In August 25 I was gifted a pair of New Balance T410 Trail Shoes/Trainers. Sadly I recently had the product fail where a lace eyelet ripped rendering the shoes unfastenable. As we were within 12 month... See more
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Review summary
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Running shoes were ordered Thursday afternoon and were delivered lunchtime Saturday. I was kept fully informed through the process and delivery eta advised. Love buying from Sportshoes, secure in buyi... See more
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Great place to get trainers and at great prices. I ordered some and they were slightly too small, fast and efficient process to get an exchange rather than having to return a product wait for a refund... See more
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I purchased a pair of shoes form SportsShoes.com and am entitled to a refund on the VAT. I therefore messaged the 'Contact Us' section and within a few hours, Angela got in touch and was able to... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
107K reviews
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FIRST CLASS SERVICE AND KIT 5*****
FIRST CLASS SERVICE AND KIT 5*****
BEST SUPPLIER IN THE COUNTRY I THINK.
June 16, 2026
Reply from SportsShoes.com
We're so glad you had a first-class experience with us! We truly appreciate your kind words.
The delivery updates are bad and the…
The delivery updates are bad and the tracking number provided hardly works on the delivery provider website so difficult to know the status of the delivery.I will add a review for the product once I receive it.
June 19, 2026
Reply from SportsShoes.com
Good afternoon, Kevin,
Thank you for taking the time to share your feedback. We’re sorry to hear that the tracking updates and delivery information have caused frustration.
We can see that your order was placed on 19th June and was dispatched the same day. Your express delivery service is a two working day service, meaning the expected latest delivery date would be Tuesday 22nd June. We’re pleased to see that, according to the latest tracking, your order is now out for delivery today with an estimated delivery window of 15:30–17:30.
We completely appreciate your comments regarding the tracking updates not working as smoothly as they should. We understand how important it is to have clear visibility of your order, and we’ll be passing this feedback on to the carrier to help improve the experience.
I’ll personally keep an eye on your delivery today and will ensure we act as quickly as possible should any issues arise. We hope you enjoy your product once it arrives, and we appreciate you taking the time to leave feedback.
Kind regards,
Kasia
Great price and item delivered on time
June 19, 2026
Reply from SportsShoes.com
We appreciate your positive feedback!
Reply from SportsShoes.com
We're glad our shoes arrived so quickly for you!
Used them before great service and quality
Used them before. Always great service and price. Would recommend them
June 16, 2026
Reply from SportsShoes.com
We're so glad you consistently receive great service and value. Thank you for your recommendation!
Reply from SportsShoes.com
We appreciate your positive feedback.
Your company is great but I've deducted…
Your company is great but I've deducted a point for using evri they are the worst delivery company in the uk
June 19, 2026
Reply from SportsShoes.com
Hi there!
Thank you for your 4-star review and for your kind words about our company. We really appreciate your support and are pleased to hear you’re happy with our service.
We’re sorry to hear that your experience with Evri affected your rating. We understand how frustrating delivery issues can be, and we’re always reviewing our courier options to ensure we provide the best possible experience for our customers. If you've experienced issues with Evri deliveries in your area previously, please note that we also offer deliveries via Royal Mail. If you would like to request the carrier change, please get in touch with our customer service team right after you've placed your order either via live chat or by calling 01274 530 530, Monday-Friday, between 9AM - 5PM and they'll be able to swap this for you at no extra cost.
Thank you for taking the time to share your feedback — it’s genuinely appreciated.
Kind regards,
Kasia
A great range to choose from and the…
A great range to choose from and the filters allowed the choice to be focussed.
Also very quick delivery.
June 15, 2026
Reply from SportsShoes.com
We are so pleased you found our range and filters helpful, and appreciated the quick delivery!
Great product
Great product, superfast dispatch. But they use Evri to deliver so you get the guaranteed Evri disaster. Multiple missed deliveries, left wrong parcel, constant delays
June 16, 2026
Reply from SportsShoes.com
Good afternoon, Alan,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the delays and issues you experienced with your delivery. We completely understand how disappointing it is when an order takes longer than expected especially when you’ve paid for postage.
We’d really like to make this right for you. A personal email has been sent to discuss this further and to see what we can do to help.
We are continually working with our delivery partners to improve reliability and reduce delays, and your feedback helps us highlight where improvements are needed. If you've experienced issues with Evri deliveries in your area previously, please note that we also offer deliveries via Royal Mail. If you would like to request the carrier change, please get in touch with our customer service team right after you've placed your order either via live chat or by calling 01274 530 530, Monday-Friday, between 9AM - 5PM and they'll be able to swap this for you at no extra cost.
Thank you again for your feedback, and we hope we can restore your confidence in shopping with us.
Kind regards,
Kasia
Reply from SportsShoes.com
We appreciate your positive feedback! We are glad you valued our good price and quick delivery.
Reply from SportsShoes.com
We appreciate your positive feedback.
Would recommend
Swift ordering process, item arrived two days after order. Reliable and prompt company.
June 16, 2026
Reply from SportsShoes.com
We're so happy you valued our swift ordering and prompt delivery. Thank you for your positive feedback!
I have 2pairs already.they equal to…
I have 2pairs already.they equal to what I have
They came in 2days
Very very good service
Recommend
June 20, 2026
Reply from SportsShoes.com
We're so glad you're happy with your purchases and our quick service! Thank you for the recommendation.
Great prices and great service.
Great price for Merrill shoes, speedy delivery, easy returns if the size isn't right. What more can you ask for?
June 15, 2026
Reply from SportsShoes.com
We're so glad you found great value and appreciated our quick delivery and easy returns. Thank you for your wonderful feedback!
Wide range of shoes available
Wide range of shoes available, good search engine and accurate descriptions which are helpful when ordering online. Prompt despatch
June 16, 2026
Reply from SportsShoes.com
We're so pleased you found our wide range, search engine, accurate descriptions, and prompt dispatch helpful! Thank you for your feedback.
Women’s Mizuno Running Shoe
Love Mizuno Running Shoes and I’m delighted with my purchase of “Wave Inspire 22 Women's Shoe” - great support/stability shoe. Prompt delivery. I’ll definitely order again.
June 20, 2026
Reply from SportsShoes.com
We appreciate your positive feedback!
Good service and very professional.
June 16, 2026
Reply from SportsShoes.com
We appreciate your positive feedback. We are glad we met your expectations.
Quick turnaround
Good selection of shoes, very quick delivery (next day).
I would question the courier delivery though, parcel was left outside the front door despite someone being at home at the time.
June 20, 2026
Reply from SportsShoes.com
We're so happy you enjoyed our shoe selection and quick delivery! We appreciate you bringing the courier issue to our attention; we'll certainly look into it.
Very prompt service
Very prompt service, quick delivery, competitive price. Recommended to a friend who also placed an order after trying on shoes and checking website. Would definitely use again
June 16, 2026
Reply from SportsShoes.com
We're so happy to hear you received prompt service, quick delivery, and a competitive price! We appreciate you recommending us to a friend.
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