Sportstech (sportstech.de) Reviews 

I bought the F31 treadmill a couple of month ago and I couldn't be happier. The delivery was super quick and the installation was easy. The treadmill itself is great and has all the functionalities I need.

A couple of days ago I contacted the Sportstech Customer Service via Facebook and they were quick to help!

The only thing I wish for is that the chat on the website would allow to talk to a human instead of only the chat bot. That would help solving problems a little faster.

But other than that can only recommend Sportstech!

First order but tell u this was the last.
Never again!!
No response 4-5 days delivery time passed two weeks ago.
No e mail no contact nothing.
Please DO NOT ORDER FROM THIS WEBSITE!!!

Sportstech is reliable shop. The order was easy and delivered in accurate time. All went very smooth and in a good way. Thanks for being a supporter to help people stay healthy.

I recently purchased the F37 treadmill and I'm satisfied with my purchase. It is easy to use with nice safety features, the screen helps you monitor your progress like heart rate, distance, calories, speed, inclination...
I like the Sporttech live app as well it can save your progress by connecting it with Bluetooth to your phone/ipad,it has so many programs that suits everyone from beginners to athletes.
It also comes with a heart rate monitor band, the built-in speakers and Bluetooth are really nice so i can enjoy my favorite music while working out.
I would recommend this treadmill.

Faulty equipment and awful service

I ordered an exercise bench that cannot be adjusted due to a mechanical flaw. The company has not been at all helpful. Every email I send take several days to get a response. And the responses do not address the issue. All I want is a replacement.

I want to address that I am absolutely disappointed with this purchase, as the delivery company cannot be worse. Even if the bike is finally with us and it's ok (some minor scratch) I cannot be more sad than I ordered it with them. I have never experienced in my life such a bad service. It took us forever to receive support from you (no phone anymore, useless bot, emails answered in weeks...), and then first the bike came broken, second we needed to pack the broken one ourselves, and third I got no help from the delivery guy to bring the bike downstairs... he came upstairs, saw how heavy it was (which I told him several times) and I told him I go for the trolley that we have in the basement. Once I took my trolley he helped me with nothing at all and let me do it alone waiting for me downstairs... the biggest joke is that he wanted help to move the bike from one trolley (mine) to another (his) after he did nothing for me!!

I really think first they need more people in support so that people don't need to wait weeks or months to get help and second, I also think they need to work with a proper delivery company, that helps clients and cares a bit about the products and the customers.

Bought a Sportstech sTread Fold mini and are completely happy with it. It’s easy to store due to its tin dimensions and still really sturdy when we run on it.

Paid for the spare part, received a curier tracking number that is incorrect, requested for clarification and no answer AT ALL. Impossible to connect with them, this is not serious

I bought an F37 treadmill from these people. Initially great. After 10 months the top/screen collapsed. After weeks of emailing a replacement was sent. 10 months after this, the treadmill can’t be used because sparks/ fire spark from the power adaptor and socket when it is turned on. I’ve had no response to multiple emails, support tickets and social media posts.

Ideale Produkte, bestens in Form!

I bought an esx500. I recieved it with a missing part and a not working computer. I tried to make contact with the company but its impossible. You can complain only by the website. You recieve a ticket number and when you control it on their website, directly it has the status "dissolved" I am wating for more then 10 days for a solution. To send the bicycle back they let me pay €100 .!!!! Read their policy when you return a product!!!!

I bought a WRX 700 rower in March 2021. Beginning of this year I recognized the water tank has a growing crack and water is dripping out. The services of Sportstech does not react on my emails.

Terrible customer service. My crosstrainer broke after a few months and I've been waiting for 3 months for them to pick it up to fix it.

WARNING DO NOT BUY ANYTHING FROM BLUEWHEEL.DE OR SPORTSTECH.DE I bought this bike from them in October so far I have managed to cycle 20kms. I have has two damaged batteries now the console and motor have stopped working. They do not respond from their support system and you cannot get hold
of them by phone. They are a bunch of crooks and are not interested in you once you have bought a product.

