Horrible!!! Zero customer support or response from multiple attempts of reaching out. In addition, they didn't deliver a package (after three months of transit) and then take more than two mont... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate... See more
Company replied
Ordered and payed for an item from Germany on 12 Nov. 17 November a message from Royal mail telling me they have received a nessage from the seller stating the item was now in the system and they woul... See more
Company replied
I ordered an item form Inderwear 17 days ago and have yet to receive it. Once the item was placed in the hands of Spring it has been lost lastly known to be in the Netherlands. I reached out to the se... See more
Company details
Written by the company
Spring GDS is an international B2B organisation that simplifies cross-border shipping for e-commerce businesses. We help businesses expand into new markets with seamless and scalable delivery, customs clearance, and returns solutions. Recently we entered into fulfilment, offering one-stop-shop logistics services to SME’s. As part of the PostNL group, we give our customers access to leading distribution networks and trusted last‑mile carriers around the world. With 20+ hubs in more than 14 countries across Europe, Asia, and the Americas, our tailored logistics solutions combine local flavour with global reach. Spring GDS’s Net Promoter Score of +51 from our 2025 Customer Satisfaction Survey reflects the expertise, creativity, and personal commitment to helping businesses thrive globally that our teams bring to every partnership. As Spring GDS grows, we’ve increased our investment into more sustainable operations and a decarbonisation strategy that reduces our emissions across the value chain. Our commitment is to help e-commerce businesses keep growing globally with cross-border logistics solutions that put people, performance, and the planet first.
Contact info
Prinses Beatrixlaan 23, P2595 AK, France
- 0031 (0)88 86 86 110
- www.spring-gds.com
1.2
Bad
873 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically takes over 1 month to reply
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There is no any update of my parcel…
There is no any update of my parcel tracking from 1 month already complete and last update 15/06/22. TRACKING NUMBER- RU992487895NL
July 19, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Ankur,
Thank you for sharing your feedback, and we're sorry to hear about the lack of tracking updates for your shipment.
We understand how frustrating it can be when a parcel shows no new tracking information for an extended period of time, leaving uncertainty about its progress.
Spring GDS serves business customers shipping internationally, and tracking updates can sometimes be affected by transit between carriers, customs processing, and local delivery partners.
We appreciate you taking the time to leave a review and share your experience.
Poor tracking info
I am waiting for a small parcel from TradeInn (Spain) with final destination country being Greece (order placed on July 7th). Last update on tracking was on July 12th showing the parcel in Netherlands and IN TRANSIT but 16 days later no update (in the app or website) and no info from Spring. I tried calling also the local courier (ELTA Greece) but they haven't received any such parcel yet. Tracking code is: LS389643072NL.
I need info about this shipment asap.
July 18, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Aris,
Thank you for sharing your feedback, and we're sorry to hear about the lack of tracking updates for your shipment.
We understand how frustrating it can be when a parcel remains in transit for an extended period without new tracking information, especially when the destination postal operator has not yet received the item.
Spring GDS serves business customers shipping internationally, and tracking updates can sometimes be limited while shipments are moving between international carriers, customs processes, and local delivery partners.
We appreciate you taking the time to leave a review and share your experience.
Can someone help me please?
It’s been a very bad experience that I am been through, I ordered something from NL and waiting for parcel to arrive in Australia. I tried calling everyone including the company that I ordered. No information on my parcel. Its says the data is created but it’s not been shipped yet. But the company claims they have already shipped 5 days ago. I am not sure what wrong with Spring GDS. The parcel is not shipped yet and not even picked even on 6th day. I am very much worried now. Please try to avoid this services. I am going overseas on 18th and I really need the shipment very badly. The tracking number CI005283357NL
May 9, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Vipul,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how concerning it can be when tracking information does not appear to progress and there is uncertainty about a shipment's status, especially when the parcel is needed by a specific date.
Spring GDS serves business customers shipping internationally, and tracking updates may not always be immediately available during the early stages of the shipping process. In many cases, the seller is best placed to request additional information through our business customer service channels.
We appreciate you taking the time to leave a review and share your experience.
