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Startline Motor Finance Reviews 

13,517
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for being swift, efficient, and straightforward, making processes like financing and account management easy. Many highlight the exceptional customer service and professional staff, noting their helpfulness, clear communication, and supportive approach throughout their interactions. However, some customers also noted significant issues with customer service, describing experiences of unresponsiveness, dismissive attitudes, and a lack of support when seeking assistance. These individuals reported being left to pay for unusable or problematic vehicles, with finance issues remaining unresolved and no help provided during their financial struggles.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent and helpful... See more

Staff

Reviewers mention positive feedback about staff, with many customers finding them friendly, professional, and... See more

User experience

Customers had positive experiences with the user experience, often describing the process as simple,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient interactions.... See more

Payment

Users describe ambiguous interactions with payment, with many customers reporting issues such as being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is brilliant, didn’t have to wait on hold for more than 10 seconds each time I spoke to someone new. Spoke to a kind lady named Danielle, she handled my situation brilliantly and ma... See more

Company replied

Rated 5 out of 5 stars

I was so impressed by the company, particularly for how swift they were in processing the financing of my car. Iam now driving and very happy. They are also quite flexible on considering indivi... See more

Company replied

Rated 5 out of 5 stars

I applied online for finance, very quick reply from young gentleman went through straight away no problems at all, very helpful in finding the car we was looking for. Very quick and efficient Thank... See more

Company replied

Rated 5 out of 5 stars

Startline are a fantastic motor finance company. I telephoned to ask how I can register to keep track of my account/payments and the customer support team couldn’t have been more helpful. Very lovely... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Financial Institution
  3. Leasing Service
  4. Non-Bank Financial Service

About Startline Motor Finance

Written by the company

Startline is a leading provider of specialist finance solutions to the UK motor finance market, working with prominent franchised and independent dealers and specialist intermediaries.

We challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet the rapidly changing needs of used car buyers and retailers during the 2020s.

Visit Our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(13,517)

2,083 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good very nice

Very good very nice

June 30, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

The professional and friendly team

The professional and friendly team

June 30, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you for your review. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Brilliant company

Brilliant company

June 29, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review David, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Very quick and easy transaction will…

Very quick and easy transaction will definitely recommend to family and friends.

June 29, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

That’s great to hear Jane. We’re pleased we could make it an easy process. Thank you for your review and for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Car finance

I found the company to be very helpful with all my questions, very polite and competent thank you for all your help.

June 29, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

You’re welcome Audra and we’re glad you’re pleased with the service. Thanks for taking the time to leave us a review and for choosing Startline. John H @ Startline

Rated 4 out of 5 stars

I bought my car I was looking for car…

I bought my car I was looking for car for so long I always want to buy nice car but couldn’t afford it than I applied finance with startline motor finance they accept my now I got that car I wanted to buy it am so happy and thanks to them to help me all the way through this process thank you so much.

June 22, 2026
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Reply from Startline Motor Finance

Thanks for your review Addela, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Great fast service

Great fast service, and a curtesy call a week later to make sure no problems and set up a day for payment that suited me.

June 22, 2026
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Reply from Startline Motor Finance

Thanks for your review Mr Jaffray, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

This company is absolutely amazing the…

This company is absolutely amazing the financed my car for me they've taught me every step of the way what to do if I'm in trouble if I can't afford it and they're just amazing people thank you very much

June 20, 2026
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Reply from Startline Motor Finance

Thank you so much for your kind words Desmond, that’s fantastic to read. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

In uncertain times, here you have the safest and fastest financial option.

Very quick and with just the right amount of paperwork, not complicating people's lives by asking for things that are impossible to obtain and prove, thank Gracias señores🤝🤝

June 29, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

You’re welcome and we’re glad you’re pleased with the service. Thanks for taking the time to leave us a review and for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

It was a pleasant experience because…

It was a pleasant experience because you are professionals and fulfill everyone's wishes.... but a small disadvantage is due to the dealers I worked with because they do not deliver technically safe cars. I hope you improve this in the future.

June 20, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you for your review Dorina. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline

Rated 4 out of 5 stars

Good service and very helpful

Good service and very helpful

July 2, 2026
Unprompted review
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review Donna, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Very helpful all the way through can’t…

Very helpful all the way through can’t fault the process

June 28, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you for your review Andrew. We’re pleased we could assist you in purchasing your new car. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Very helpful and professional would…

Very helpful and professional would highly recommend,friendly and supportive service many thanks

June 21, 2026
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Reply from Startline Motor Finance

Thanks for your review Colin, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

Great customer service

Great customer service, thank you so much

June 21, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

You’re welcome Razvan and we’re glad you’re pleased with the service. Thanks for taking the time to leave us a review and for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

NOT ALL WITH BAD CREDIT ARE FINANCIALLY INCAPACITATED

I was so impressed by the company, particularly for how swift they were in processing the financing of my car. Iam now driving and very happy.

They are also quite flexible on considering individuals with credit score that are not too good. It’s not everyone who has a credit score that is not impressive that is incapacitated to pay back the loan.

I wouldn’t hesitate to recommend a friend to them.

Thumbs up!!

June 26, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thank you for the 5* review Godfrey! We hope you enjoy your new vehicle. Thanks for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

I recommend Startline Motor Finance

I can recommend Startline Motor Finance. I recently secured a refinance deal with them after Lloyds refused to refinance my car, despite my 4-year tenure and consistent payment history. Straightforward and speedy in getting it all set up.

June 26, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review and recommendation Suzie. We really appreciate it. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars
Startline Motor Finance logo

Reply from Startline Motor Finance

Thanks for your review, we’re pleased we could help. Thank you for choosing Startline. John H @ Startline

Rated 5 out of 5 stars

They made the process straight forward…

They made the process straight forward not stressful at all.
Very happy with the service

June 16, 2026
Startline Motor Finance logo

Reply from Startline Motor Finance

That’s great to hear Tracey. We’re pleased we could make it an easy process. Thank you for your review and for choosing Startline. John H @ Startline

Rated 1 out of 5 stars

I would give 0 stars if I could.

I would give 0 stars if I could.

My experience with Startline Motor Finance has been extremely stressful and disappointing. I financed a vehicle through them and the car has now failed its first MOT since I purchased it due to serious faults, including severe corrosion. The vehicle has been off the road since April, leaving me without use of the car while still dealing with finance payments, inspection costs, MOT costs, towing costs, and the stress of trying to resolve the matter.

In my view, the vehicle was faulty and not fit for purpose. The repair costs are expected to run into several thousands of pounds, yet Startline have refused to offer meaningful help or take responsibility.

What makes this worse is that Startline suggested using independent inspectors, but the inspection outcome relied heavily on what I believe was a seriously mistaken mileage position. It was treated as though the vehicle had done around 30,000 miles in one year, which was then used to justify the serious corrosion and faults. I believe this has unfairly affected the outcome, because the car failed its first MOT after I bought it and the level of corrosion suggests there were serious underlying issues.

Despite raising a complaint and providing evidence, including the MOT failure and reports, I feel Startline have been dismissive and have failed to properly consider the fact that this was the first MOT since purchase and that the car has suffered major faults so soon.

I have been left with a car I cannot use, significant financial loss, and no proper support from the finance company. Based on my experience, I would not recommend Startline Motor Finance.

June 30, 2026
Unprompted review
Startline Motor Finance logo

Reply from Startline Motor Finance

Jade, we are sorry to read that you have experienced issues with your vehicle and our Complaints Resolution team have concluded their investigation. If you would like to discuss this in more detail, we are available on 0141 220 2958. John H @ Startline

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