Sportstech (sportstech.de) Reviews 

7,803
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Order tracking and customer support is the worst that I've seen. First of all the orders are not displayed in the portal untill are not delivered. Secondly you don't get notified about the status... See more

Company replied

Rated 5 out of 5 stars

The Sportstech F10 is a good choice if you want to walk or do light jogging at home. It is quick and easy to set up, folds away conveniently, and does not take up much space. The controls are user... See more

Company replied

Rated 5 out of 5 stars

I bought the KS260 from sportstech and it is very good . It brings the feeling of the g right to your home , during the day I am using it for working out and it feels very safe in the doorway

Company replied

Rated 5 out of 5 stars

Great app for both equipment-based and bodyweight workouts. The production quality of the videos is top-notch, and I love the mix of English and German classes. Occasionally, I’ve run into a syn... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Physical Fitness Program

Written by the company

Sportstech ist Deutschlands Nr.1 Marke für vernetzte Fitnessgeräte für den Heimgebrauch - entwickelt in Berlin. Unser Sortiment umfasst smarte Laufbänder, Speedbikes, Rudergeräte, Crosstrainer, Heimtrainer, Krafttraining, Hanteln und mehr. Über 3 Mio. Kunden setzen auf Sportstech für ihr Home-Workout. Mit App-Steuerung, interaktiven Workouts und integrierten Displays bringen unsere Geräte dein Sport-Training auf ein neues Level. Egal ob Anfänger oder Profi - bei uns findest du dein perfektes Gerät für deine Fitness. Profitiere von schnellem Versand, kompetentem Support und innovativer Technik. Erlebe Training neu: vernetzt, platzsparend und leistungsstark. Jetzt entdecken im Online Shop auf sportstech.de


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(7,803)

3,461 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible

Terrible, paid over £1300 for this running machine to keep walking fit as was newly diagnosed with Multiple Sclerosis. I didn't receive it until over 4 months later, Due to covid customs hold up they claimed. When it broke down the following year I emailed them for help, they said it was out of guarantee (most of my guarantee was used waiting at customs). After sale service was truly awful. I was not offered refund, replacement or repair, only phone help!

June 7, 2023
Unprompted review
Rated 4 out of 5 stars

FX300 Laufband

FX300 Laufband - the treadmill is very well packed. It provides basic nice functionalities: a usb charging port, a security key, and a sensor to measure the heartbeat. The tablet holder is a bit weak - it can easily break.

October 10, 2023
Unprompted review
Sportstech (sportstech.de) logo

Reply from Sportstech (sportstech.de)

We regret that you have had a negative experience and would like to apologise for this. We guarantee that every enquiry will be processed with the highest priority and as quickly as possible. We will contact you within the next 3 working days to solve your problem.
Your Sportstech Team

Rated 5 out of 5 stars

Perfect client service

Perfect client service, fast delivery, without problem.
The device is really good.
I completely recommend it.

El servicio al cliente es muy bueno, llegó en dos días y sin problemas. Completamente recomendable.
Lo recomiendo sin ninguna duda!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

I needed help because I broke a part on…

I needed help because I broke a part on my FX300. I looked online for the part number and the customer support team responded super quick. Loved the urgency and the commitment. Best customer support ever! Thank you so much for the help!

December 10, 2023
Unprompted review
Rated 3 out of 5 stars

I bought the sTread Fold as an offer…

I bought the sTread Fold as an offer for €359 directly from Sportstech. Delivery on time. Machine is nice looking, very heavy and functions good. The weird thing is that only at the speed of 8 km/h it makes a squeaky sound on each step. Two times I sent them an email about this but no reaction. The other thing is when I lean to heavy on the handlebars for 10 seconds they collapse. The metal pushes the rod that keeps the handlebars horizontal little by little inward until it collapses. This could be potentially dangerous when you are in rehab and need the handlebars continuously. But now I know this I pay attention, so I can live with it. All in all it is a good machine but I can imagine that when you need help under guarantee the company is not the most trustworthy. Maybe they are but they are not showing it. But overall I am satisfied as is. If you have the option to buy machines from them through Amazon that would be much better for peace of mind.

*03-12-2023 Update. It is a shame, Sportstech promised to contact me as you can see below. Have heard nothing from them, not per phone nor per email!

