We live in the Knoxville area and decided to go shopping for hats and belts. Our sales associate was Eli and he was a superstar. He sold us a cowboy hat and a wide-brimmed fedora and the results could... See more
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See what reviewers are saying
We had difficulty redeeming gift card and first employee seemed to get a tad frustrated. Alexis stepped in and turned everything around. She was simply amazing in every aspect from customer service, a... See more
Ordered a few things online. Several days later I notice an email stating they couldn’t locate the jewelry item I purchased and asked if I would still like the rest of my order- seeing as how someone... See more
Boots arrived on time! Before ordering I called and asked about exchanges or returns and spoke to the sweetest lady. She was super helpful and assured me if there was a need to a return or excha... See more
Company replied
Company details
Information provided by various external sources
With our selection of stylish western wear and world class cowboy boots you can show off that all-American spirit in style. Based out of Pigeon Forge, TN!
Contact info
Parkway 2765, 37863, Pigeon Forge, United States
- www.stageswest.com
Superb Customer Service, quality products and friendly environment.
We live in the Knoxville area and decided to go shopping for hats and belts. Our sales associate was Eli and he was a superstar. He sold us a cowboy hat and a wide-brimmed fedora and the results could not have been better. He helped me select both hats and he custom fitted them, as required. Outstanding customer service, too. Will definitely shop here again. Every single person we came in contact with was affable, friendly and professional. Sarah rung us up and the dark haired lady, with glasses and of Italian extraction was totally awesome. I’m terrible with names but tried to describe her as best I could.
January 19, 2026
Unprompted review
I placed an order on 11/25 and received…
I placed an order on 11/25 and received a confirmation. Then on 12/2 I received an email notifying me that the boots I ordered were not available in the size I ordered ...
November 25, 2024
Do NOT order online
I placed an order online and paid extra for 3 day shipping. The wrong boots were sent in a box that wasn't even labeled for those boots. I requested a refund and the only thing they emailed me is a shipping label, no refund confirmation. They also stated shipping is not refunded so I'm expected to pay $20 for an item I never received. Now that I'm reading reviews, I doubt I even receive the refund once I send the boots back. What a rip off.
Sounds like the in store experience is fine, but I would never order online from them again.
November 21, 2024
Unprompted review
I received an item I didn’t order
I received an item I didn’t order. I’m frustrated with their website because there’s no way to get customer service on line. I also was unable to track my order through their website.
November 3, 2024
Had exactly what I wanted
Had exactly what I wanted. Placed the order easily. Arrived quickly.
November 2, 2024
Good communication
Good communication! Hat arrived well packaged and in perfect condition!
October 26, 2024
Item not delivered yet. Too slow. I’m only 45 minutes away from your store.
Item not delivered yet
October 8, 2024
Just reading the reviews I would not…
Just reading the reviews I would not buy from them. To many mistakes. I learned to read reviews first,
October 14, 2024
Unprompted review
Customer service email fail
I reached out to customer service regarding my order twice with a question and never heard back
September 19, 2024
Grandson loves the pants.
September 15, 2024
Still waiting
Ordered my hat on the 12th, it's now the 20th, and order still has not been filled. Paid over 100.00 and still waiting
September 12, 2024
Great pair of boots and fast shipping
Great pair of boots and fast shipping. Very satisfied!!
August 5, 2024
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