Sentinel Security Life Insurance Reviews 

Sentinel has just become terrible to work with, long hold times and then when you get on a call after the long hold the calls drop (happened frequently)and they don't call you back! Especially when speaking with them about transferring a client's money out. They also completely messed up the accounting on multiple annuity statements and when trying to transfer client's to another company, which takes longer than normal, they retro actively charge/deduct money for their mistake. I was an agent with them. They were fine for the first year, but downhill from there unfortunately.

I have an inherited IRA in a fixed rate CD. I'm taking semi annual RMDs. I wanted to take one of my distributions 2 months early. I filled out the paperwork but they would not send it to me. Each time I talked to customer service, they said they didn't understand why the underwriters would not send it to me. First the underwriters said I didn't qualify for RMDs, even though I've been getting them for years. Then they said they would charge me a penalty I wasn't subject to. My agent was lied to also. I had no choice but to wait for the scheduled distribution date.

Have had my $$ with them in an annuity for 3 years and they have made nothing! Then when I want to move “my” $$ to something that will pay better dividends they need a notarized signature because they only have an electronic signature on file! Worthless company!

I am giving a 1 star review only because there is no zero star review available. These people are crooks and anyone that sells you a product with the company is also a crook. Forwarned!!!!

On Sept 20,2025 I contacted Sentinel Security Life re: surrender of this policy as of November 1st I have received only notice that a check has been cut and I have a USPS tracking number which shows number assigned but package NOT delivered to USPS. Willl report this delay to US Securities and Insurance as well as the AG of Minnesota as well as my home state of NM

I've got a life insurance policy with Sentinel security life with a cash value and loan. I've been paying for (YEARS ) . Now I called to get a loan and I can only get 1/10 of the loan value. AVOID

I gave/deposited $20,000 3 almost 4 years ago. Their recent statement said my account with interest had accumulated 23,821.08 with all interest amounts. In April 2025 I requested to close it out and pay me my monies. Today 5/10/25 I received a check for only $16,105.21 and wasn't happy after I saw it! I sent them an email asking why I got back less than I initially put in. We'll see what they say. FYI - The account was opened by Kurtis Barnett Investments in Long Beach.

My elderly parents got scammed into signing up with this company by a less than reputable agent in Florida. They are now passed a few years and it is impossible to get a distribution of funds out of them now since the State of Utah shut them down for writing any new policies. Doing a slow walk and pay for sure. Over a month waiting on mine and I get a different excuse each time. Get your money out now! One Star too much as well.

I requested my RMD 2/14/2025. As of 4/06/2025, I still have not received it. I call and they say something different every time. If I had checked out this company instead of listening to the person selling their annuities, I never would have given them my money. They were forbidden to write annuities at one point. Please check out the video titled Companies to Avoid in 2025 BEFORE you purchase anything from them.

My Mother is currently in a short term psychiatric unit and needs to be transfered to long term care. The long term care facility requires proof of life insurance converage. I have sent a POA to Sentinel so that the information about my Mom's coverage could be released. Ihave contacted Sentinel over 2 weeks every single day, the hold time varie from 1 hour to 3 hours, once someone answers the reason for the delay is that the final review of POA ,which is already in the system for over 2 weeks, still needs to be reviewed. They have terrible customer service : long answering wait times, no dedication to resolving the issue, and empty promises (I was told that it would be done in 48 hours.

Contract lists 5.92% guaranteed only get 5.72% when you take monthly withdrawals. Very poor customer service they ghost you.

