Standout Reviews 

Incredible customer service. Solved an issue that was entirely of my own making but went above and beyond to help me. Would not hesitate to buy from this site again. Excellent product and even better customer service.

I’d like to write a balanced review based on my experience with Standout which unfortunately had turned out to be a disaster. I placed an order 27/10/2025 for three items totalling £250 (well priced in all fairness). However, their chosen courier decided to leave the parcel in my building unattended and without seeking consent, that subsequently ended up going missing. Now, I contacted Standout about the issue who were rather responsive but 12 days after the event deemed it reasonable to suggest that I wait an additional 30 days for a Royal Mail investigation. The tonality of their responses seemed to have changed despite following their instructions with regards to the denial of receipt processes.

Fundamentally what Standout fail to understand is that they hold a contract with couriers of their choosing and the onus is on them to ensure safe delivery in line with consumer law. No replacement nor refund was offered and I have continually needed to initiate contact with them. So, for those of you who do intend to buy from this retailer it would be wrong to suggest that in terms of pricing they do not present themselves as a viable retailer, but in terms of problem handling be prepared to expect a rather poor remedial service.

****update****
Granted you are a small retailer, but with every respect and I truly mean no disrespect, you are transacting as a retailer all the same. GPS does not suggest safe delivery and this instance would be a great example that it does not ensure safe delivery.

I have rarely had such an easy time of it with a company. Prompt despatch and delivery. Excellent and prompt communication when I needed to return the item. Rapid refund. Could one really wish for more?

Brilliant! I purchased a Ted Baker 'Harrington' quilted jacket, to replace the same garment which had been accidentally damaged. Fantastic reduction on the RRP, the item is also available at a reduced price on some other clothing websites, but nowhere near the reduction offered by Standout. The website and ordering process is very easy to negotiate. Very rapid dispatch of the item and sent via Royal Mail Tracked. Very well packed, including a full-garment-length cellophane cover around the garment, and received in perfect condition with no fold or crush marks. Extremely happy with every aspect of my purchase and would most certainly order from this company again. Highly recommended!

Product not arrived but the weight of the parcel confirms it's sent??? Returns to Netherlands? Communications poor and suggest various issues all of which are mine! Avoid at all costs, a reply says I'm been abusive?, So now we have deformation as well, having the temerity to question what's been done is abusive?

I made two purchases in the last week and very happy with both in terms of price and super quick delivery. They deserved a good review.

Super fast dispatch after ordering! My first time using Standout - I saw they had an item on sale which I tried to buy direct from Deus ex Machina but was sold out. V pleased with the service from Standout and their Sale/discounted price.

Ordered a Ted Baker coat and it turned up as described in excellent condition. The international post was a bit slow but not their fault.

Good designer clothes at discounted prices. I ordered Tommy hilfiger sweatshirt and polo good on quality fast free delivery what's not to like. Roger is the man for customer service had a issue price resolved quickly

Quick delivery and very good price

Bought Teva sandles at a good price, at my door within 48hrs. Good work!

I am very happy with my order of Lacoste Side Logo Baseball Cap. The cap was delivered to my address in Canada in time (10 days). Looks exactly as advertised.
Thank you Standout!

Great service, ordered late Thursday evening, arrived first thing Saturday... Quality products as well.

Absolute amateurs stay clear. Purchased jacket. Took my cash was sent dispatch email. Then sends me email hours later to say they didn't have it. So obviously lying about dispatch

Fantastic company!

A special thank you to Roger for going above and beyond to make sure the parcel arrived next day. Great customer service and shopping experience throughout. Had to return shoes due to fit and again, couldn’t have been a better service, pre-paid return and easy links supplied. Fast refund and confirmation email received. Thank you, will shop again.

This company flashed up on my Google so I thought I would give them a try. Great prices. Very quick delivery from down south up to Newcastle. They offer free returns/exchanges which is rare for menswear (I really do not know why). Will use again as all round excellent customer experience.

Purchased a pair of Vans trainers at 2pm, dispatched at 5 and delivered at 9 am next day for 99 pence!
What’s not to like. Excellent service.

Placed an order and had money deducted from my account. Haven’t received the goods so emailed twice but no response, really poor service. This was a birthday present so very disappointed! Hopefully someone will respond at some point as down £50! What an absolute terrible experience!

I was skeptical as they were the cheapest online by a country mile but the service from start to finish was brilliant.

Genuinely better service than majority of the big retailers.

Not heard of them before but now will check back in future.

Top brands at great prices, with fast delivery and good communications. Recommended!