Bad service
My package ( from uk to Bahrain)was sent on 19/4 according to the sender
Its still in transit
I was expecting to receive it before Eid which is on monday
Really disappointed with the service
Definitely will not chose this company again
0/10
May 1, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Customer,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how disappointing it can be when an international shipment takes longer than expected, especially when it is needed by a specific date.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
the worst experience i never had my…
the worst experience i never had my order for about 1 month now ,still in transit for about 20 days now and no update or answer
April 30, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Laila,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment remains in transit for an extended period without new tracking updates. Delays and limited visibility can understandably cause concern when you're waiting for an order to arrive.
Spring GDS serves business customers shipping internationally, and tracking updates can sometimes be affected by transit between carriers and delivery partners.
We appreciate you taking the time to leave a review.
I think everyone have the same…
I think everyone have the same experience,the vendor gave to me a number to track the item and after checking on Spring GDS website I can read the date of when my packet was delivered to Spring GDS and after 8
days result like this packet is still there or is transit ... I DON'T KNOW WHERE IS MY PACKET,the tracking code is UT139807833NL .... UPDATE my parcel is arrived.
April 20, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Pasquale,
Thank you for taking the time to leave a review and update your feedback.
We're pleased to hear that your parcel was ultimately delivered. We understand that limited tracking updates during transit can be frustrating and may create uncertainty about a shipment's status.
Spring GDS serves business customers shipping internationally, and tracking visibility can sometimes vary throughout the delivery journey. We appreciate your feedback and thank you for sharing your experience.
i want to know where my package is i…
i want to know where my package is i have no clue
LS194338923NL
April 14, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Yazaane,
Thank you for your feedback. We're sorry to hear you're having difficulty tracking your shipment.
Spring GDS serves business customers shipping internationally, and tracking updates can sometimes be limited while parcels move between carriers and delivery partners.
For shipment-specific enquiries, we recommend contacting the seller directly, as they can request further information through our business customer service channels if needed.
We appreciate you taking the time to leave a review.
Update; Where is my package with tracking 782001076351 / 78200107635128028041501001 ?
The item finally arrived and I have decided to upgrade my rating from 1 star to 4 stars. The shipment from Italy to Spain of a small 1kg package took about one and a half week. This is a bit slow, but reasonable. Less good is that for a week there was no information other than that the package had been picked up, and that the tracking links indicated on Spring web site told that the tracking number did not exist. This gave unnecessary worries, as it reminded of similar previous situations with other vendors that turned out to be fraud. But once the shipment apparently got moving the updates through ShippyPro gave correct information.
/Jens
Where is my package with tracking number 782001076351 / 78200107635128028041501001 ?
The vendor in Italy tells me that the item was shipped a week ago. The Spring-GDS tracking link provided with an email at that same moment does since then, however, only indicate "parcel created". Nothing has changed for a week. No information that the parcel was picked up, even less that it should be in transit. In one of the tracking links provided on the Spring-GDS web site the tracking number is said not even to exist.
If someone from Spring GDS is reading this, please give me a correct update on this shipment. Thank you!
April 7, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Jens,
Thank you for taking the time to leave a review and for providing an update on the outcome of your shipment.
We're pleased to hear that your parcel was ultimately delivered and that the tracking information became available once the shipment progressed through the network. At the same time, we understand how frustrating it can be when tracking visibility is limited during the early stages of a shipment, particularly when this creates uncertainty about the parcel's status.
Spring GDS serves business customers shipping internationally, and tracking updates can sometimes depend on scans performed at different points throughout the delivery journey. We appreciate your feedback regarding tracking visibility, as clear and timely updates are important to the customer experience.
Thank you again for sharing your experience and for updating your review.
I’ve read the reviews and Im worried…
I’ve read the reviews and Im worried that my package would not come in time. I need it for an event.. Im wondering about my package estimated date? How long is it gonna take for my package to be delivered?
LS192027631NL
Very Thankful if i could get a response.
April 6, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Angelica,
Thank you for sharing your feedback.
We understand your concern, especially when you need a parcel to arrive in time for an important event. Waiting for tracking updates can be stressful, particularly when delivery timelines are unclear.
Spring GDS serves business customers shipping internationally and, in many cases, only handles part of the delivery journey. Transit times can vary depending on transportation networks, customs processing, and handovers to local delivery partners.
