Spotlight Reviews 417

I had someone sent out from Spotlight to do measure and quote, I was told it would take 6 weeks for roller blinds 2 weeks after paying deposit I was told that I would have to wait nearly 4 weeks for someone to come and remeasure, 12 weeks in total, I called and cancelled my order, 3 weeks after cancelling, 5 weeks after paying deposit I have been told that they are still reviewing my cancellation and refusing to return my deposit. This is the worst service I have ever received and will never go back to Spotlight again. Beware of the promise (ready in 6 weeks), it doesn’t exist, it’s just a lure to get you to sign a contract and get your deposit.

Very bad services and very unfriendly and grumpy sales people working at the store in Melrose Park SA 5039.

Spotlight disappoints once again.

Worst 👎... Never again come to this place!!

WORST EXPERIENCE-NEVER AGAIN
A Lance came out to measure my balcony glass doors brought up samples for me to select which were discontinued or out of stock finally selected a fabric and then waited 3 months. When they came to install the measurements were wrong,after 5weeks of waiting and numerous phone calls curtains went back to be altered. Waited another 7 weeks and more calls I finally had a day for them to be installed. I was a PM time told them numerous times and for them to put into their notes for installer. Rang me 12pm he was 30 minutes away I did not want to deal with these people anymore so I left work and raced home a 50 minute drive.
The whole experience was stressful and upsetting.

I ordered lace curtains online, and tried to order them in the lengths needed for my windows. I realised my order had instead been submitted in one continuous length. Emailed the customer service team with my preferred dimensions. Curtains lengths arrived in different sections that were unusable for my windows. Spotlight refused to refund the purchase or rectify the matter.
It would be helpful to add lengths of curtaining to my online basket without my order being automatically changed.

THIRD GRADE CUSTOMER SERVICE

We ordered two sheer curtains pretty basic,nothing complicated the sales consultant came took the measurements we selected the product and finalised the order.This order was done in May in July we get a call the curtains are ready so when the installer came to install curtains the curtains were oversized touching the carpets,so we returned it this is going on since May and until now we have not received the curtains from Spotlight.We have made about 30 phone calls everytime we ring it is a different answer,it is almost six months and the curtains are in transit from Qld.It is so frustrating dealing with Spotlight never again to deal with them horrible service.
Rene
Otlight

Went to shop at the local Mount Barker (SA) Store Friday 20/10. As I have a disability I choose to use a spotlight shopping trolley to enable me to shop at this store as it is impossible to negotiate with a wheelchair. The aisles are to narrow and are often filled with stock that is yet to be put away. There were no trolleys in the trolley bay. When we enquired at the front desk we were met with indifference and eventually when we insisted the assistant rang to get some assistance she was told that there were no trolleys available. My sister had done a search of the store and only been able to see 2, both of which were in use. Terrible customer service and total indifference to customer needs. Will not darken their door again!!!!!

The worst online retail experience! I got given a voucher for Spotlight but it's been impossible to use. I've now made 4 orders, over a period of 3 months, and each time my order has later been cancelled and refunded because Spotlight says the product isn't in stock. Why doesn't the website accurately reflect available stock? What's the point of having an online store if you can't buy anything from it?

Terrible online support. Sent me the wrong order and made me wait weeks with someone else's order in my house before finally sending a courier to retrieve it. Asked for a refund a week into waiting but was left hanging for another week before they denied my refund request. Untrustworthy service. Will not use again.

Good customer service and very helpful @ Alexandria Spotlight

The longer I deal with Spotlight, the more disappointed I am.
The one star is for the floor staff who are friendly and helpful, the range is fairly good, but everything else is a nightmare.
Catalogue items are difficult to find or missing altogether, and pricing is a mess - prices are often not on the product, and shelf prices incorrect or not displayed at all.
Recently, I shopped for artificial plants for my daughter at the Mt Druitt store. Types and sizes were scattered throughout the area, with no consistency of size,or type, making it very difficult to compare. I found one she liked, but couldn't find a price - two possible tags on the shelf were quite different. I had to walk to the far end of the large store to find a price check scanner that was working, and the price scanned was reasonable. However, at the register, it scanned at almost double the price. Worst of all, when I asked to speak to the manager to discuss the pricing issues, the cashier came back and said "The manager doesn't want to talk to you" !!!
At my local Castle Hill store, my elderly mum (a common customer demographic in Spotlight) found it almost impossible to find a trolley, then couldn't use it because it was locked with the Aldi coin system. This store is a stand alone store with it's own parking area - no one would be taking trolleys away. When I tried to talk with the manager about this, his response was basically "Don't care, not my problem" and the body language and tone was "Bugger off and stop bothering me".
I will now go out of my way to source products anywhere but Spotlight - they are a last resort only.

