Spotlight Reviews 417

On the rare occasion that my mail from Spotlight arrives, there have been problems.
If I order six balls of yarn they only send me four, though my receipt states six.
They have not refunded me due to this.

A few weeks ago I ordered a packet of 25 safety stitch markers, which arrived late, and there were only 13 in the packet the first time I opened it.

This is a flipping daylight robbery.

I hope my review is enough to help others know that it's not a good store to spend money on.
Save your cash for somewhere that cares about you.

Made to measure venetian blinds did not turn up after 3 weeks. Asked Spotlight to investigate and all I got back was that the matter had been escalated. I was then asked to provide a review of my service from Spotlight and provided an honest response outlining the issues - and gave a 1 star review. Unsurprisingly they have now come back and said my review did not meet guidelines so would not be published - but nothing to help with either getting my venetian blinds or a refund

The shop assistant was helpful in Whangarei her name was Luz I think.
She had great customer service and she was very friendly

The shop and product, a clothes airer, was fine.
Aramex is the delivery company and they are absolutely useless, I emailed spotlight and Aramex, within 20 minutes, on a Sunday, I get an update that it was being delivered that day, there were no updates at all prior to this, seems they hang onto parcels at Wollongong and just let them sit there.
I will never buy anything from any company who uses Aramex, so many people on our local FB group are complaining they haven't recieved their parcels from this mob.
Change your delivery company, or you will lose sales.

Very frustrating trying to order online.
Having a vip membership I thought it would be easy. Not at all.
Proceeding to check out you cant put in your membership number to apply the discount available.
Rang customer support and told you need to get a new vip membership to order online.
Still didnt work.
Absolutely frustrating and not ideal when you live over 400 km away.

Dear Laura or Managers of Spotlight. Cairns Spotlight.

I am writing to express my deep disappointment and concern regarding the appalling customer service my sister, Berniece, received during her recent interaction with one of your staff members, Jenna. I would like to bring to your attention the following three significant issues:

1. Unacceptable Treatment: Despite my sister's calm demeanor, she was subjected to disrespectful and offensive behavior from Jenna. What makes this situation particularly distressing is that Berniece is currently battling stage 4 cancer. She did not raise her voice or speak out of turn, and it is utterly unacceptable for her to be treated in such a manner.

2. Unprofessional Language: Jenna's unprofessionalism extended to her use of inappropriate language, including the word 'F word
,' during her communication with my sister. It is unfathomable that any customer should be exposed to such offensive and unprofessional behavior. I sincerely hope that immediate action will be taken to reprimand Jenna for her conduct.

3. Lack of Customer Focus: While we understand that everyone faces their own challenges and stresses in life, it is imperative that individuals working in customer service prioritise providing a safe and exceptional customer experience. It appears that Jenna lacks the necessary skills and knowledge to serve customers effectively, especially considering the potential stress that customers may be experiencing. Providing appropriate training for Jenna would greatly benefit both her and your valued customers.

I kindly request a thorough investigation into this matter. I believe it is essential for Spotlight to address these issues promptly and take appropriate measures to ensure that such incidents do not recur. As a loyal customer, I genuinely hope that Spotlight values the satisfaction and well-being of its customers and will take immediate action to rectify this situation.

I look forward to a timely response and a resolution to this matter. Thank you for your attention to this serious concern.

Kindest regards,
Kim & Berniece

FIRST TIME it was disappointing to me. SECOND TIME it was disastrous to me but when it happens a THIRD TIME it became their usual standard of business.
SPOTLIGHT ONLINE ORDERING is deceptive and plain blank misleading the public. It warrants an investigation by the ACCC !
All three times I ordered items that they lured me in with their 30-50% off sale mobile spam items. All three times some items were just outright cancelled and refunded. It’s NOT OKAY because you trust them fulfilling their obligations. It’s a freakin trap.... bugger this fakery

I’ve learned my lesson. NEVER EVER AGAIN !!!

