Springbok Casino Reviews 

303
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers had a great experience with this company. Customers frequently commend the wide selection of high-quality games, highlighting enjoyable gameplay and good graphics. Many people find the website easy to navigate and use, appreciating its straightforward layout and smooth performance. Reviewers often praise efficient, friendly customer service and report reliable, fast payouts. However, some people were dissatisfied with the withdrawal process, citing slow payouts, lengthy verification, and difficulties cashing out winnings. Others experienced unhelpful customer support when dealing with these issues. A few also found bonus terms and playthrough conditions confusing or problematic.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with many reporting significant difficulties and delays... See more

Product

People report positive experiences with the product, highlighting the great variety of games available, many... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers finding the platform pleasant, fun,... See more

Website

Reviewers mention positive feedback about the website, with many praising its user-friendly design and easy... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the excellent and top-grade... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with Springbok Casino has been mostly positive. One of the things I like most is the good variety of games available, which makes it easy to change things up depending on what I feel li... See more

Company replied

Rated 4 out of 5 stars

I love this casino! They have awesome RTP % I hit several grand jackpots and there are places I’ve played at for years and I still haven’t hit it big like I have over here at springbok. I would defini... See more

Company replied

Rated 4 out of 5 stars

I've only experienced good things on this site but what keeps me from making real money deposits are the big deposits required .This in the eyes of an amateur casino games player,trying to win money... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider

Written by the company

Springbok Casino is South Africa’s leading online casino, offering a secure, fun, and locally-tailored gaming experience since 2012. With a strong focus on South African players, it brings a uniquely Mzansi vibe to the world of online entertainment. Players can enjoy over 350 high-quality games, including slots, progressive jackpots, and classic table games like blackjack, roulette, and poker. Powered by Real Time Gaming (RTG), the platform delivers smooth gameplay with excellent graphics across both desktop and mobile devices. Springbok Casino is fully optimised for mobile gaming, giving players the freedom to spin and win on the go. Whether you're using Android, iPhone, or Windows, the site runs seamlessly, with no compromise on quality or game variety. The casino supports safe and convenient banking, with local payment options such as EFT, credit/debit cards, and even Bitcoin. All transactions are processed in South African Rands (ZAR), making deposits and withdrawals simple and straightforward. New players can claim up to R11,500 in welcome bonuses, and regular promos include 300% match offers, cashback, and free spins. It’s all designed to keep the excitement going and help players get more out of every bet. With a solid reputation for fast payouts, 24/7 customer support, and fair play, Springbok Casino is a trusted favourite for players across the country.


Contact info

3.8

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(303)

137 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant sight with outstanding results

Brilliant sight with outstanding results

December 30, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Roxy. Thank you for your awesome review. We´re delighted to see happy players like you. Have fun and good luck in the games! 🍀

Rated 2 out of 5 stars

Very nice games but winning rate very…

Very nice games but winning rate very bad

December 16, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Winnefred. Thank you for your feedback. It´s good to hear that you enjoyed the games so far. As with any casino, winnings can not be guaranteed. However, we have a variety of low-, and high volatility games and even penny slots, so everyone can find their play style and test out what is their own way to winning. We hope you give us another chance and that next time we´ll hear about your first big win 🤞

Rated 1 out of 5 stars

I’m replying on your answer to my…

I’m replying on your answer to my review. I don’t know how it’s possible not to pass your internal security. The exact FICA documents my bank accepted was provided to you and more documents. There was a problem with every document, everytime I emailed the other documents as requested.
To be honest Springbok casino should not be trusted with players money.

December 8, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi again, Annelize. We understand that it may be difficult to see how our internal security checks work from the outside, as these processes are not visible to players and involve criteria we are not permitted to disclose publicly. Please know that such decisions are never made lightly.
We take the safety of players’ funds and the integrity of our platform extremely seriously, and our team is continuing to assist you directly via email to ensure everything is handled securely.

Rated 1 out of 5 stars

My account got blocked after I won from…

My account got blocked after I won from the sign in bonus of R250 18th of November 2025 . I used my nick names (Nice ) when creating the account not being aware that I won't be able to update them on my own. I contacted the chat assistance and I spoke to Drake who adviced me to submit correct documents for verification by making a withdrawal, the verification team would update my profile details on their side after receiving my documents. I did so but on the 25th of November i made a follow-up and I was informed that my account was disabled due to security reasons. I could not login in anymore. I won R25k for playing the game but now my account was blocked. I detailed my reasons for using nick names on verification team's email and attached all the documents needed for verification but my account got blocked still. This is realy not fair. Springbok casino is not to be trusted.