ATTENZIONE NON ACQUISTARE NULLA DA BLUEWHEEL.DE O SPORTSTECH.DE Ho comprato questa bici da loro in ottobre, finora sono riuscito a pedalare per 20 km. Ho due batterie danneggiate ora la console e il motore hanno smesso di funzionare. Non rispondono dal loro sistema di supporto e non puoi metterti in attesa
di loro per telefono. Sono un mucchio di truffatori e non sono interessati a te una volta che hai acquistato un prodotto. Sportstech.

No customer service at all! We bought a treadmill, right after unboxing, we realized the tablet holder is broken, we contacted immediately, 20 days passed and no response after multiple times contacting them! There is no phone number or email address, just a website that you chat with a computer! Of course, no further response!

Terrible Company. Running machine set on fire after approx 15 times use. They offered to send replacement pcb for 75 euros. Then stopped replying to emails

Got a desk from Sportstech.
The desk (DF300) was okay and according to their specification.
When I will buy another desk, I will make sure, it gets lower than the 72cm, which is not a good height for normal working.

However, after 1,5 years the desk fails service. (bought 30.11.2020, failed in April 2022) It got an electrical enginge, which is running without lifting the desk anymore.
The desk is supposed to support 80 kg. My items should weigh less than 60 kg. (Wooden tabletop 25-30kg, monitor ~10kg).

When asking for repair service, they just offer to replace one leg of the table (with the engine) for 110€, new price currently is 244€. (I paid 330€ back in the days). When asking again for a replacement, they made clear, that they will use the legal point, where the customer needs to prove the table failed due to unsufficient quality, instead of misuse.

Definitely will not purchase anything again from this company. Hope, neither do you.

Latest Update - 28th June 2022
After many conversations (all via email) and a video call with a technician based in Germany, a replacement PCB was shipped and arrived in the UK on 15th June. Having fitted it myself (relatively easy process), I now have a working treadmill again - well, for 2 weeks anyway. Fingers crossed it remains that way. As compensation for the inconvenience I have suffered - and not being able to get the Bluetooth connection working on it - Sportstech have offered me £250 too, provided I remove the Amazon review that I have written (pretty much mirrors this one).

Increasing my rating to 3 stars (from 1) based on the above update, as they are still far from a perfect company!

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I too have become yet another victim of Sportstech Germany’s SHOCKING customer service, and like many others who have submitted reviews here, I wish there was an option for ZERO stars.

I purchased a F75 Treadmill from their website (which pretends to look like a UK-based one at sports-tech.uk.com) on 13th Jan 2022 for £2,048. It then took 2 weeks for it to be shipped from Germany, another week to arrive in the UK and then actually got to my home address on 11th Feb 2022. I then found that the assembly instructions provided with the unit were shockingly inadequate (had to find a YouTube video to see how it actually went together!). The unit then failed on 5th April 2022 - no boot-up sequence, no response from the console or buttons on the control panel – all after less than 50 hours of actual usage.

Since the unit failed I have logged a call with Customer Service for my warranty claim, which has resulted in a painful and extended to-and-fro email conversation with the CS rep requesting me to take various videos of the fault (a blank screen is a pretty boring watch!) and various troubleshooting activities including removing the cover from the motor to investigate the status of LED lights on the main PCB, something that I consider to be potentially dangerous to the general public. At no point has a Technical person been allocated to the problem, which has meant that I have had to deal with a CS rep acting as a go-between. I have even been copying in the CEO of Sportstech (Ali Ahmad), but no response from him either - not a surprise as I suspect he is busy trying to stop his company going under! Basically, they are selling these pieces of equipment into countries outside of Germany with NO support model in place and any issues with the kit failing are just not being dealt with properly.

I have also now been informed by the CS rep that a refund of the purchase price will not be possible due to the fact that the "14 days has expired since I received the item", so I have now also contacted my credit card company requesting that they process a 'chargeback' against the item due to the fact that it is not fit for purpose. I am still awaiting their initial response on this.

