Star Visa Services Ltd Reviews 

273
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent and great service, very friendly, helpful and kind people at STAR VISA SERVICES. So professional, they will always call you back if they can’t answer the phone, they got me the visa I wanted... See more

Rated 5 out of 5 stars

Absolutely brilliant. Travelling to China with 4 teenagers we suddenly found out at the last minute we could not get our visas in Hong Kong as planned due mine and my wife’s profession. Trawled the in... See more

Company replied

Rated 5 out of 5 stars

Annoying that you can’t get a Chinese embassy appointment without an agency but it does give you an appointment for £96 and p&p for£10 (even though stamp is £6.60) plus £151 for Visa and you get your... See more

Rated 4 out of 5 stars

Got my passport in time which is what matters however their website is rather misleading. I had just under 2 weeks to get a new passport so went for the one week renewal service only to discover thi... See more

Company details

  1. Visa and Passport Office

Information provided by various external sources

Visa Star Services site will help you to deal with visa application process more efficiently. You will be able to find out information about different types of visas and documents required for each visa application type.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

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4.8

All reviews

(273)

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Rated 4 out of 5 stars

I chose this firm randomly from Google…

I chose this firm randomly from Google and what a good choice it was , very helpful , friendly and spot on , my visa went so smoothly and on top of that their prices are much better than others , well done and thank you .

November 23, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Hisham,

Thanks for your feedback and thanks for using our services!

Rated 5 out of 5 stars

Brilliant

Brilliant, made the whole complicated visa process simple, saved us lots of valuable time, Great staff, we met Bacho at the embassy and he guided us through the whole process who was brilliant.

November 19, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear William,

Thanks for using our services!

Rated 5 out of 5 stars

Prompt and efficient

Prompt and efficient. Reduced waiting time and were guided through the whole process. Made applying and processing a visa application easy.

November 18, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Fiona,

Thanks for using our services!

Rated 5 out of 5 stars

Great service

Great service; everything done perfectly, securely and fast.

November 13, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Nic,

We appreciate your feedback and thanks for using our services!

Rated 5 out of 5 stars

Very impressed

Very impressed. Good communication throughout and a good price for a 10 year multiple entry China visa. We've used other companies who charge a lot more. We'll use Star Visa Services again.

November 12, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Louise,

Thanks for using our services!

Rated 5 out of 5 stars

Star Visa got me Chinese Business visa…

Star Visa got me Chinese Business visa quickly and professionally. Excellent service, highly recommend. Thanks to everyone at Star Visa

November 11, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Alan,

Thanks for using our services!

Rated 5 out of 5 stars

My Chinese visa was processed in 3…

My Chinese visa was processed in 3 days. All documents were pre checked, the company representative met me at the Visa Center with all the paperwork and helped with my fingerprints. Best service I have encountered from a service company for years. Thank Star Visa

November 11, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Mark,

Thanks for using our services!

Rated 5 out of 5 stars

Excellent service

Excellent service. Knowledgeable and helpful, particularly with Chinese visa to ensure it went through smoothly.
Thank you so much!

November 11, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear girl racer,

Thanks for using our services!

Rated 5 out of 5 stars

I felt I had to do another…

I felt I had to do another recommendation for Star Services. I've used them 3 times now and each time they have been so efficient and reliable.

November 10, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear David,

Thanks for using our services!

Rated 5 out of 5 stars

Great service

Great service, thank for all your help!!

November 6, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Steve,

Thanks for using our services!

Rated 2 out of 5 stars

Stressful Experience - would not recommend

Star Visa Services Ltd neglected to advise us to bring a Birth Certificate for my 17 year old son's Appointment at the Chinese Visa Application Centre in London. The Chinese Visa Application Centre asked us to email a copy of the Certificate to our Agency that same day so that Visa Star Services could submit it to the Centre first thing the next working day in order for our son's Visa to be issued to us along with ours. We live a considerable distance from London and it was a very stressful experience as we were unsure if we would make it back in time and if the Birth Certificate would easily be found. Luckily we did receive the Visa's on time, however the reason you choose to pay an extra £125 on top of the Visa Application Fee of £140 to an Agency is to avoid such problems and complications. Star Visa Services did apologise and offered a £10 refund on the postage, however this was a paltry response and did not equate to the poor service we received. The communication I received from Star Visa Services wasn't great and they also neglected to tell us to bring a spare colour photograph of our passport photo page to hand in with the Application. Luckily I had been forewarned about this by a friend so already had included it in my pack. Overall my impression is that Star Visa Services were just going through the motions and not properly checking each Application.

November 6, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Julia,

Thank you for your review! However, we are disappointed and a bit surprised in receiving such an unfair star rating and negative review.

As checking our files, we can see that all your enquires were promptly dealt with by one of our members of staff on many occasions by either e-mail (6 times) or over the phone twice. All e-mails we responded promptly. Our website clearly asks for under 18 year old applicant to provide their birth certificate. However, the fingerprint appointment confirmation e-mail which was sent to you by our colleague missed mentioning this (due to a human error) and we have apologised for the inconvenience and given you a discount on our service fee.

As for the photograph that was required, and you mentioned that we have failed to inform you of that requirement as well – the exact same email that failed to inform you of a need for the birth certificate clearly asks you to provide an additional colour photograph.

We charge £95.00 for our service and for this we have checked your online application (10 pages long), checked your travel itineraries, checked your passports as well as asked to provide all requirements apart from the birth certificate for your son, which delayed the processing of your son’s visa application by only one day, for which once again please accept our sincere apologies. However, we strongly disagree with your comment that we “were just going through the motions and not properly checking each Application”

More importantly, your visas were delivered on time for your travel needs.

We look forward to helping you again!

Rated 5 out of 5 stars

Have used Star Visa Service Ltd for many years.

Have used Star Visa Service Ltd for many years and for many different visas and I find them to be very helpful and knowledgable about the different regulations needed to obtain visas.
I will continue to use them in the future and would recommend them.

November 6, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Alan,

Thanks for using our services!

Rated 5 out of 5 stars

Star Visa Services - excellent and painless service

I sat with Star Visa Services to fill in the application form, and they made the process of obtaining my Russian Visa as painless as possible. I am very grateful for their service.

November 5, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Andrew,

Thanks for using our services!

Rated 5 out of 5 stars

I've been using Star for over 12 years

I've been using Star for over 12 years. Always great service. I have recommended them to many colleagues. They have never let me down.

November 5, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear David,

Thanks for using our services and recommending us to others!

Rated 5 out of 5 stars

Top-tier service

Top-tier service! Very professional, and these guys know how to get it done expeditiously!

November 5, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Steve,

Thanks for using our services!

Rated 5 out of 5 stars

Chinese Visa Application Service for 4 tourists

Very helpful on line chat whilst filling in visa application form. Met at Chinese Visa Centre and guided through process with courtesy by a knowledgeable employee of the company. Informed that Visa had been granted and paperwork received within 2 days. A very efficient service which I would recommend to family and friends.

October 31, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear Lily,

Thanks for using our services!

Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly; used them twice and will do so again.

October 31, 2019
Unprompted review
Star Visa Services Ltd logo

Reply from Star Visa Services Ltd

Dear John,

Thanks for using our services!

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