I was refunded the purchase of my tv after getting notice that the part to repair was out of stocks. A larger Samsung was offered. However. It is too large for my cabinet. A smaller LG was offered. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, after the technician that was sent to fix the problem. And broke it more, or it was an unfixable. My experience with replacement by the insurance was to say the least outstanding So I replaced... See more
I have your coverage on my consumer cellular phone and I have only used it one other time. I'm very happy the way your representatives have helped me every time I have called. Thanks for the great se... See more
I was really dreading going thru the process of making a claim for the Roku tv. We purchased. I waited to the last minute when the warranty was about to expire. When I first called it was as expected.... See more
Company details
Written by the company
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Written by the company
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Contact info
360 3rd St. 6th FL, 94107, San Francisco, United States
- socialhelps@squaretrade.com
- www.squaretrade.com
4.1
Great
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sound from the computer is unclear and difficult to understand at times.
The sound from the computer is horrible The sound is unclear, the music goes in and out and it is often difficult discern what is being said. I can listen to youtube, Zoom or Webex with great sound on my iPad and iPhone, However, the computer is inconcsistent and a disappointment. It's not functional. Unfortunately, I need a computer for daily activities, like email. I cannot speak with someone and it was cancelled after I told them I was out of state and left the computer at home. I have video of the sound.
April 24, 2026
Reply from Allstate Protection Plans
Hello customer,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade uses certified technicians for all repairs and conducts extensive diagnostic tests to ensure functionality before returning the equipment to customers. We provide a service guarantee for the work done for a period following the mail-in repair, covering any failures once the claim is completed. We apologize that the issue with your device is still not completely resolved. However, in this case the protection plan is through the store where you have been redirected.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
Hassle free service
Hassle free service, prompt and fair result.
Quick assesment of the undelaying issue.
April 24, 2026
Problem was handled quickly and without…
Problem was handled quickly and without hassles.
April 24, 2026
Very easy online resolution
Very easy online resolution. Within the time period of warranty worth every penny.
April 24, 2026
Great Customer service
Great experience and work with me to get a gift card instead of waiting for a new TV to be delivered withing 7 days
April 24, 2026
Our recent experience was great
Our recent experience was great. Our 75" tv developed a problem. We only had to contact Allstate once and the rest was through texting - thrm to us and us to them. We had a new tv on the way very quickly. No complaints with anything.
April 24, 2026
Quick and seamless
Quick and seamless. Well worth the investment coverage with this company.
April 24, 2026
They claim my problem with my washer…
They claim my problem with my washer was not electrical or mechanical so they wouldn't fix it. I.called someone and they came.atraight out amd fixed the lock mechanism on my washer. 250 dollars gone cause my covered insurance didn't cover my repair. I don't think i can recommend allstate.
April 24, 2026
Reply from Allstate Protection Plans
Hello Aisha Tucker,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide quick and hassle-free service to all customers. We also make every effort to ensure our specialists deliver accurate and friendly service. According to our terms and conditions, Infestation is not covered under our protection plans. However, we do offer assistance if the issue arises from normal wear and tear when the item is used as directed.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AA
Technician was quick and thorough
April 24, 2026
Reply from Allstate Protection Plans
Hello MaryF,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards.
Currently, one of our specialists has contacted you to offer further assistance and support.
Thank you,
AA
Will continue to purchase extended warranty through them
They made my claim easy to navigate and were fast and courteous. They settled my claim to my satisfaction.
April 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.