I have also made Trustpilot aware that there are LOADS of negative (mainly 1-star) reviews have been placed on their site against the WRONG 'Sportstech' entry on their site, which is hiding the fact of how atrocious the German Sportstech company actually is. If you don't believe me, check out all of the BAD reviews against the company listed as 'Sports Technology' based in the UK (sportstech.uk.com) - these are virtually ALL related to the poor customer service and quality of support from the German-based company (sportstech.de). I have already alerted the UK company Sports Technology to this fact and also reported the issue to Trustpilot - not sure what effect that will have, but I would urge you that if you are thinking of ordering ANYTHING from Sportstech DE and you are NOT actually based in Germany, JUST DON'T!!!

Purchased an LCX 800 elliptical Crosstrainer 18 months ago via amazon.de for around 1200 euros.Within a few months of use roller bearings under foot plate disintegrated.Got replacements quite quickly from Sportstech however again within guarantee bearings went again with very light use.Asked for replacements in September 2021 And promised I would have them by December 2021.Chased them again in January and to apologise for delay they sent me an impact mat.Again promised 3 delivery dates for bearings but nothing has arrived by end of February 2022.Really disappointed as not been able to use crosstrainer for 6 months.Checked out comments from other dissatisfied customers and see the majority of purchasers of Sportstech equipment dissatisfied by company’s response.Thought I was buying a top notch crosstrainer from First class German Company but alas not the case.Don’t see that model advertised any longer,wonder if there was design faults.?
Advice to anyone considering buying from Sportstech to think twice and look at Trustpilot reviews before deciding to purchase.Equipment is still under 2 year guarantee but doubt very much with their delaying tactics whether or not I will get the bearing problem resolved before it expires.What a waste of money!!

I was recommended to Sportstech by my brother, who has an SX600 bike. I went for the cheaper ESX500. Both are interactive, which means that with Kinomap, for example, you can cycle a video recorded route showing on an iPad and the difficulty changes automatically with the topography of the route. Very clever! I would have given them 5 stars for this, particularly as the kit is far cheaper than any other I've seen. Peleton, for example, is not interactive and is a multiple of the price.
BUT, the customer service demonstrated the pinnacle of German inefficiency. This was my first exercise bike and so I gradually started to use it. After a few weeks I downloaded Kinomap but the bike would not connect. In fact, there was no bluetooth at all. I tried to contact Sportstech and after a few weeks got a reply asking questions (basically had I constructed it properly) but never followed up despite many emails from me describing the problem. Early on I concluded that the console was the problem and needed replacement but I was constantly ignored.
So I went to PayPal and put in a claim for a refund on the basis that the bike was not as described. Sportstech ignored all my messages via PayPal until 2 days before the closing date of the complaint.
Eventually, they sent me a new console. This will connect with an iPad but not my Android tablet, which is only 3 years old and has the correct bluetooth. So I've bought a second hand iPad and it is now working just great!
So the product is great - when it works - and the price is good.
The customer service is the epitome of dire!
Also, they never followed up on their request for the return of the old console.
UPDATE. Sorry guys, but I have downgraded you to 1 star. The reason for this is that on 7th January I started to get demands for £383 via PayPal.de.. £383 is the price I paid originally for the ESX500 but they are now claiming a second payment, saying that they refunded the first payment, which they absolutely did not. I have recently now received a letter from them asking for the money.
I have emailed PayPal and Sportstech explaining that i do not owe the money but they do not even acknowledge my communications. I have corresponded with PayPal UK about this and they say to ignore the demands and communicate with Sportstech "Customer Service" (which is the perfect example of an oxymoron) but again, they do not respond. I have tried English and German, to no avail. I have now written to Sportstech but fear that they treat letters in the same way as emails - ignored.
This really is a dodgy company and I wonder if this attempt to extract another £383 from me is fraud.
My worry is that they get some sort of judgement in Germany that will go on my credit record.