For the most up-to-date information regarding your shipment, we recommend continuing to monitor the tracking and contacting the seller directly, as they are best placed to request further information through our business customer service channels if needed.
We appreciate you taking the time to leave a review.
Any idea where my package is???
Any idea where my package is? It hasn’t updated for over 10 days. Tracking CI004915905NL
March 29, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Bryan,
Thank you for sharing your feedback, and we're sorry to hear about the lack of tracking updates for your shipment.
We understand how frustrating it can be when a parcel appears to be in transit without any new tracking information for an extended period. Limited tracking visibility can understandably cause concern when you're waiting for a delivery.
Spring GDS serves business customers shipping internationally and, in many cases, only handles part of the delivery journey. Tracking updates can sometimes depend on scans performed by partner carriers and local postal operators throughout the shipment process.
We appreciate you taking the time to leave a review and share your experience.
Pending delivery routing number…
Pending delivery routing number LS169370493NL. It was "in transport" with no new scans from 2/10/22 to (3/19/22). I contacted Swiminn numerous times for an update (updates must come from the shipper not the receiver) with the only response being, wait longer. There would be far less anger and concern if: 1) Swiminn would cease dangling unrealistic delivery dates to (likely) increase sales, and 2) Spring GDS would either scan more frequently or add that latest movement of package could take ___ days. This review is similar to the one below because I had exactly the same experience and have been waiting since 2/10/22 for a package that had a two week stated delivery date. I will NEVER buy from any of their companies again.
March 26, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Cheryl,
Thank you for sharing your feedback, and we're sorry to hear about the experience you had with your shipment.
We understand how frustrating it can be when tracking updates are limited and a parcel takes significantly longer than the expected delivery timeframe. We also appreciate your comments regarding tracking visibility and delivery expectations, as clear communication is important throughout the shipping process.
Spring GDS serves business customers shipping internationally and, in many cases, only handles part of the delivery journey. Transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners, which may result in extended periods without tracking updates.
We appreciate you taking the time to leave a detailed review and share your experience.
Suggestions to avoid bad reviews... oh, and where's my package!
Pending delivery routing number LS186735534NL. Package left Spain on 3/11. It had been "in transport" with no new scans from 3/17/22 to 3/29. Arrived in LA on 3/29. Handed over to USPS on 3/31. Took from then until 4/4 delivery to move package 2 states east. This package from Trekkinn did eventually arrive. There could be far less drama if: 1) TradeInn would cease dangling unrealistic delivery dates to (likely) increase sales, and 2) Spring GDS would either scan more frequently or add that latest movement of package could take x to y days. This took just under a month. I saved a few bucks, not sure I would do this again.
March 23, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Customer,
Thank you for taking the time to share your feedback.
We're pleased to hear that your parcel was ultimately delivered successfully. We understand that waiting for tracking updates can be frustrating, particularly when a shipment is in transit for an extended period and there is limited visibility between tracking events.
Spring GDS serves business customers shipping internationally, and tracking updates may sometimes vary depending on transportation stages, customs processing, and handovers between delivery partners. We appreciate your suggestions regarding delivery estimates and tracking visibility, as feedback like this helps highlight areas where customers would like more clarity throughout the shipping journey.
Thank you for leaving a balanced review and for sharing your experience.
Positive experience
I don't normally write reviews, but after seeing all the negative feedback I had to give a review. The updates on tracking weren't the best but on the website xtremeinn they had updates nearly everyday, my skates where delivered within the time frame suggested. Thankyou
March 22, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Sophie,
Thank you for taking the time to leave a review.
We're pleased to hear that your shipment was delivered within the expected timeframe and that you had a positive overall experience. While tracking updates may sometimes vary between platforms, it's great to know that the information available helped you follow your parcel's journey and that your skates arrived as expected.
We especially appreciate you sharing your experience after reading other reviews. Thank you for choosing a retailer that ships with Spring GDS, and for your feedback.
Tracking a waste of time
Small package coming from Germany to UK. Seems to have got stuck in Netherlands - 10 days in transit at time of writing this review. Tracking it usually takes you round in circles.
Would never use them by choice.
March 20, 2022
Unprompted review
Reply from Spring GDS - Global
Dear John,
Thank you for sharing your feedback, and we're sorry to hear that your delivery experience did not meet your expectations.
