Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
Company replied
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Reply from Springpack
Good morning Michelle,
Thank you for your wonderful 5* review. I am glad to hear your delivery was prompt and efficient.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Fast and efficient service.
July 2, 2026
Reply from Springpack
Good morning Stephen,
Thank you for your lovely 5* review. I am pleased to hear this, thank you for ordering with us!
Amy Edgeworth
Head of Customer Experience
Charlie is a star
Charlie is a star! Our account manager Charlie is really helpful and friendly. It is great to have a portal that I can use to order products but I did prefer the old format, the new is fine but the old one was more user friendly. orders are always delivered quickly
June 17, 2026
Reply from Springpack
Good morning Liz,
Thank you for your review on behalf of Charlie. I have passed on this feedback to him. Its great to hear that he is taking good care of your Account with us.
We appreciate you working with us and your feedback regarding the website. I will send you an email to discuss this.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Wow things are all good with Springpack…
Wow things are all good with Springpack customer service delivery portal field agents all great.
Thank you
June 16, 2026
Reply from Springpack
Good morning Ian,
Thank you for another wonderful review. We appreciate your longstanding relationship with Springpack and thank you for trusting us with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent supplier with great products
Excellent supplier with great products, competitive pricing, and consistently reliable delivery. The team are always helpful, responsive, and a pleasure to deal with. We've had nothing but positive experiences with Springpack and would highly recommend them to anyone looking for a dependable packaging supplier.
June 1, 2026
Unprompted review
Reply from Springpack
Good Morning Sam,
Thank you for your 5* review, we really do appreciate you taking the time to feedback your experience. The team will be very happy to hear this has been recognised.
Kind Regards
Emma Smith
Internal Account Manager
Fantastic packaging company
Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to deal with them!!
Dan G, account manager - Top man!!
Overall from point of enquiry to point of delivery everything is always as it should be. The only time we have to wait on stuff is for bespoke/Non-stocked items, which is completely understandable.
We have been using these guys for over 10 years now, would highly recommend.
June 17, 2026
Unprompted review
Reply from Springpack
Good Morning Jordan,
Thank you so much for your amazing 5* review, it is so nice to see the ladies hard work recoginsed and of course our Dan, the main man!
We appreciate your relationship with Springpack and look forward to the next 10 years.
Kind Regards
Emma Smith
Internal Account Manager.
Great customer service as always
Great customer service always from Springpack, the deliver to us super quickly and are very helpful when need something urgently.
June 17, 2026
Unprompted review
Reply from Springpack
Good Morning,
Thank you for your wonderful 5* review.
We take pride on our service level and it is nice to see this recognised.
Kind Regards.
Emma Smith
Internal Account Manager
Emma smith who has been dealing with…
Emma smith who has been dealing with our enquiries on our orders has been very helpful and professional with the information we received.
June 17, 2026
Unprompted review
Reply from Springpack
Good Morning Kev,
Thank you for your wonderful 5* review and lovely feedback for Emma, she will be delighted.
We appreciate you taking the time to record this for us.
Kind Regards
Amy Edgeworth
Head of Customer Service
Springpack have been our packaging…
Springpack have been our packaging suppliers for many years. Always helpful, always prompt delivery and never really have any problems. Oh and good prices!!
June 16, 2026
Unprompted review
Reply from Springpack
Good Morning,
Thank you for your wonderful 5* review, we appreciate you taking the time to record this for us.
Thank you for your loyalty over the years!
Kind Regards.
Emma Smith
Internal Account Manager.
Great Customer Service
I have worked with Springpack for almost 10 years. The responses are always so quick and they also deal with any emergencies for me. The team have always been very helpful including Holly Huckvale who I dealt with today. You have a great team to be proud of
June 15, 2026
Unprompted review
Reply from Springpack
Good Morning,
Thank you so much for your lovely 5* review for Holly, this has made her day!
Holly always provides exceptional service so it is lovely to have this recognised.
Thank you for your loyalty over the years!
