Square Enix Reviews 

Square Enix randomly locked me out of my account after resubscribing to ffxiv. Was told via their system notification on their site that I was sent an email to my registered email address with them on how to restore it. No email was ever sent (after checking spam et. all).

Attempted to remedy this via resetting my password on the square enix account management website. 5 password resets later with the correct information and multiple hours passed, not a single one has been recognized by square enix's amazing authentication server, even after it telling me both on the site and via email that my password has been changed.

It is a day and time that their customer service is not open, this is beyond ridiculous the level of restriction that they have as a welcome back after resubscribing. My IP address and device has not changed at all since I've last played months ago, and getting a big warm middle finger from Square Enix's account management "system" really has put me off to wanting to touch this game or any other Square Enix products again.

Awful customer service. My £300+ statue arrived badly damaged and I’ve gone over two weeks with no updates, all they keep telling me is they’re sorry and appreciate my patience. The only update the gave me was two weeks ago when they said they had forwarded it to the appropriate people and I’ve had no update about a refund, replacement or any resolution to the issue. It is beyond pathetic how bad this customer service is. This isn’t the first time I’ve had trouble with them, but this is by far the worst, they literally have no other way of getting in touch with them or making a complaint about the support received.

Horrific experience.

Ordered FFVII Rebirth Soundtrack back in January. Release date was back on Wednesday (10th of April 2024).

Submitted customer service enquiry to find out delivery information as of Tuesday night - states response should be available within 2 working days. About to go into a 4th day with no update (so not even backing up their own service levels to customers). No alternative way to contact. Don't know what's happening, not sure
when I'll even get an update... Just have to wait!

Terrible experience! No matter how good a developer Square Enix may be. Avoid their online store at all costs.

Scammers.
You are literally not able to log into the game once you have forgotten your credentials.
Customer service not responding after two weeks, but they happily took subscription payment for the game im not able to play.
Avoid.

Worst account system of any company ever. Whoever came up with it needs burning at the stake

Not happy that I pre ordered ff7 rebirth from the companies store and if I had ordered it from Amazon or game stop I'd have it by now. As it stands it looks like I won't be for another week after release. Should have been shipped so that I received it on release day or close to it. Not week plus later. Do not recommend pre ordering from them and will not be doing it again myself.

I was hoping to play FF7 Rebirth today but I wont be because I ordered directly from Square Enix. Last update I have is that UPS has my package and it's in Las Vegas as of 2/25... 4 business days of absolutely no progress or updates. Good thing I didn't take off of work or clear my weekend in order to play this game. Shipping things on time is hard. They also took away all of my reward points so that's cool too. What a great way to reward your loyal customers.

Customer service and/or log in security is absolutely ridiculous. I have been trying to log into my account for two hours; I couldn’t remember my password or ID so I had my password reset and afterwards the issues continued to spiral. Instead of letting me use the ID or the email I have it kept forcing me to use the ID, but I couldn’t remember my ID and square enix wont let you reset it. Then I had to go down a rabbit hole to try and figure out how to find my account ID; and after I finally found it I tried to sign in again on the game and it said that my account had suspicious activity so it locked me out of my own account. Even though I have a security question that it never even bothered to ask me. So now I have to wait who knows how long just to get back into the account. Long story short square enix has very poor customer service and security settings, and their website and games are not customer friendly at all.

Square enix sucks so much can't even creat a account to play FFXIV because of their website I would recommend immediate lawsuit for this bs website

They are a joke. My hubby and I stopped playing years ago and we STILL keep getting charged $77 and $100+ every 6 months for the two of us. We go in and cancel the subscription and STILL get charged. It's like they renew the subscription on us I don't understand how this keeps happening. And there's no refunds, good luck even speaking with someone. This company is a virus and has cost me hundreds of dollars after I quit playing the game completely years ago.

Horrible, preordered 6 items and when the last one was released, they didnt have two of the items. So I lost them. The answer? FU

This company is trash. Any of their apps u have to pay for or free. Doesn't matter if it's a game or tool. They literally produce trash. How are they still around

Lied to regarding an order, delayed shipping(game was released today but they havent shipped yet), Prices higher than regular retail stores and exclusives not being quite a exclusive as they claimed. I won't be purchasing from here again. Most lilely will pursue a refund via paypal

Do not buy from their US online store. They have no customer service phone number, just some interns who answer (or don't) email. If you think you can secure items by preordering them, you're wrong. They will allow preorders to go out of stock and not tell you. If you try to do a charge back they will ban your account. Buy literally from anyone else but this store. Even their Japanese store with a proxy is better than their US store. This has been going on ever since FFXIV launched and despite constant complaints about it they have not changed anything because they only care about customer service for their Japanese speaking players.

I hope this company goes bankrupt.

I HAVE MADE LITERALLY 3 ACCOUNTS AND ALL I GET IS FRUSTATION BECAUSE THEY SAY MY ID OR PASSWORD IS INCORRECT WHEN I TRY TO LOG IN MIDTASY 14 I AM ACTUALLY MAD LIKE I HAVE NOT BEEN THIS FRUSTRATED WITH SOMETHING IN A LONG DAMN TIME THIS IS SO HORRID

Been trying to get a refund for a preorder I placed in 2021 for months now since they never actually shipped it out, due to the fact that when I actually placed my preorder, I placed it in their EU shop, since the UK was still in the EU back then and the dedicated GB site didn't actually exist. They never bothered to notify me, or refund me about the fact that they were never going to ship the item in teh first place, until I actually complained... That was months ago, still no refund, despite exchanging a dozen or so emails up to now...

Terrible Customer Service people literally ignore your calls or refuse to acknowledged replies to emails I have never been so insulted as a paying customer with such a lack of service. I wanted to pay the entry sub for FFXIV but for some reason my card is being blocked on their system the same one I have used for years then they want me to use their more pricey standard sub to pay for a month without any compensation, game cards which I refuse to buy online or their crysta scam which I hear folks have had problems with bah!

Absolutely atrocious customer service for the gear store.

After months of communication, identity checks and bunch of false promises, I still have NOT received my refund for a lost item.

While I was in contact with a polite and informative person through email, it didn't lead to anything else than stalling and incorrect treatment towards me, the customer.

Stay away from this company at all costs.

(If the issue will be resolved in the future, I will adjust my review accordingly)

Edit: After 7-8 months, I got the refund. +1 star.

The email thread started on June 21st, Final Fantasy Dimensions has a minigame called Breakdown Dimensions which crashes on Android.

I let them know so they can fix it, I share a video with the crash, they went through the standard process of asking me to reinstall, check my wifi which is fine I guess.
But then they started asking ME to keep testing their random solutions that did not work, then I told them they did not work, and I keep sharing more videos. They answered me back that they don't receive attachments and I had to send it to an alternate email which means they completely ignored my first video and they didn't even care to notify me or check it. In the end they "acknowledge" the problem and they don't provide an estimate for a solution, just to check the news. Every single email had apologies but none of them had actual solutions.

This back and forth took until July 20th, without a solution, just a "stay tuned somewhere for the fix" after I performed all their QA.

Had the worst support experience ever with any customer service I've encountered so far. They asked me multiple times (which took over two weeks btw) if I really wanted to unlink my Square Enix account from Steam. I had already mentioned in my first contact email to unlink it so I could use a new square enix account on Steam. At the end of it all, they sent me a link that required filling out some information to disconnect the account (which could also take up to one week). Why not send this instead of asking me multiple times if i want to really unlink my accounts and letting me wait 2 weeks?