Staples Canada Reviews 826

I walked into the Welland store to help my daughter buy an iPhone and a laptop.
She knew exactly which phoneone/colour she wanted which we told the sales rep. He shuffled around for about 5 minutes, then went to the manager who said he would look in the back. He then proceeded to assist 2 other customers checking out before telling us that he did not have the phone she wanted to buy outright. If she would go with a different phone, there might be a $200 gift card. I told him that money was not an object, could they call another location? No, they could not- why I can't say. Then the original clerk said he could give her a $27/month phone plan and get that phone with it. Why on earth would she get a second phone plan? So we moved on to the laptop. After convincing us on the merits of 2 choices, I asked if the keyboard was backlit 'no, but you don't need that' he said. I went closer and read the description- yes it did have that feature (this is still the manager). He kept pushing the one on sale- I repeated that the money was not important. We settled on the one- oh sorry, we don't have any! 'Try buying it online' he says. We walked out of the store empty- handed after wasting 30-45 minutes of my time for nothing. Staples, you should be ashamed of such sales people!

My husband and I ( both seniors) went to Staples on Stavanger Drive St.Johns Newfoundland on March 26th . We just need a document printed … 3 people behind the counter that totally ignored us .. we waited 5 minutes and asked for help .. one worker reluctantly came over and told us the printer was behind us and to use that . We couldn’t get the printer to work and ask again for help .. she proceeded to tell us something about a code that we couldn’t find . We went back to the printer again and still couldn’t get it to work . All 3 workers say us struggling and not one offered to help . Totally ignored us . The worse customer service we ever witnessed .. they were all rude and lazy . Totally unacceptable! We left the store and never will go back there again … and we are telling our friends not to go there either. Not fit to deal with !

Went to Staples eglington and Yonge today and received outstanding service . Had to scan a large amount of documents and send to a portal..

Terrible service, second high price order that is in limbo for weeks and if I would not enquire about it they would not even notify me that it was canceled. Excuse that item is out of stock and discontinued ...yeah right IT WAS NEVER IN STOCK IN THE FIRST PLACE!

Shirin
Amazing services, staples need to elevate her charge to manager. I save a lot of money with her services and she help with everything that I need
She have a really good personality and she do the work with passion and love I’m so glad that she was the person who attended me in staples!!!

Horrible Customer Service
2550 Ouellette Windsor LocationHorrible Employees Customer feedback - Holden (employee) & Manager (Blanka).
Went to shipment services - 1 person working. We arrived at the counter being the next customer. People arrived at the passport photo and employee took them. We pointed out we were there first & should be next. The employee did not serve us rather saying she would call someone (WRONG action taken!!).
Employee Holden came next (with huge attitude) when we mentioned that we should have been served next rather than other employee doing passport picture. He said 'it's a free service so too bad'. Well it's not a free service as Amazon is paying for it!! He continued on in a defiant and rude attitude and tone saying 'it's unfortunate' - did not apologize making it my fault (THE CUSTOMER), when it was the them that created this. On our way out we asked to speak to the Manager. Blanka came over saying 'she did not hear the interaction so could not comment on it' 'we just opened and got slammed with 20 customers and we only have 3 employees working.' Making him speaking rudely to customers the customers fault - WOW!! She acknowledged that is not normal for Holden to talk to customers like that. I let her know I would be filing a complaint with head office and she immediately tried to dismiss us and walk away!!! WOW for the third time. This is horrible and unacceptable behaviour in speaking with customers. A customer should not ever be blamed for 'being busy'. Holden's (if that's his real name as he was not wearing a name tag!!) behaviour is beyond unacceptable and should be reprimanded with a formal written warning on his employee file...I am a Quality Manager in customer interactions for several insurance companies and this type of behaviour is beyond acceptable. Very disappointed as I shop in this store many times...I am still flabbergasted I was spoken to and treated this way.

Staples Barrie Worst Customer Service! I will never go back there again! Your money will just be wasted! Very expensive and not worth it. 😠

I had a problem with my phone was at Bell store 4 times and received no help, called Samsung 3 times because I was locked out of my phone due to biometrics password that I never created. Want to give a great praise to Sumedp as he help me to unlock it and set my phone back up as I am not technoly smart. Thank you very much as I was told nothing could be done and I still had a year and a half of my contract plus$400 payout for my phone that I was told was garbage and I had to still pay for it.Something that was beyond my control. Thank you very much for your help and kindness

Personally, Staples has always delivered on their printing products for posters and gifts, as those are what I've purchased. When I'm told products will be ready for pickup in 7-10 days, I get them in 3! It's honestly surprising as this point since I procrastinate a bit when purchasing gifts, so time is the essence.

Order never arrived and Staples could not provide evidence of delivery. I raised with them, after the second contact they escalated to their delivery team for investigation promisingI would hear from them in 1-3 days. So no order, no contact, just lost money. Don’t waste your money ordering from them online.

Staples.ca is in need of CUSTOMER SERVICE IMPROVEMENT. I recently had a hard time with numerous Staples representatives in placing an online order and then in getting the delivery. Straightforward & consistency were not in their MO. The delivery was 24 hours late and after a lot of trouble Staples was grudging in its compensation. IMHO Staples.ca has forgotten that the customer should always be first. Until this practice is routine from Staples.ca personnel, I CAN'T RECOMMEND STAPLES.CA FOR ONLINE SHOPPING.

