Square Enix Reviews 

They keep ruining FFXIV Online with pointless updates that either make the gameplay worse or break mechanics and features. Their greed and incompetence have ruined the game. The executives are masters at making poor business decisions. I have cancelled my subscription in protest.

I just want to start this off by saying it's clear that unfortunately many people have had bad experiences with Square Enix Customer Support, and so I was torn when I one of my figures I received from them snapped above the ball joint when I was (carefully) trying to pose it. After seeing the negative and totally valid reviews I considered trying to glue it back together but I wouldn't be able to change the pose or anything.
I decided to email them and they were so quick to respond. I sent it back and they covered the delivery costs once they received it, and a new one arrived in a couple of days despite it now being sold out as a preorder.
I feel bad for anyone who hasn't had the same experience and wish every issue/ticket across all companies could be like mine was. Very grateful and impressed with how quick it was resolved.

CRIMINALS. Avoid. Absolutely disgusting service. Out of 25 items ordered, about 10 were damaged/broken and not new as purchased. Customer service is non-existant and an insult with complete lack of ownership. Never ever ever use these crooks for anything. Disgrace.

FF14 is a GREAT game IF, you do not like talking. Because of medieval over policed and vague terms of service; report trolls have made the MMO aspect UNPLAYABLE.

If you make a game and call it an MMO; players MUST be able to communicate freely WITHOUT being penalized otherwise their is NO community worth joining.

I have never played an MMO before where the major towns are dead silent cause everyone is afraid of talking because they might lose their accounts like 1500's England.

This is why WOW was so successfully, despite their graphics and content not being the best, their freedom to communicate as a community made the game famous.

SE already has speech filters and ways to turn off their speech completely to people who are CONSTANTLY "offended" yet, they abuse the report system instead.

SE wanna fix their games? Get rid of the dumb anti-community terms of service that punish speech in and out the game. Ban the bots and RMT fine but, STOP punishing regular players for community speech!

If the influencers players who promote your game were to type their speech in game, they would all be banned.

Trolls do who speak in a game do ruin the game for anyone; that why the filters and blacklist exist.

Trolls who use the TOS and report system to dictate WHO can speak and play RUINS the game for EVERYONE!

User Account interface was made so incredibly unintuitively that every time I have gone to play their games, I have spent an hour trying to navigate their broken, misfunctioning user interface and then given up.

Their UX designer should be forcibly relocated underwater.

To call it customer support would honestly just be a lie. I swear they actively try to make your experience worse. My phone recently broke and I lost my FFXIV authenticator/software token thing. So I contacted them trying to get it removed so I could access my account. Well, because the name on my ID doesn't match my account (an account made 10+ years ago,) I was told I'd have to update my account info before they could remove the authenticator. Easy enough, I thought.

Wrong. I sent in a ticket to update my name and I was told no, because- get this- my ID doesn't match the name on my account. Like, obviously, that's why I'm trying to change it? I was then told the information was fabricated and they wouldn't change it, effectively locking me out of my account. I offered every other possible form of account verification I could; order numbers, credit card information, even product registration codes. They essentially sent me the same pre-made email template, then blocked my email from sending in tickets.

Do yourself a favor and play a game from literally any other company.

The company has managed to westernize every single of their Japanese series to the point they've all become soulless nowadays.

I ordered a product that wasn't what I wanted and try to returned it. It took customer service over a month to reply only to return said item only for them to deny it because it was opened. The packaging the item came in didn't have a seal so I was sent an item that couldn't be returned at all.

I spent a lot of time contacting customer service, and their customer service was very segmented, so I was directed to different service links.

This took me a lot of time.

The final answer I got was that they don't provide support for third-party platforms.

I had a problem buying their company's games. Steam asked me to go to Square enix, and Square enix asked me to go to Steam customer service.

This is a terrible way to handle this. There is no guarantee at all when purchasing a game.

Horrendous games ever since ff 14 it's been a disastrous

Hands down worst log in assistance I have ever seen.
Paid for the PC version and received a key that I was somehow able to connect to my square enix account. Forgot my login ID which is required to get into the game and it will not let me use my registered email.
Attempted the "Forgot ID/password" feature to get my ID as I already know the PW. Only for them to not give me my ID. Result I spent a couple hours resetting and trying to figure out where I can find my ID.
The "Help Center" just directs you to the "Forgot Id/Password" resulting in an endless cycle while not being able to contact a real human being.
Even if you call the phone number you need a customer ID number that you can only obtain IF YOU LOG INTO YOUR ACCOUNT!!! Can't even talk to someone to get a refund. Pretty much just stole $20. Me not buying the $60 version is the only upside to the situation.

It was the worst experience I've ever had with Customer Support. It took over 10 hours spread over 3 days to unlink my Steam account (that they knowingly let me link to an account that was locked to Windows and not even able to use steam keys) and relink it to a new account I had to make with a new gmail. Why doesn't it do a simple check before allowing you to link them?? And I quote "I do understand the frustration about the process. We apologize for the inconvenience but the Windows and Steam Platforms are not compatible to each other. " Yet there is no check? They just blindly let you link a steam account to one already locked to windows? And then the unlinking is a ONCE IN A LIFETIME thing. So I can never do this again.

The fact it took them over a month to go over a purchase says enough. Support is utterly useless

Nothing works! Payment doesn't work. Ordered online and they send an email without the redemption code. Non-existent customer service and support. If not for their 3 decades of good work nobody in their right mind will put up with them. They deserve their poor rating.

Love your game but in all honesty your support sites are crap, hard to move around, buggy as hell, and why do you have the country locked, people move all the time so that feature is stupid, blizzard might be in the gutter but their customer support is easier to move around, honestly the hardest thing ive had to subscribe to, its almost like you didnt want my money with how hard it was to subscribe for ff14.

Impossible to resubscribe to the game using any of the payment options. Contacted support and got told to just wait 24 hours. Didn't change anything. Contact them again, all they can do is escalate for investigation and ask me to wait another 24 hours. Horrible first line of support, can't play the game at all because I ran out of game time and they refuse to let me sub again.

Terrible company that is very allergic to money, you need to go through hoops to pay them, they have issues in their storefront since inception which they never bothered to fix, and their response will go down the history for its supreme idiocy, they made it even harder for people to pay them and get their products,and they take forever to refund people for their mistakes

Probably the worst customer service i've ever had. Their account system for Final Fantasy online is broken to the degree that i could not progress from a free trial - despite paying for the game - without restarting - and losing hundreds of hours. This is well known - and affects a huge amount of people. Their tech support refuse to explain this issue, or offer any help - and blame you. Essentially telling you to buy the game again. They still haven't fixed this problem 5 years later, and their customer support is even worse than before.

I have loved their (offline) Final Fantasy games for years and had a lot of good will towards them, but my experience has destroyed that. They are content to rip off and insult their custromers, and I won't be buying their games in future.

Had a free game. Decided to sub to see if other characters looked better. Creation 'looks' aren't even close to most other games. Entered address information. They said it was Invalid. Sent in a ticket. screenshot it so I would have the number. No email saying they had received the ticket. Next day, try to check the ticket.
But you CAN'T. They do not allow you to check on a ticket if you are not actively playing the game. So if you can't log in, You can't follow up on your ticket.
On the up side, it didn't cost me any money. Never got far enough to make a purchase.