Spotify Reviews 5,442

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the subscription service, citing unexpected charges, issues with automatic payments, and increasing prices for what they perceive as a declining quality of service. Customers also frequently report problems with the app's functionality, including glitches, songs stopping unexpectedly, and difficulties with basic features like queue management and playlist organization. The user experience is often described as frustrating due to intrusive podcasts, unwanted content, and a general feeling of being forced into features they didn't ask for. Some people were dissatisfied with the pricing, finding it too high for the value received, especially given the app's limitations without a premium subscription. Additionally, some customers experienced issues with payment processing, including billing discrepancies and difficulties managing their accounts, particularly when traveling.

What people talk about most

Subscription

Clients share negative opinions on subscription. Many reviewers express frustration with auto-renewal terms,... See more

User experience

Customers consistently express disappointment with the user experience. Many reviewers report issues such as... See more

Price

Consumers express significant dissatisfaction with the pricing, often describing it as expensive, predatory,... See more

Application

Users describe significant dissatisfaction with the app. Many reviewers report frequent lagging, freezing,... See more

Payment

People report negative experiences with payment, citing issues such as hidden auto-renewal terms and... See more

Based on these reviews

Rated 2 out of 5 stars

I have been subscribing Spotify for the 3rd year now .. had loved it the first two years , unfortunately this latest renewal 2026 isn’t the same. This app seems to be glitching in and out and turni... See more

Rated 1 out of 5 stars

Spotify ka experience mere liye kaafi disappointing raha. App baar-baar lag karti hai aur kabhi-kabhi songs bina reason ke stop ho jaate hain. Free version me itne zyada ads aate hain ki music ka maza... See more

Rated 1 out of 5 stars

I'm listening to my Bob Dylan playlist and all of a sudden Roy Orbison starts playing. Why? Then another one they were plugging. You stupid people at Spotify are becoming autocratic and dictatorial.... See more

Rated 1 out of 5 stars

Complete utter dogshit. Had a grandfathered plan, tried to reverify status on a super old account and now I am being billed extra because that is the "new" billing. Why I'm being billed extra for the... See more


Company details

  1. Music Store
  2. Hobby Store
  3. Music Management and Promotion
  4. Music Publisher

Information provided by various external sources

Spotify is a digital music service that gives you access to millions of songs.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

5K reviews

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Rated 1 out of 5 stars

Being an Artist Makes it Worse

Worst platform for music distribution too. You can setup the dates you wish for release, but Spotify will still release them when they deem possible. I've had a handful of songs not release at the specified time and all I was told was "We haven't received the metadata." all the while every other streaming platform had it up. Hmmm. Spotify is a scam.

February 27, 2026
Unprompted review
Rated 2 out of 5 stars

Dumb DJ

In a world where every app is adding AI, in many places it did not belong. Spotify still somehow manages to f up AI in a place where it would really be useful. The DJ is so glitchy - idk what LLM they use behind the scenes but it better be very cheap for how bad it is. Really sad because this is an area where they could really differentiate the product. But I see no reason why I would not switch the an Apple bundle that has music included or YouTube premium at the moment. Both of those offer more. Unless the AI becomes cutting edge soon I’d rather bundle.

February 27, 2026
Unprompted review
Rated 2 out of 5 stars

Absolute GARBAGE

Absolute GARBAGE. I keep on trying to listen to “Rewind, Replay” and all it’s showing me is MEXICAN SONGS. For example bad bunny. (Bad bunny is peak but still.) and it made me so mad to the point where I cried. (I know I’m pathetic) and the ads are 30 seconds long and they are also uneccacary and it is unfair since only the people who don’t have premium get the ads. And the way I can’t turn shuffle off because we are using it “for free” is also unfair. I DEMAND an answer.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

We are using Spotify for years

We are using Spotify for years. But the problem is they are same songs under different names. For example in Bollywood music there are so many songs in different singers and music director's names, radio and albums. But when we play the songs mostly they're same songs but put in different orders. Only one or two songs will be different. Spotify put same songs in different categories. We don't know Premium subscription listeners has any difference.
And also for free listeners after every 2 songs there will be 3-4 advertisements.

February 24, 2026
Unprompted review
Rated 1 out of 5 stars

I can't pay my bill

I can't pay my bill. For some reason, Spotify doesn't want my money. The website is useless; the app is counterintuitive and clunky. The internet keeps giving me options that don't exist. I'm about to switch to another music platform. I suspect that those few five-star reviews were written by people who have been paid.

February 21, 2025
Unprompted review
Rated 1 out of 5 stars

never subscribe to this company

never subscribe to this company. if anything happens to your email or account for whatever reason you will never get any money back I cancelled my subscription 3 different occasions over 6-7 years ago and still started to be randomly charged full premium 5 years later from an inactive and deleted email. ( they could provide no details on activity on the account and refused to believe I was the owner despite supplying the bank details)

completely corrupt company just use youtube for your music never touch spotify.

February 21, 2026
Unprompted review
Rated 3 out of 5 stars

Downloading music

I like basically everything but I hate it that you only can download songs with premium and I would like if that changes

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Og Spotify was way better than now

Og Spotify was way better than now, too many ads and they are so cringe too.
Sure u have lots of artist and want to make profit , but not giving what ur audience what they want and ignoring what they hate would surely someday collapse this company, hope it will😁

February 18, 2026
Unprompted review

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