Ordered a computer online for in-store pick up. Was told it would be available in about 2 hours. It has now been almost 48 hours and we are still getting the run around, despite having paid IN FULL in advance. The pat answer is it's the online order department's issue, but to us it's simply ridiculous, we have paid so we expect our product. Will NEVER shop here again.

I worked here, in the New Glasgow location.

I was assaulted and bullied the entire time.

Everything was broken, no training.

I had to wake a drunk co-worker up in the back room.

Tons of mislabeled products and severe mismanagement. Not to mention, lots of product mark up.

Bad employer. Do not waste your time.

I recently purchased a Google Pixel 9a from Staples on Merivale Road in Ottawa Canada.
Several employees, but especially Sazzad Hossain, were very helpful and patient through the whole process.
He went beyond the basics, and took me through the whole process carefully and thoroughly.
I went back several times for help, and each time his help was clear, understandable, and friendly.
This experience certainly made me want to return to Staples for other products and services.
Thank you very much!
James Reynolds

I went to the Bayfield Street , Staples location in Barrie to print a few pages of Manulife travel insurance. The email document attachment was password protected. I was advised to use the self serve printer. I was unsuccessful. I returned to the service desk and was told to try again. Twice I was charged .21 on my cc, for a blank printed page. Again I returned to the service desk. A different rep checked my document on his computer, I provided password and he stated I would need to rent their computer- paying per minute of use, then rent printer paying again per page. No instructions or assistance. I asked if he could do it for me and I would pay. He refused. Both representatives were extremely unhelpful, and obvious in their avoiding to give assistance. After 40 minutes, I gave up and left. I went to a Georgian Printshop and the printed it for me , 2 copies of the actual card for $6.00. It took less than 5 minutes. I was thrilled with their professionalism and willingness to help! I highly recommend this business for any business or personal print jobs, big or small!

ZERO score, if I could.
Purchased online for the free pickup return. Went with the best of the lower priced sale printers. Spent so much time comparing various sale models, so too weary to then google reviews. My bad. Could have avoided spending 40 mns waiting for the shite HP printer to spit out the first few of pages from the online manual.
(Apparently 6-10 mns per page to print is not uncommon for this particular POS model. Like : WTAF? Why is HP even bringing these to market?)

Went online, filled out the Staples return pickup form on a Fri or Sat, asking ME what day to come by
and emailed a couple of Qs.

Immediately received email confirmation of the Monday 9-5 window for pickup
and within 12-18 hrs,
received a seemingly live response directly addressing what I'd asked about packing requirements,
politely indicating I could reply with any further questions.

I replied Monday evening asking if a courier no-show that day meant they would return next day,
on the off chance I might hear before end of Tuesday.
After no courier appeared Tuesday (I can't WFH all week!)
I fwded the previous day's reply with basically an 'umm..wot?" and asking if I was expected to just re-book and cross my fingers.

It's Thursday, and have STILL received no reply to either email,
nor any information whatsoever.
Like: is it delayed? Not happening?
Or is this software to pull a bait-&-switch to run out the clock on the return/refund window?

Because complete radio silence seems pretty suspect.

So I'm lugging a printer to a storefront and leaving it there.
Will never purchase from Staples again.

Figured I'd see about a 3/5 Trustpilot with a smattering of 'okay' reviews.
The 1.7 and my own experience makes me wonder if the store has been bought out by private equity and the plan is to fail.

FWIW: at the store where I drop off shipping, the staff are generally helpful and as available as they can be, although it seems to have the heavy vibe of oppressively bad management, poor wages and (justifiably) unhappy staff. Can't blame them.

I ordered documents to be printed for a publication on 6 January 2026, and was told it would be ready for pickup at my local store within 1-3 business days. After several messages to customer support and a call to the local store, my documents are apparently still “in transit”, and they’re only going from Dartmouth to New Minas, an hour drive. It’s been over two weeks and I haven’t received any clear answer on where the documents are or when I’ll actually be able to pick it up, and at this point I’m likely to miss the publication deadline because staples can’t seem to do the one thing they advertise for. I’m going to demand a refund at this point. Shame on staples. Avoid if you can.

I was shopping for a computer, I purchased on from Staples a few years ago and didn't have any issues then. Now my husband needs one so I thought I would purchase it from Staples. I wanted to ask a few questions before I took 45 minute bus ride there. I tried for 2 days and no one would pick up the phone. Just kept ringing. Needless to say I bought the computer from somewhere else.

I wish I could choose less than 1 star. Staples is HORRIBLE! Customer service is non-existent. I will NEVER recommend Staples to anyone!

Went in looking for an item that said they had 4 in stock at that location. Was helped by one employee who told me she was new but hadn’t seem what I was looking for. She went and got a scanner to confirm stock it also said they were in stock. She went to another team member who told me that head office probably said they were sent and never sent them. I left after 3/4 of an hour of run around. Ordered on line from my car in their parking lot, ordered from same store at 10:55 got a reply at 11:21 to say my order was ready for pick up.