Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
Company replied
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
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Company details
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Excellent product and service
Excellent product and service. Website needs improvements, had a few challenges to place the order: cookies restrictions and double invoicing. Team was very helpful to resolve.
March 6, 2026
Reply from Springpack
Good afternoon,
Thank you for your review.
I am glad to hear your experience with us was excellent.
I have discussed your feedback with our Marketing team as the website is undergoing improvements and integration with a new system shortly.
We are always available in the office to support with any issues you may encounter, but we are hoping this will be full resolved within the next few weeks.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Goods were well presented
Goods were well presented
Goods were next day delivered
Everything you said would happen; happened
February 23, 2026
Reply from Springpack
Good afternoon Ian,
Thank you for your 5* review. I am really pleased to hear everything went so well during your experience with us.
We look forward to working with you again in future and helping with your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Harley offered a professional and…
Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and kept us informed at all stages. Harley is friendly and polite.
February 19, 2026
Unprompted review
Reply from Springpack
Good afternoon,
Thank you for your 5* review!
We appreciate your loyalty and custom. Harley always exceeds expectations with the service level he offers, we appreciate you recording this for him.
Best wishes,
Amy Edgeworth
Head of Customer Experience
Fantastic service provided by Harley…
Fantastic service provided by Harley Jenner - my favourite account manager for Springpack. It's been a pleasure to do business with you!
February 19, 2026
Unprompted review
Reply from Springpack
Good morning Wiktoria,
Thank you very much for your 5* review for Harley.
Harley always prioritises our customers first and offers excellent service. I am grateful you took the time to record this and offer feedback.
Best wishes,
Amy Edgeworth
Head of Customer Experience
Emma who looks after our account is…
Emma who looks after our account is super helpful and efficient. She responded to my queries very quickly. Thank you!
February 18, 2026
Unprompted review
Reply from Springpack
Good afternoon Yukiko,
Thank you for your lovely review. This has made Emma's day. We take great pride in the quality of our service.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Excellent Company to deal with
Excellent Company to deal with , Never any issues with ordering goods and delivery service is as advised by Springpack Team....Never been let down..outstanding service
February 17, 2026
Unprompted review
Reply from Springpack
Good afternoon Andy,
Thank you for your wonderful 5* review. We appreciate your longstanding relationship with us.
Thank you for choosing us as your packaging supplier and we look forward to working with you in the future.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Web order
Website easy to navigate and order just what you require, next day delivery available, would buy from again without hesitation
February 5, 2026
Reply from Springpack
Good afternoon Mark,
Thank you for your wonderful 5* review.
I will ensure our Marketing team receive this feedback, as they work continuously to improve website functions and accessibility.
We look forward to working with you again soon.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Outstanding service from opening…
Outstanding service from opening account to delivery.
Thank-you
February 3, 2026
Reply from Springpack
Good morning Paul,
Thank you for your 5* review.
I am pleased to hear your experience with Springpack has been outstanding. I appreciate you taking the time to record this feedback for us as we take pride in delivering excellent service.
Kind regards,
Amy Edgeworth
Head of Customer Experience
5 stars
Friendly, helpful, efficient service from start to finish - 5 stars
February 3, 2026
Unprompted review
Reply from Springpack
Good morning Ben,
Thank you for your wonderful 5* review.
We're committed to delivering exceptional customer service so I am grateful you have taken the time to record this feedback for us.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Emma, great customer service and easy to deal with
Emma was s easy to deal with, helped my with issues and always plans ahead to make life easier for us monthly. Thank You
January 20, 2026
Unprompted review
Reply from Springpack
Good morning,
Thank you for your 5* review for the service you received from Emma. We appreciate you trusting Springpack with your packaging requirements. I am pleased to hear your experience with us was so positive.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Great Customer Service
I placed a document request for BRCGS purposes, I have been Liaising with Emma, her service has been great from the quick replies and positive happy attitude.
January 19, 2026
Unprompted review
Reply from Springpack
Good afternoon Steve,
Thank you for your wonderful 5* review for Emma. I appreciate you taking the time to record this feedback.
Emma always goes above and beyond for our customers, she is always attentive and helpful.
Best wishes,
Amy Edgeworth
Head of Customer Experience
Great experience from A to Z
Great experience from A to Z, received promptly, i will be back for sure
January 2, 2026
Reply from Springpack
Good afternoon Dorota,
Thank you for your wonderful 5* review.
I appreciate you taking the time to record this feedback for us. We look forward to helping you with future packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Springpack Ltd
Great company highly recommended
Great company with good quality products, we always receive our orders within two working days (normally next day) and the drivers are always super friendly.
I definitely recommend Springpack :)
December 12, 2025
Reply from Springpack
Good afternoon Garrath,
We appreciate you taking the time to record this wonderful feedback. Thank you for rating our service 5*.
Thank you for your loyalty and custom this year, we appreciate you choosing to work with us.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good morning Debbie,
Thank you for your 5* review. I am glad to hear that you had such a seamless delivery with us.
I will pass on your feedback to our courier also as this is wonderful to hear.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good morning Darren,
Thank you for your 5* review and highlighting the quality of the service you have received.
We appreciate your longstanding relationship with us and loyalty to Springpack.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Very fast delivery
November 5, 2025
Reply from Springpack
Good afternoon,
Thank you for your 5* review. We appreciate you taking the time to record this feedback.
We pride ourselves on delivering next day wherever possible. We hold a vast amount of stock lines and products in our warehouse. As long as we receive the order before 3.30pm it will be despatched ready for the next day.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Ordered 1 day and delivery was the next…
Ordered 1 day and delivery was the next day! Portal is very easy to use too. Dan and Charlie are very attentive and nothing is too much trouble.
November 3, 2025
Reply from Springpack
Good morning Liz,
Thank you for your 5* review. I am so pleased to hear your delivery was so quick and efficient. We pride ourselves on delivering next day wherever possible.
Our Marketing team have focused a lot of time and effort into making ordering via our website as easy and seamless as possible.
I will pass on your kind feedback to Dan and Charlie.
Kind regards,
Amy Edgeworth
Head of Customer Experience
I am a fairly new customer
I am a fairly new customer.
I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of product was arranged and a collection was also arranged and completed within 48 hours. A great turn around. Communication between account manager and supporting team at Springpack has also been prompt and helpful. Happy New Customer 👍
October 28, 2025
Unprompted review
Reply from Springpack
Good morning Emma,
Thank you for your wonderful 5* review. We appreciate you trusting us with your packaging supply.
We are currently working on our onboarding process and how we can make this as easy and simple for new customers as possible.
I appreciate you taking the time to record this feedback for the team here.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Reply from Springpack
Good morning John,
Thank you for your review, I appreciate you taking the time to record this feedback for us.
Your Account Manager may have already been in touch to discuss this, and to try and simplify the process for you. We do take feedback on board.
I am glad you are happy with our products and we will resolve the issues you are experiencing with the ordering/ invoicing side of things.
Thank you for choosing to work with us on this.
Kind regards,
Amy Edgeworth
Head of Customer Experience
Really quick and polite service
Really quick and polite service, with goods delivered next day without any hassle. Annie was really helpful!
October 22, 2025
Unprompted review
Reply from Springpack
Good morning Jacob,
Thank you for your wonderful 5* review. Your feedback is really appreciated. I am glad to hear that everything went so smoothly with your order.
Thanks for choosing Springpack to help with your packaging requirements.
Kind regards,
Amy Edgeworth
Head of Customer Experience
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