We understand how frustrating it can be when a shipment appears to be delayed and tracking information does not provide the level of visibility you are looking for. International shipments can sometimes experience longer transit times due to transportation movements, customs processing, and handovers between delivery partners.
Spring GDS serves business customers shipping internationally and, in many cases, only handles part of the delivery journey. As a result, tracking updates may vary depending on the carriers involved.
We appreciate you taking the time to leave a review.
Delivered today on AfterShip app
Delivered today on AfterShip app . Notified me every time I had new notification regarding my parcel . Easy to use , arrived safely .
March 10, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Charlotte,
Thank you for taking the time to leave a review.
We're pleased to hear that you had a positive delivery experience and found the tracking updates helpful throughout the journey of your parcel. It's great to know that the shipment arrived safely and that the tracking process provided clear visibility along the way.
Thank you for choosing a retailer that ships with Spring GDS, and we appreciate your feedback.
No refund due to time limit
Bought an item, said it was delivered but wasn't. Fairly typical. Took weeks to get a reply from Royal Mail, again fairly typical. Both sender and deliver pointing finger which again took time. Oh I can't claim now because typical deliver disputes made it fall outside of claim window. Definitely avoid this. GG
March 10, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Phill,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when there is uncertainty surrounding a delivery and when resolving the issue takes longer than expected. Delays in communication and claims processes can add to that frustration, particularly when multiple parties are involved.
Spring GDS serves business customers shipping internationally and, in many cases, only handles part of the delivery journey. For shipment and claims-related matters, the sender is generally best placed to work with the relevant carriers and service providers to investigate and pursue a resolution.
We appreciate you taking the time to leave a review
My package has been sitting in the NL…
Update: Thank you for the prompt response. I have previously contacted the vendor and they said it is “due to be delivered soon” which is of no help. Can you please give an update as the vendor is not helpful?
My package has been sitting in the NL with an “Exported” status since 11 Feb. Can I please get an update? Tracking number: LS168880623NL
March 7, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Patrick,
We are sorry for any delays with your shipment. As we can only respond to requests from the sender, please contact them in the first instance and if they are unable to help, they will be able to get in touch with our Customer Services department.
Kind regards,
Spring GDS
This courier is sooooo bad
This courier is sooooo bad. My parcel got no update for more than two weeks. I called the local office number in HK, but the lady picked up and hang up. When I called back a few minutes later, my call was directed to the voice mail. Is this a fake company?
March 3, 2022
Unprompted review
Reply from Spring GDS - Global
Dear sir, madam,
We are sorry for any delays with your shipment. As we can only respond to requests from the sender, please contact them in the first instance and if they are unable to help, they will be able to get in touch with our Customer Services department.
Kind regards,
Spring GDS
Parts delivered in good time.
Ordered bike parts from Bikeinn and I received an email telling my my parts were dispatched from Spain. I was concerned to see previous reviews however, the items arrived within 5 working days at my home in the UK. Parts were also well packed.
February 25, 2022
Unprompted review
Reply from Spring GDS - Global
Thank you for taking the time to leave a review.
We're pleased to hear that your bike parts arrived within the expected timeframe and that they were delivered in good condition. We understand that online reviews can sometimes create uncertainty, so it's great to know that your experience with the delivery process was a positive one.
Thank you for choosing a retailer that ships with Spring GDS, and we appreciate your feedback
I'm so disappointed..
I'm so disappointed... The parcel with track. number 3SDOKC0969976 even after 60 days remains "in transit". I think snowinn trading etc should more carefully suggest courier companies to customers.
I could have walked from Spain to greece...
I am sure I ve lost my money. I do not know who is worse spring gds or tradeinn snowinn etc...
My parcel is lost. DO NOT EVER select/suggest SPRING GDS... The good thing is that SNOWINN returned my money. Thank you guys. But... After almost 3,5 months. AND... we've lost the ski season wearing old stuff...
February 24, 2022
Unprompted review
Reply from Spring GDS - Global
Dear Antonis,
We are sorry to hear your package did not arrive. As we can only respond to requests from the sender, please contact them in the first instance and if they are unable to help, they will be able to get in touch with our Customer Services department.
Kind regards,
Spring GDS
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