Kind Regards.
Emma Smith
Internal Account Manager
Highly recommended
Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-free. We really recommend their services.
June 9, 2026
Unprompted review
Reply from Springpack
Good Morning Patricia,
Thank you so much for your wonderful review for both Dan and Sian, it is great to read that they both make your Springpack journey so stress free, we are lucky to have them in the team and see their hard work recognised.
I know they will both be very happy to see this lovely feedback.
Kind Regards
Emma Smith
Internal Account Manager.
Great service from Emma and Charlie
Both Emma and Charlie were very patient, understanding and helpful with my requirements.
It is nice and refreshing to work with a company that delivers service with a smile.
June 12, 2026
Unprompted review
Reply from Springpack
Good Morning Mark,
Thank you for your wonderful 5* review for both Emma and Charlie, I know they will be very happy to read this wonderful feedback.
They both pride themselves on delivering exceptional customer service and your feedback really does highlight this.
Thank you for choosing Springpack for your packaging needs.
Kind Regards
Amy Edgeworth
Head of Customer Service.
Springpack Recommendation
We have done several orders with Springpack now and they offer very good prices and the lead-times are also great. I have had many dealings with Emma Smith who is a super friendly and offers great customer service!
June 10, 2026
Unprompted review
Reply from Springpack
Good afternoon Rory,
Thank you for your wonderful review for Emma, we really appreciate you taking the time to leave such great feedback.
Please don't hesitate to reach out if you need anything further.
Charlotte Webley.
Internal Account Manager
Excellent Customer Service
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forward etc. Special Thank you to Annie, who i seem to speak to the most, always very helpful and polite :-)
Keep up the good work!
June 9, 2026
Unprompted review
Reply from Springpack
Good afternoon Natalie,
Thank you for your brilliant feedback, I will make sure I pass this on to Annie, she will be thrilled.
We look forward to working with you and helping with your packaging requirements moving forwards.
Kind Regards
Emma Smith
Internal Account Manager.
Emma in customer service was great
Emma in customer service was great, i needed to amend my address which she helped arrange straight away. Website really easy to use, plus the packaging tape is the best on the market in "my packers" opinion and he's tried lots!!
June 3, 2026
Unprompted review
Reply from Springpack
Good afternoon Gemma,
We appreciate your brilliant feedback - I am really pleased to see this covers service, our new website and a product review also.
Thank you for taking the time to write this review, we really appreciate it.
Kind regards,
Amy Edgeworth
Head of Customer Experience
For over 20 years
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
May 27, 2026
Unprompted review
Reply from Springpack
Good afternoon,
Thank you for your 5* review. I appreciate you taking the time to record feedback for the team. I am glad to hear you have had such wonderful service - we appreciate your relationship with Springpack.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great products and great customer service…
Great products and great customer service! The Springpack team are very responsive and a reliable supplier.
May 18, 2026
Unprompted review
Reply from Springpack
Good morning Jack,
Thank you for your 5* review. We appreciate taking the time to record your feedback. We pride ourselves on our Customer Service so this is wonderful to hear.
Thank you for all of your custom and trusting us with your packaging supply.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma was extremely helpful in an issue…
Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10
March 26, 2026
Unprompted review
Reply from Springpack
Good afternoon Alun,
Thank you for your wonderful 5* review for Emma.
Emma always provides exceptional service so it is lovely to have this recognised.
Thank you for trusting Springpack with your packaging supply!
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good afternoon Ashley,
Thank you for your 5* review. I am glad to hear the ordering process with us was so seamless for you.
We appreciate your order and look forward to working with you again in the future.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent Service. Speedy Delivery.
Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels can never be faulted.
March 17, 2026
Unprompted review
Reply from Springpack
Good afternoon Tom,
Thank you for your wonderful 5* review.
I have passed on your feedback to the team here and we appreciate you taking the time to record this for us.
Thank you for your loyalty to Springpack!
Kind regards,
Amy Edgeworth
Head of Customer Experience
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