So went to purchase Cricut mugs, that weren't on show but still in storage out the back of store, didn't want to price match price that was from another store locally , and supplying that receipt for proof of a cheaper price-there promotion or speal for there company saying that IF YOU FIND ANOTHER PRICE CHEAPER OF THE SAME PRODUCT THEY WOULD BEAT IT BY ANOTHER 10%..........WELL THAT WAS NOT THE CASE THIS TIME....told to go back to the other store....which at that time of day was stilled closed ,( but on exiting Spotlight from other store was now open )...and because the other store was CLOSED AT THAT TIME Spotlight would not honour the price match......so not very happy . missed out on a great sale

spotlight charged my credit card twice and now are being difficult to get a refund would not shop online with them again and recommend other also dont shop with them

Poor customer service .
No return call back to confirm measure and quote for custom made blinds.
I contacted the store at Weatherill Park and the rep on her mobile numerous times with no return call back.
The the right hand does not know what the left hand is doing.

Shame shame shame !!!!
Stores need improving always short staffed and inable to find someone on the floor for assistance.
😒

I have been a customer for well over 30 years. No longer. Not possible to change email address online.3 buses to the closest Spotlight store 4 trips has half an hour with the manager she suggested that I Re Join the VIP a new card would come but I could log in she changed everything immediately. Not a chance.I rang complaints i was most courteous as always explaining the situation. Cut off cannot make contact at all... Had me lost me will never get me again. I was a regular customer and spent a good sum of money ....The company who I had dealt with for my emails out sourced their webmail very unsuccessfully hence the change of email address...While I'm not a computer whiz I can get by but I am well and truely over it now never ever again.

If I could give zero I would! Purchased fabric on line as recommended by staff. Was not advised fabric most likely would come in multiple random sized pieces from various stores! Rendered the purchase not fit for purpose. Their website does say orders can be sourced from multiple stores but who would think that applied to a fabric order. Called and was promised a call to resolve within 48 hours. A week later am still waiting. Wasted a lot of money. Worst Customer srrvice ever !!

Why don't Spotlight Rockdale ever answer the phone. After past experiences of online inventory being incorrect I've decided to call & check before going all the way there & wasting my time. But they never answer the bloody phone. What type of business does this. Other branches answer but not Rockdale. The manager needs to have a serious look at how his business is being run because this is totally unacceptable. I will now just shop elsewhere.

Went to spotlight Geelong to get cake decorating supplies. Bought 2 packets of Jaffas as part of the decorations. When I got home and I opened the packets one packet contained nice bright red shiny Jaffas whereas the other packet were dark red and dull. On checking the “use by” dates I found that the dull ones were 2 months past their date. $7 in the bin.

Advertised Oat Roller blind $47 none available in Stores, wanted,3 proceeded to online order, free delivery over $120. Fee of $90 for delivery as 90cm blind is classed as Big & Bulky ???

Worst experience and service. DO NOT RECOMMEND. $7k+ order paid in full for blinds remains outstanding 9 months later. Critical issues with their back end systems to resolve issues. No follow up, repeatedly need to chase them. Management never follow up request for contact and leave all customer contact with the call center who clearly follow a script and beyond their scope to resolve (not their fault at all). Multiple call outs for trades who had been provided incorrect information from Spotlight made 2 measure. Trades and subcontractors lovely to deal with but out of their control. Absolutely terrible. Do not be swayed by the cheaper price.

Made an order and wanted click and collect but for some reason it went thru as delivery, I sent an email right away then the next morn says it’s been dispatched so I rang and the say it’s dispatched so can’t change, annoying bcoz their delivery is rip off at 9 bux can get cheaper del from pverseas

If I could put zero star, I would. It is absolutely horrendous experience with Spotlight Made to Measure business. I ordered curtains made for my business which now approaching 19 weeks in terms of wait time. I called the customer service like 4 separate times before, they said they will check on the progress of remaining curtains and promise to get back to me which they never did once. Till today there was no signs hearing from them. It is extremely disappointing and impacting my business negatively. I recommend everyone NOT to use their service to avoid this headache.

Bargains?! 35 dollars for a white tutu!!!! The prices are so so so so so so so so so so so so so high!!!! Rude grumpy stuff who dont reply with words but just grunts. I hate this shop! 35 dollars!?!?!?!? FOR A TUTU