November 2, 2023
Sportstech (sportstech.de) logo

Reply from Sportstech (sportstech.de)

Hallo Roger,
we regret that you had a negative experience and would like to apologize to you for that. We guarantee that every request will be processed with the highest priority and as quickly as possible. We will contact you within the next 3 business days to resolve your issue.
Your Sportstech team

Rated 5 out of 5 stars

I bought the sTread Fold treadmill…

I bought the sTread Fold treadmill because I was looking for a treadmill that I can hide under my sofa. I’m impressed by the quality and the build, the value for money is incredible. Well done guys.

October 25, 2023
Unprompted review
Rated 2 out of 5 stars

Never again

We purchased the sx600 bike about 1 year ago. For the price, it was an OK deal although we quickly realized why it was so cheap compared to other brands. The manufacturing quality is poor and the bike is just uncomfortable. Additionally, the customer service is abysmal. Only giving 2 stars (instead of 1) for the price and the fact that we got some parts replaced for free (even though it took them 3 months to respond!). Definitely would not buy again.

November 28, 2022
Unprompted review
Rated 5 out of 5 stars

I bought the KS270 PULL-UP BAR online…

I bought the KS270 PULL-UP BAR online back in May this year when I busted my leg and couldn't make it to the gym. I was looking for something sturdy with easy assembly, and it totally delivered. I'm super happy with it. The bar looks great and is a breeze to use. The mounting is rock solid. Even my son has figured out how to do pull-ups! Plus, the delivery was speedy. I'd definitely recommend the Sportstech brand and their online store.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great Products!

I use two dumbbell sets from Sportstech, as well as a weight bench. They’ve all been good quality products so far. The bench has push up and dip bars and is adjustable for regular and incline bench pressing. Everything folds up neatly out of the way.

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

High quality for a reasonable price with excellent service

Quality weights and equipment for a very reasonable price with very good protection for noise and impect reduction, optimal for use in an apartment (and not cheap rubber!). I've had to hit up their customer service a couple times (truly, one time it was "their" fault) and they have been fantastic, couldn't be better.

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

I bought sx200 which is a mountain bike…

I bought sx200 which is a mountain bike version. The package came on time. It's really heavy like a 40+ kg package but easy to assemble. Like all the features, really quiet while riding. A small wheel on the front side makes it easy to move inside the house. Overall wonderful product, only thing which I don't like is the seat. It's hard to ride for long hours which this seat, but otherwise all other things are 5 start product.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

I purchased a speedbike and treadmill

I purchased a speedbike and treadmill, and I couldn’t be happier with my decision. The speedbike provides an exhilarating workout experience, while the treadmill offers versatile options for indoor cardio. Both products are of excellent quality and have exceeded my expectations. The convenience of having these fitness tools at home has truly elevated my workout routine. Highly recommended!

September 9, 2022
Unprompted review
Rated 1 out of 5 stars

The treadmill went rogue in March/april…

The treadmill went rogue in March/april and I have been chasing the company ever since. Had telephone calls, Teams follow-ups, and when I eventually figured the problems myself, and identified the spare parts I need, Sportstech keeps promising that it has ordered new parts, but sends no confirmation and nothing has arrived yet. The first sale was OK, but the company has 0 after sales service. It is basically an internet boutique.

August 11, 2023
Unprompted review
Rated 4 out of 5 stars

Ich habe meine Laufband für eine Woche…

Ich habe meine Laufband F37s für eine Woche ausgetestet und alles lauf super! Ich benutzen die jeden Tag, es war wirklich eine gute Kauf. Ich bin zufrieden.

Ein Stern weg wegen der Lieferung, es hat ein Tag später als geplant gekommen.

August 5, 2023
Unprompted review
Rated 4 out of 5 stars

Very happy with my new treadmill

Î use this treadmill regularly on a almost daily basis and I enjoy it a lot. It is bigger than I expected and not very easy to move from one room to the other in case of need, but still very comfortable and easy to use. If i have to share a negative side, I would have preferred to have a PAUSE function, which is not available. So if for any reason I need to pause my session, I need to start a new one to keep running losing all data about the training.

August 2, 2023
Unprompted review

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