Stanley Tools Reviews 

customer support is not there. no e mail address on website. i bought off amazon who simply refer yo to stanley which is actually black and decker now. stanley used to be great kit and b and d not so much. i was promised a replacement by telephone and after chasing simply did not arrive

Brain-dead product - useless information.

Wow !!!! materials100% , handles safety
For my home work excellent

Bought a Stanley drill that is supposed to come with free battery and 3 year warranty when you register. I registered it in September but still no battery despite emails back and forth. Drill itself seems OK so far, not to sure about flimsy reverse switch tho. Compared to my well worn very 2nd hand makita which still seems solid the switch on the Stanley feels awful.

I bought a FatMax drill and was very pleased with it until the chuck seized on the last day of my three year warranty! Emailed Stanley customer service to record what had happened (although it did take a while to find the email address). Got an automatic acknowledgement but no further response. After more emails and a letter to customer services I wrote to the General Manager. Customer Services rang me and arranged a repair which was then carried out swiftly and efficiently. Faith restored? Hmm, not really. I still think their tools are decent quality and good value, let down by poor customer service. If they had not eventually carried out this repair I would probably have made this a one star review.

I bought several tools because they used to have lifetime warranty, not any more. It's understandable because their tools are now crap, worse is they know about it, that is why they don't have an email address on their uk website.
Avoid, Aldi/Lidl tools are way better (cheaper and have a 3yr warranty), Stanley has 1 yr and terrible customer service.
Any review that says otherwise has been done by Stanley themselves.

Bought a stanley fatmax, supposed to get a free battery, claimed, registered ,received confirmation of email of the free battery which shid be with me within 30 days, rang after 30 days, they say they have no record of it, sent me forms to fill, filled and returned, didnt even send me a confirmation of returning those forms, had to ring them again, still say its with the promotion team.
Totally and utterly unprofessional, lazy and cant be asked response from Stanley customer support.
They attitude seem as though they are being forced to do what they have been asked to do in their job.
I did not expect a company like Stanley to have such low standards.

This is a very bad tool company with very bad warranty program they asked me to pay for my shipping fees on their broken products so if you can get your tools from a honest company stays away from Stanley

Like John of Manchester I bought a new stanley.combi like he says.free battery.is a joke. rang email ed lazy person. Person on phone.not interested.cowboys. no battery.no more Stanley tools for me.

Stanley tools are a great budget friendly tool their fat max tape measures are the best tape measure on the market the are rugged tough and durable the are a great tape

Great products and pleasant experience with customer service team who helped me with a warranty claim and spare part request.

Cowboys will not phone you back or email you, it's impossible to register your product online to get your warranty and the free battery offer is a joke ,I have phoned and phoned and emailed and thet still will not confirm that I have bought a drill off them so there is no warranty and no free battery. COWBOYS

Called about my Stanley Maxlife 369 Tripod Flashlight. After holding 25 minutes this rep with a lazy voice took my information and told me she'd transfer me to someone who could help me. She transferred me to a totally unrelated French tool manufacturer's customer service line. When the next representative picked up I was told they didn't carry Stanley products let alone my flashlight. Horrible customer service...

Spoiled by the impossible 3 year warranty registration, this otherwise good tool has been misrepresented. If an item has a three year warranty then that should be it. Simple! But Stanley require the production date to be registered, and on the tools I own it’s impossible to read anything but the year, and that’s barely discernible. Because these are American tools, they can get away wit( this but I feel there should be a way of making them stand by their guarantee. It’s never a good way to start a relationship with a manufacturer, when they con you before you’ve even used the product.

My personal experience with Stanley products go back a long way in my life I remember using a metal measuring tape. I was helping my dad around and would use it to measure different lumber and metal pieces. The measurements were always exact.

Stanley tools used to be the name in high quality tools that would last for years. Recently bought a screwdriver and attachment set only for the blades to twist & buckle almost instantly upon use and now is unusable and have to go & buy a replacement. A little bit of online research later and guess what yet another company owned by Spectrum Brands and made in China out of some cheap inferior metal. Yet another good name ruined.

Tools really of good quality- durable tools will recommend to everyone

I have been very happy with the tools that I bought from Stanley. Been Durable and get the job done!

Really reliable company!

To start off I gave Stanley a hard time in my last review as you get NO staples or nails or anything, not even a sample.

To balance that out now, here is my review of the actual staple gun. Like most products, mixed reviews from others about reliability etc.

I bought it because it said it was powerful and I needed to staple into hard wood to recover some seats. Manual stapler wouldn't touch it. I figured since I was quoted £20 per seat to have down professionally and the Stanley was just over £20 give it a try!!

Excellent. I admit I was only using the short staples (Once purchased separately !!) but the highest setting was actually too powerful. Used about 500 staples with no problems or jams.

Very impressed. Have covered all my seats for £20 and still have an excellent staple gun for when I need again as my manual one is hard work.

Give credit where credit is due....