November 25, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi there. Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We understand how disappointing it is to have your account disabled, especially after submitting your documents.
All accounts must pass our required security checks, and in this case, yours unfortunately didn’t meet the criteria. We know this isn’t the outcome you hoped for, but these measures are in place to keep the platform secure for everyone.

Rated 2 out of 5 stars

Well Inthought Inwould make this casino…

Well Inthought Inwould make this casino my home casino But put in for a completely legitimate withdrawel they say 48 hours And know they say another 4 days very very frustrated with this casino Submitted a withdrawels with another casino the same time online casino wire transfer it was in my bank account on time not happy

November 25, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Barry. Thank you for your feedback, and we’re really sorry for the frustration caused by the delay. We understand how important quick withdrawals are and appreciate your patience.
Please rest assured that we’ll always do our best to process your withdrawal as quickly as possible. If you ever need assistance, our support team is there for you.

Rated 1 out of 5 stars

CASHIER IS HACKED

I DEPOSITED R150 WENT OUT MY BANK AND NOT INTO MY CASINO ACC ENDED UP DRAWN BY A COMPAN IN NIGERIA WITH THIS REFERENCE 
11/11/2025
Learnobox E-learning S Adoekiti (Card 0797)
160.37

Transaction date:
11/11/2025
Posting date:
Long description:
LEARNOBOX E-LEARNING S ADOEKITI NG|MANUAL
Status:
Processed
Type:
Online Purchase
Capitec reference:
620620
This is my bank statement showing the transaction which is not processed yet thus its not on the full statement but I cant stop it

November 17, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Bill. Thank you for reaching out. Please contact our support team so they can check your deposit for you and assist directly.
For your own security, we kindly recommend not posting personal or banking details publicly. Our support team can review everything safely and privately.
Please reach out to them so we can assist you further.

Rated 1 out of 5 stars

Stop taking people's money

Stop taking people's money. Yes I know this is gambling but everything on here is fake. I spent almost R2000 and most of it was too buy the coupons which gave me nothing and most of it was a purchase of R250 just to take our real money and give us your fake. I already contacted support all they do is close the chat. I have played the game 2 days straight from low bet to high and guess still haven't won a jackpot. Your casino game is bogus and unfortunately most people end up losing much then they can afford.

November 12, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Milogirl. We’re sorry to hear about your experience. While bonuses can enhance gameplay, we understand they’re not for everyone. Playing without bonuses is always an option if you prefer lower rollover requirements. If anything didn’t match your expectations, please reach out to our support team, and we’ll gladly review your account.

Rated 1 out of 5 stars

The verification doesn't work i have…

The verification doesn't work i have been verified at many other sites yet the system at springbok says it cannot see the document everyone else uses. I have been a member for years and still no verification. I do not recommend the casino at all.

November 4, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Steven. Thank you for your feedback. We’ve checked your account and can confirm that your verification has now been successfully completed. We appreciate your patience throughout this process and are glad it’s all sorted. If you have any other questions or need assistance, our support team is always happy to help.

Rated 1 out of 5 stars

I'm so upset,I was looking forward to…

I'm so upset,I was looking forward to join this casino but know I don't feel so excited no more,I get everyday promotion code but can not REDEEM only 1 time and then finish,I'm not working so I can afford to buy voucher for deposit bonus,stop sending REDEEM then I can use it.im so unhappy

October 15, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Senobia. We’re sorry to hear you’re disappointed. Our promotions are sent to all players, but eligibility can vary by account. If you’d prefer not to receive these emails, you can unsubscribe anytime using the link at the bottom of our messages. Thanks for your feedback!

Rated 5 out of 5 stars

Great games and they paid out 👍

Great games and they paid out 👍
Highly recommended!

November 5, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hello Ty. Thanks so much for your awesome feedback! 🎉Your recommendation means a lot to us. Have fun and good luck on your next spin!

