainers and issue a refund. Common sense…
June 23, 2026
Unprompted review
Reply from SportsShoes.com
Good afternoon, Monika,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience with your second order has been disappointing.
We appreciate your positive comments regarding your first order and our usual service levels. We’re sorry that this experience did not meet the same standard, particularly with the issue you experienced with the trainers.
Regarding the warranty process, when you contacted our customer service team, a return label was provided for the trainers to be assessed. As part of our warranty procedure, you were advised that once we received the item back and it was deemed faulty, we would issue a replacement to be sent out straight away, subject to availability. You were also advised that if no contact was made to request an alternative solution, a replacement would be issued.
Following the return being received and the fault being confirmed, a replacement was processed in line with this procedure. At no point after contacting us about the fault did you inform us you'd prefer a refund - not at the initial stage of the enquiry, not after you were informed of the warranty process, so the replacement was issued as per our standard process.
We do appreciate your comments regarding communication and understand your frustration around wanting the available options discussed before a replacement was issued, however we believe we have done whatever possible to keep you informed of the process and acted according to it.
Kind regards,
Kasia
Reply from SportsShoes.com
We appreciate your positive feedback! We are glad you valued our delivery, quality, and price.
Excellent service and fast delivery.
Excellent service and fast delivery.
Quality merchandise at good prices.
June 17, 2026
Reply from SportsShoes.com
We're so glad you valued our service, delivery, merchandise, and prices!
Impressed …
Although I had to pay for delivery the shoes arrived the next day even though it wasn’t next-day delivery so I was impressed with the speed of it. The shoes themselves are perfect!
June 17, 2026
Reply from SportsShoes.com
We're so happy to hear your shoes arrived quickly and are perfect! We appreciate your positive feedback.
I think they are great bought for a…
I think they are great bought for a gift so hope he likes them
June 21, 2026
Reply from SportsShoes.com
We appreciate your positive feedback! We hope the recipient enjoys them.
Reply from SportsShoes.com
We're happy you received great service and quick delivery. Thank you for your positive feedback!
Delivery Issue sorted out promptly & efficiently
I had an issue with my order not arriving on time despite paying for a specific delivery date, however Abi Smith at SportShoes sorted the issue out for me promptly & efficiently.
June 8, 2026
Unprompted review
Reply from SportsShoes.com
Hi, Mark!
Thank you for taking the time to leave your review. We’re sorry to hear there was an issue with your delivery, especially after selecting and paying for a specific delivery date.
We’re pleased to hear that Abi was able to assist and resolve the issue promptly and efficiently. We’ll be sure to pass on your kind feedback to her.
Thank you for your understanding, and we appreciate your support.
Kind regards,
Kasia
Bargain shoes and great service!
Bargain shoes and great service!
My wife and son are doing a walking challenge and I needed some affordable quality trekking shoes. At nearly £100 off rrp and fast delivery, they came up trumps! Really happy 😃
April 28, 2026
Reply from SportsShoes.com
We're so happy to hear you found quality trekking shoes at a great price for your family's challenge! Thank you for your kind words about our service.
The exchange system used by SportShoes…
The exchange system used by SportShoes and organised by Sidrah is efficient , prompt and effective
June 22, 2026
Unprompted review
Reply from SportsShoes.com
We're happy to hear our exchange system was efficient, prompt, and effective. We appreciate your positive feedback!
Reply from SportsShoes.com
We are pleased your item arrived on time and fit perfectly. We appreciate your positive feedback!
Exactly what I wanted and delivered…
Exactly what I wanted and delivered extremely quickly.
June 16, 2026
Reply from SportsShoes.com
We're so glad your order arrived quickly!
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