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Startline Motor Finance Reviews 

13,517
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for being swift, efficient, and straightforward, making processes like financing and account management easy. Many highlight the exceptional customer service and professional staff, noting their helpfulness, clear communication, and supportive approach throughout their interactions. However, some customers also noted significant issues with customer service, describing experiences of unresponsiveness, dismissive attitudes, and a lack of support when seeking assistance. These individuals reported being left to pay for unusable or problematic vehicles, with finance issues remaining unresolved and no help provided during their financial struggles.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent and helpful... See more

Staff

Reviewers mention positive feedback about staff, with many customers finding them friendly, professional, and... See more

User experience

Customers had positive experiences with the user experience, often describing the process as simple,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient interactions.... See more

Payment

Users describe ambiguous interactions with payment, with many customers reporting issues such as being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is brilliant, didn’t have to wait on hold for more than 10 seconds each time I spoke to someone new. Spoke to a kind lady named Danielle, she handled my situation brilliantly and ma... See more

Company replied

Rated 5 out of 5 stars

I was so impressed by the company, particularly for how swift they were in processing the financing of my car. Iam now driving and very happy. They are also quite flexible on considering indivi... See more

Company replied

Rated 5 out of 5 stars

I applied online for finance, very quick reply from young gentleman went through straight away no problems at all, very helpful in finding the car we was looking for. Very quick and efficient Thank... See more

Company replied

Rated 5 out of 5 stars

Startline are a fantastic motor finance company. I telephoned to ask how I can register to keep track of my account/payments and the customer support team couldn’t have been more helpful. Very lovely... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Financial Institution
  3. Leasing Service
  4. Non-Bank Financial Service

About Startline Motor Finance

Written by the company

Startline is a leading provider of specialist finance solutions to the UK motor finance market, working with prominent franchised and independent dealers and specialist intermediaries.

We challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet the rapidly changing needs of used car buyers and retailers during the 2020s.

Visit Our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(13,517)

2,083 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The entire process was seamlessly…

The entire process was seamlessly executed. I got my desired car within a week

June 23, 2026
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Reply from Startline Motor Finance

Thank you for your review Oche. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review Monica, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Found really quick ans easy to deal with

Found really quick ans easy to deal with

June 23, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you for the 5* review Gary! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Easy to use quick outcome

Easy to use quick outcome

June 16, 2026
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Reply from Startline Motor Finance

That’s great to hear Marie. We’re pleased we could make it an easy process. Thank you for your review and for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

2nd approval

It was great to have my application approved as in the current economic uncertainty things can be tough so well done starline this will be my 2nd purchase via them

June 16, 2026
Unprompted review
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Reply from Startline Motor Finance

Thanks for your review Devlin, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Definitely good sales expertise

Definitely good sales expertise, and customer service skills, would recommend without a doubt, staff amazing and Stoneacre Cupra Seat Garage Peterborough, makes all the differemce

June 23, 2026
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Reply from Startline Motor Finance

Thank you for the 5* review Sandra! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Service

This customer service is very helpful and lm happy 👍

June 23, 2026
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Reply from Startline Motor Finance

Thanks for your review Hamidur, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Finally approved thanks to Startline

I have good credit, but for some reason when purchasing a car from the show room dealership i was declined. This made things very stressful for me and I didn’t want to give up the car I had my heart set on. When startline approved me and made things so straight forward I signed all documents within two hours and went straight to collect my car! They were amazing! The finance was very reasonable. They made my day!! I would recommend again and again. Thank you Startline!

June 19, 2026
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Reply from Startline Motor Finance

Thank you so much for your kind words Jmaela, that’s fantastic to read. Thanks for choosing Startline. John H @ Startline

Rated 3 out of 5 stars

The dealership sorted everything and I…

The dealership sorted everything and I did not have any direct contact with Starline, which is fine, and make the process easy.

June 15, 2026
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Reply from Startline Motor Finance

Thank you for your review Noami. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

So far so good

So far so good

June 15, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review Sarah, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Very easy and straightforward

Very easy and straightforward from applying to collecting the car.

June 22, 2026
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Reply from Startline Motor Finance

Thank you for your review Hugh. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

There’s no hassle caring staff who take…

There’s no hassle caring staff who take your dreams to their heart and make you happy with the service they provide you with

June 21, 2026
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Reply from Startline Motor Finance

Thanks for your review Richard, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly spoke clear and explained everything that needed to be explained.

June 21, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you for the 5* review Chantelle! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Quick and easy application

June 20, 2026
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Reply from Startline Motor Finance

Thanks for your review and recommendation Samantha. We really appreciate it. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Helpful and informative

Helpful and informative

June 20, 2026
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Reply from Startline Motor Finance

Thanks for your review Mark, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, always available to talk to.
Advice is always on point and very friendly.
Thank you for supporting me with a car loan and then the settlement.

June 24, 2026
Unprompted review
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you so much for your kind words Jon, that’s fantastic to read. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Hassle free excellent service

Hassle free excellent service, friendly efficient staff

June 16, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you for your review Kevin. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Great service

Great service, I will definitely recommend to everyone!

June 19, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review and recommendation. We really appreciate it. Thank you for choosing Startline. John H @ Startline

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