Rated 5 out of 5 stars

Great service

Great service. Your feedback is always promt

October 29, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Jacques. Thank you for your review! We’re glad to hear you’re happy with our services. Wishing you lots of fun and good luck!

Rated 3 out of 5 stars

A new meaning to patience

To be honest, the games, the timing, the stroke of luck , the payout, the free games and everything is controlled by the casino, the players chance of winning is slim , let us just be honest.Then if you are fortunate,you can only withdraw R25000 week. That does not say a lot about your casino in my book, I will now have to wait 4 weeks to get my winnings paid back--surprise surprise.. I dont believe it benefits the casino as I likely would play back all the money if it was cashed out in total anyhow, now I must wait and you loose turnover. Is that good financial management? Is this the way you treat VIP's? Sadly so, makes one think

October 27, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Willem. Thank you for sharing your thoughts. We understand that waiting for withdrawals can be frustrating and truly appreciate your feedback. We value your loyalty as a VIP and hope your future sessions bring plenty of enjoyment and good luck.

Rated 5 out of 5 stars

Springbok casino has so many exciting…

Springbok casino has so many exciting slots to choose from. The biggest thrill is hitting the free souls. I love playing at Springbok casino ❤️👌

October 16, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Lee. Thank you for your review! We’re glad to hear you’re enjoying the exciting slots and the thrill of free spins. Wishing you lots of fun and good luck!

Rated 5 out of 5 stars

Super assistance

Super assistance
Wicked fun
Loads of games
Just live the kindness and professional assistance

October 25, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Denicia. Thank you for your review! We’re thrilled to hear you’re enjoying the games and our support team. Wishing you lots of fun and good luck!

Rated 4 out of 5 stars

alll good

all good, happy with outcome

October 17, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Marguerite. Thank you for sharing your thoughts. We understand that payouts can sometimes feel frustrating, and we appreciate your feedback. We hope your future sessions bring more enjoyment and smooth experiences.

Rated 5 out of 5 stars

Best online casino I played

Best online casino I played

October 14, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Christo. Thank you so much for your kind words! We're happy to hear you consider us the best online casino you've played. ✨ We’re committed to keeping the experience fun and exciting for you. Good luck and enjoy your next game!

Rated 1 out of 5 stars

I have been waiting more than 5days to…

I have been waiting more than 5days to get verified so i can withdraw my profits. When i do a live chat, they are fast to reply but not helpful.
The slowest casino in the world when is come to giving you your money and verification

My username Everblueforex

September 22, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi again, Ndamulelo. We understand how frustrating delays can be and appreciate your patience. Account verification is required by regulations and helps keep the platform safe for all players. While our support team can’t process documents themselves, they’re there to guide you and confirm timeframes. We're still within the standard processing period, and your withdrawal request will be reviewed as soon as the verification is done. Thank you for your patience.

Rated 1 out of 5 stars

Don't waste money on the casino all…

Don't waste money on the casino all rigged never win

September 26, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi again, Imtiaz. We're sorry to hear you’ve been feeling this way. We understand how frustrating it can be when things don’t go your way. Your feedback is important to us, and we truly appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Awsome casino with great bonuses

Awsome casino with great bonuses. Payout period just takes a bit to long

September 16, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi Beenyamin. Thank you for your kind words! We're thrilled you’re enjoying the bonuses, and we appreciate your patience with the payout process. We’re working to make it as smooth and fast as possible - wishing you lots of luck ahead!

Rated 1 out of 5 stars

Virtual Card cannot be verified as Payment Method

I have been a Springbok Casino member since their existence. I have never withdrawn any winnings. However, I had won a small amount and decided to cash out, or rather TRY to cash out. Now, 3 weeks later, numerous emails and complaints and still no solution. The response via email is of no existence and customer care absolutely appalling. So, this all because I cannot send a photo of the physical card, due to me using the virtual card linked on my banking profile, and a screenshot is not accepted.

August 23, 2025
Unprompted review
Springbok Casino logo

Reply from Springbok Casino

Hi there. Thank you for your feedback, and we're sorry for the inconvenience caused.
We understand the frustration, especially with virtual card verification - but please don’t worry, it is possible to complete this process. We've already contacted the relevant department to prioritize your case, and you’ll be hearing from us shortly with a solution.
Thanks for your patience and for being a valued member of Springbok Casino.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look