charged me for a 6bedroom house in blindes
1)told me they where australian made and manufactured - notan australia product and is in fact made overseas
2) 4 month deley due to manafcture & logistics issues in the factory in overseas
3) had to pay in full before insalation ?
4) INSALATION -
blind A - not even made = 1 bedroom with two windows but only one blined
blind B - dose not fit wrong size , after having twoi mesurments done oon the property ( 1 = sales rep & 1= installer )
blind C - manufactured in reverse , so it fits but it dose not have a cover plates etc for the asthetics
spolights respoince
blind A - due to their sales representitve not puting it on the propsed quote for the job , but on her paperwork and mesurments when she came to site , and isue with translastion to the officval quote , customers falt not there issue
blind B - spotlight after may phne calls and emails and vist to the store spotlight replaced the corrected blind
blind C - it is now 5th of october 2023 and i am still trying to get this rectifed from december 2019 ...
i have had close to 4 years of contact with the samer responce someone will call you back , at last i called them three weeks ago and wait no responce
i have currently been on hold for 25min as thery review my case at the 15 min point spotlight pick up the call and then put me back on hold ...
as for my current phone call on 1300 305405 have been on hold for 34 min at this time as they revie my case and i get the obligitor " thankyou for holding a team member will be with you as soon as posible " ,
I am yet to understand how spotlight stands over you for full payment before install , ?????

I ordered blinds 5 months ago waited 3 months for them. When I collected them and put them up i realised there were parts missing
Trying to get customer service to supply the parts was a difficult and frustrating process. After 2 months i still don't have the parts. Quick to take the $1000s i spent but not a nightmare to supply what I've paid for. Poor communication. Last time I'll order from Spotlight

COMPLAINT
I write to you as an elderly person being harassed by Spotlight.
I am continually receiving phone call from Customer Service advising me my curtains are ready for installation
When I pay $495 they will be installed.
1. My curtains were installed 2 1/2 - 3 months ago and before they were installed I paid my final payment.
2. I have on many occasions at least 10 asked the staff if they physically had the curtains and they assured me they did, did they lie or not bother to look?
3. I have my curtains and I do not owe you any monies.
4. PLEASE STOP HARASSING ME.
5. And most importantly I will never ever have Spotlight install anything for me again, it is nothing but trouble.
6. I am moving and this is stressful enough without Spotlight.
Dianne Andrews
Point Frederick 2250
Please no more phone calls it's too stressful.

Ordered roller blinds for house...oh my goodness...1700 dollars later..I have blinds that are sown unevenly and have staples in them...waiting for a reply.

Seemed like great service with ordering and fitting, but then, found that one of the blinds was too close to cupboard and couldn’t open the door on the cupboard. When we rang to have it rectified was told there was no obligation on their part to fix the problem. “ Get somebody else to fix the problem,”. Never again Spotlight. Disappointed.

Ordered two products online and received free delivery… they cancelled on item and said I would need to reorder it and pay for delivery. I asked how to get around it, instead of wavering the delivery fee they said take the item you did receive to spotlight get a refund and reorder!!! The call centre was impossible to deal with they ended the conversation twice with sorry must be bad line can’t hear you!

The most unhelpful, the most rude staff member, bunch if them gathered here and there in the shop, pretending working hard and u ask them a question and they don't have time to help you, younger ones are a bit more helpful than the older ones😒 😤

The products are ok, prices are not too bad when there is a good sale on,

A horrible place for costumer service and I have lots of awful experiences unfortunately, the need drags me there, very limited other options in toowoomba,

Usually I mentally get myself ready for rude interaction before going there just to mininize heartache for myself

I bought a product and when I got home discovered only half the item had been included. As I live some distance away from the store I tried to phone to get it mailed to me. After endless phone calls and promises to email me or get back to me, still nothing. Staff I’ve dealt with have all been pleasant but why can’t the issue be resolved with one call instead of call centers passing the matter on and then no follow up. One of the most frustrating experiences I’ve ever had.