Springbok Casino Reviews 

I've been waiting for my documents to be verified to do a withdrawal for over 5 days now and I still haven't gotten any feedback, I'm met with extremely rude customer service representatives who are saying there's nothing they can do.

I haven't gotten any update yet and your website is not very user friendly.

I would just like to make a withdrawal that's literally all but instead I have to wait!!!!!

The playthrough doesn't make sense
.... I played the whole night without sleep and its obvious in the last few thousands of the playthrough you dont win anything....sat up all night for nothing... Really disappointed.

Don't just take money out of people's accounts, receiving money into bank account is very difficult from this platform

I had a good experience with the casino and all the staff are excellent and friendly they have a great customer service to all clients

Great game thanks again

I recently won a substantial amount on Springbok Casino. My first withdrawal of R25,000, the stated weekly limit, was processed successfully. However, when I attempted to withdraw another R25,000 today (as permitted after seven days), I was shocked to find I could only withdraw a maximum of R3,000, with the next withdrawal only allowed again in another seven days.

This effectively means that large wins can only be cashed out in R3,000 increments which stretches payouts over several weeks or even months. This practice is both unreasonable and deeply concerning.

Three days ago, I received an email from a Springbok Casino staff member confirming that I was “welcome to withdraw up to R25,000 a week.” Yet without warning, this was drastically reduced. I have sent multiple emails to their VIP client service and support teams but have received no response to these as of yet.

If I had known about these restrictive practices, I would never have played here. I have since discovered similar complaints about withdrawal limits being reduced to these low amounts from other players on Trustpilot. There also seems to be ambiguity under what law they operate as they are not based in South Africa but are in Curacao.

For a business that claims to be reputable (and who actively and frequently asks players to rate them on services like HelloPeter and Trustpilot), such actions raise serious questions about their integrity. In the past, I recommended them to others, but after this experience, I can only warn potential players to proceed with extreme caution.

I can simply not get hold of anyone. They reply faster to review complaints than helping a customer its been 3 days my account is simply still not verified. I cannot withdraw my money. I want my money. I invest in them to get something out but it seems like they are trying to steel peoples money and make them addicted to their website and losing. This is not fair towards any gambler. Never have I ever expienced this on any other website. They dont reply to emails. The only number that is there is not working. So what are you people actually trying to do????? This is not fair. Im taking this up.with the national.gambling board to close your website

Update - so if just played out a R1000 becaise of your pathetic service, please close my account, you are not worrhy of the name "Springbok" or best of anything. You actuallt take all the fun out of a little guilty pleasure like gambling now and then. Cheers
Absolutely the same as every other online casino, withdrawing an absolute nightmare... screenshots, bank statements, selfies, utilities bills, ID photos, front and back (even if using a ID book?), bank card photos (even though i told them i used a virtual card and the bank does not allow screenshots)
They ALL just want you to give up and play out your winnings, that is the end goal. Good luck, you just cured me from online gambling... so good new for me, so much better going to a regular casino if you can.

The games are fun and payouts are okay just be aware of all the bonuses and free play. There are T&C's that will void your winnings payouts. Their payouts also take more than 3 business days much much longer than other SA based online casinos.

Springbokcasino.co.za is the only online casino that you never win on! There slots are extremely Rigged free spins are Rigged all is just Rigged don't lose your money to these scammers. I've been trying for months and lost a big amount and at the end of the day I don't even have one winning to show for it. These guys are extremely extremely bad stay away!

Good casino

Wonderful Games and nice bonuses

I requested a payout, but couldn't get it because my account needed to be verified. I submitted all documents, but my verification failed and my account put under review. I am on various gambling sites and this never happened to me. All my documents are legit. They are scammers looking for a reason not to pay out.

i requested a payout which was rejected by your company, stating that my account needs to be verified. i forwarded all the documents to them as requested
as from that time not any one has responded to me yet
i also asked for my email address to be updated, which has not been done. they take your deposits very easily, but when it comes to responding or communication, this company is not on par

SHOCKING PROCESSESS ON PAYOUTS AND CUSTOMER EXPERIENCE
I have been with Springbok casino for over 6 years on and off. Recently I have experienced a downward service:

PAYOUTS
First they payout a max of R25pw, excluding weekends and public holidays. so you wait 48hours thereafter, it goes under review for another extended time, thereafter you get paid R25kpw maximum cashout

After receiving R25Kpw, they change your max cashout to R3kpw, and extend the date for another week before you can withdraw R3kpw, prolonging your payout to another 6 weeks

during the pending 48hours on withdrawals:
They stop you from doing deposits, now I question the intelligence of this as they loose money by blocking the client from doing deposits hence loosing money
They remove all your free spins, and stop you from claiming any further deposits, including your free R850 you due from taking up their bonuses.

If you win more than your max cashout limit, they remove the balance instead of letting you earn comp points on the funds you cant withdraw

SPRINGBOK CASINO
Call themselves the number 1 casino in South Africa, but they have done little or nothing to create a pleasant experience for clients when it comes to their prolonged, and inconsistent processes. I have not once received a call from the VIP host though considered a VIP. How do VIPs get treated with far less benefits than a non VIP player.

VERY DISAPPOINTING I recently won R30k, they paid R25, and now i wait a full week before i can do a withdrawal, and get paid R3K over 6 weeks.

NOT SOUTH AFRICA'S NUMBER ONE CASINO.

ZARBET Pays within 24 hours over R50K instantly,

They do nothing to change improve their processes, they prolong payouts, they block you form deposits, and one get the "Springbok reserves the rights" in their terms and conditions. They refuse to find a solution, and state that those are their terms and conditions, with no efforts to improve the customers experience. They do not pay you out if you want to close your account, so you have to wait 6 weeks to be paid out before you can close your account. No efforts to retain the customer.

Good fun grate to play easy

Springbok casino is a well established gambling site

I enjoy playing at Springbok Casino. My little break during the day!