I LOST $16,050 on a fixed rate $100,000 Annuity:
1. I saw on their portal that they showed sending me $500's ever so often; when THEY HAD NOT SENT SUCH MONEY. THERE WERE SEVERAL ENTRIES FOR THE $500'S THAT I NEVER GOT AND NEVER ASKED FOR; THAT COMBINED WITH OTHER COMPLAINTS ABOUT SENTINEL CAUSED ME TO TAKE MY LOSSES AND RUN
2. Texas State Insurance Laws; require that a company send you a copy of your insurance contract within 30 days of my wiring them the $100,000's; I never got my policy to look at; i tried and tried; but they only send it to the salesman; and he thought (8 months later)_ that he gave it to me; oops.
3. since I didn't get my policy; I asked for the 10% penalty free withdrawal; and they said "no". excuse me; I never got the right to make corrections on my policy; to check the box for a 10% penalty free withdrawal; answer still "no".
4. Because of what I read online; alot of negative reviews; I decided to take my first withdrawal; and it was a nightmare. It took a month to get the money; i got a terrible run around; a manager said "Sentinel's bank stopped the wire transfer". Prior to this; I was told the wiring instructions were off by one digit; but my banker told me... "as long as it was made payable to me; then it wouldn't matter if the account number was off by one diget; that it would get to me as long as the routing number was correct"; which it was. After, I found out "that it would get to me"; this is when the manager told a different story; by saying; Sentinels bank stopped the wire.

I decided to take a $16,050 loss; just to get my money out of Sentinel because ... of what I read about them online; and my dealings with them from the inception of not getting a copy of my Annuity contract; not being allowed to make a change; their delay, excuses, delay to get me $500's; I never believed the story of their bank stopped the wire; especially since their phone rep told me the account number they had was off by one diget; I lost trust in Sentinel; so I took the loss.

I have been calling a few times everyday for the last week or so. I have also sent several emails. Still no communication with anyone. I will contact the BBB and report them to Utah DOPL. Worst Company ever.

I wrote a review a few days back and somehow the abbreviation of the company was written as SCS and the review clearly states its Sentinel Security Life where I invested and they did not send my RMD as originally agreed upon. while my nickname is Maggie my birth name is omega grantham and this is a follow up bc I could find nowhere to edit the title on my first review.

Horrible customer service over the phone and via email. No one cares at this company about you. My mother in-law died so my wife decide to liquidate the annuity. The 1099 Sentinel issued was incorrect so we submitted documentation to receive a corrected 1099. 2 months go by and no one has any idea of when or how I will get the corrected 1099. Laurel Plant was completely unresponsive. Ashley Owen same. No one cares about helping you get issues corrected. We have over 8 million in assets. 0 will ever be invested with Sentinel!!!! Total hack of a company!

Horrible customer service experience. My father passed in July 2021. All claims paperwork and death certificate were submitted in August. 3 months later, still waiting. They issued a check to 1 of 3 beneficiaries but not the other two. Literally hours on hold just to be given the run around. This process has added tremendous stress to an already difficult situation. Would rate 0 if I could. Have never experienced such horrible customer service.

Put in request 5/17. Today 6/8, no check. Called, held on 34.33 to no avail. Called bk hit 4 and unprofessional told me wait time was over an hour. Totally unacceptable. Previous company overnighted check or direct deposit. Emailed them, actually I don’t expect a response. Let’s hope CS gets better. Tied in for 9 more years.

I purchased an annuity from Sentinel Security Life.

The very first time I am making a free withdrawal allowed under the contract, I have run into a bad case of customer service and performance.

I e-mailed the necessary paperwork on March 15 and confirmed they had received it on March 16. I called them multiple times asking where was my money?

Today March 30, 14 days later after they received the withdrawal request and form, they told me that my withdrawal request is still in queue to be processed, and they do not know when it will processed.

This is the worst company I have dealt with during the pandemic. Bad customer service and bad performance!!! They are wrongfully delaying sending me my money to which I am entitled.

Steve McEvoy

On phone right now been waiting for more tPohan 15 minutes to hear something beside the noise they call music

I wish I had the opportunity to rate them 0.
I opened an account on August 21st, 2020. I have never received any kind of communication about my account. Today is November 8th, 2020 and their customer service still doesn't know me.