Statefarm Reviews 1,121

State Farm is the WORST car insurance company I know. I was in a terrible accident where THEIR insured rear ended me and now State Farm won’t pay for my medical bill I incurred because I got a brain injury. I have an attorney trying to get them to pay but they are dragging this out for almost 2 years so far. 5 years ago my daughter was also hit by a driver who was insured by State Farm and they also dragged it out over 2 years! They make so much money charging their drivers but when it it time to pay out for their drivers accidents they are the WORST TO DEAL WITH! They are CROOKS!!

Awful claims process even if it isn’t your insurance. Good luck if you get into an accident with someone from state farm.

So let me tell you about Alicia at State Farm. First let me tell you what brought me to call. I wanted to cancel the insurance on my vehicle due to it being broken down. That was my MAIN objective. So after talking with her about canceling and getting something different, she not only gave me a better quote than what I have been paying. She was so sweet and helpful with such a positive and warm attitude and soothing voice! AND she saved me from doing something that would have hurt my insurance history. So as I said my main objective was to cancel insurance. So when it came time to cancel I asked if it was possible to do today. And she said yes but then recommended that I DO NOT cancel outright and to wait to just swap over the insurance when I got my new vehicle. As she explained to me that it would affect my insurance history and raise the price of any future policy’s I may have in the future. So when I say GO TO STATE FARM AND ASK FOR ALICIA.. YOU RUN TO STATE FARM AND ASK FIR ALICIA!!! She is truly a godsend and she returned my call with an absolute quickness. Top tier woman. And a top tier company!

Allison really kind and honest helpful to me my name is Angelita Warner I was talking to Allison about my insurance she really helped me a lot all the staff are really helpful and good to me I never had any problems too this company Ryan California he is honest man thank you guys you guys are amazing job

State Farm used to be great. But no longer. Just another insurance company now. Raising premiums and providing less.

Great experience working with State Farm would recommend!!

Me and my bf were in his car and we ran out of gas. We called and they said they would be there in an hour. We waited 3 fricken hours for gas. I kept calling and they wouldn’t update me if when the guy was coming. They made me still pay for the gas after waiting 3 hours! They suck!

Do not rely on State Farm for their “24/7 emergency road side assistance”. You will be stranded and they will not help you.

I went with State Farm about a year ago because I heard they were a good company to use. In the 6 or 7 months that I have used them, they have gone up on my rates twice. The 1st time for around $50 and this last time for over $100. When I asked them why they said I had a claim last year but the only thing I had them do was come air up my tire when I had a flat. That's supposed to be free

I used to be a State Farm customer. Super glad I left. Their rates are astronomical and their service is garbage. Recently had my neighbor crash into my porch. Been trying to deal with State Farm for over a month to get the damage paid for. They keep giving me the runaround and saying he's not answering the phone and they're trying to call him four times. It doesn't take over a week to call a guy on the phone. Do not recommend to anyone. Calling an attorney and getting ready to sue.

This company is going down the drain. If you expect to have a peace of mind, this is not the company to deal with. If you expect simplest and smallest of your claims to be approved, make sure there are no drywalls or ceilings in the house just so that you can see the first drop of leak. Slab leaks are not covered so your piping has to be like a third world country so piping is outside and visible. It will also be necessary to keep a lawyer on your payroll as you are expected to understand what their policy docs say.

I needed help filing my claim. Joe, from Marianne Curry Kihei office, was so nice and very helpful. I don't know
how this claim process is going, but Joe was a lifesaver getting my claim started.

State Farm's client is at fault in an auto car accident and destroy my car. Claim was filed on the date of accident. But no one ever contacted me for the status of the car. I was only told by my own insurance co that it is a total loss and State Farm will take care of it. It has been 12 days and they have the car but no one from property damage department has ever contacted me. I was told by their Injury department that the property loss claim person is out for 2-3 weeks. Yet no one covers for her. In the meantime, my rental car period is running out. I cannot get another car until I get the payment from State Farm.

Probably the worst insurance company out there. They are not insuring your stuff. Its that simple. They do not insure your stuff. They say they do, but they do not. Never trust anything you own with state farm, seriously, they will screw you over

Been with StateFarm for only 3 months and already the rate was increased by $90/month. No tickets or accidents. Should have read the reviews before signing with them. Customer service was terrible and they couldn't explain why the increase and even cared that I wanted to cancel.

I have been with State Farm for 3 years. I have 3 cars, a house and a balloon policy. We were recently told that SF is canceling our Auto insurance due to a recent claim on one of my vehicles. Had I known that claims to have 2 windows replaced from rocks coming off other vehicles, I would have paid the roughly $1000 out of pocket to fix my car. However, I would not have guessed that window replacement would have factored into their decision. Lessoned learned, if repairs are minor, just fix it. I will be moving all of my policies to another company and based on this ( and my appeal was denied) I would never recommend this company to anyone.

I had a car accident back in October 2025 and it was clearly not my fault and that’s what the police report said and you can see that through the pictures too. I have State Farm as insurance State Farm went with the process, and of course the other company said that I was in fault, even though I was not State Farm did nothing the claim went through subrogation….and after that, State Farm refused to reopen the claim and when I asked why they didn’t even call me to ask before closing the claim they said they don’t know. I have been through this since 2025 and I have full coverage and that’s not the first time I go through this with State Farm I had another accident a few years ago and it was also clearly not my fault and State Farm did the same thing. I DO NOT RECOMMEND STATE FARM they like to go the easy way.

This office, right here, except for Manuel, was a very bad experience for my daughter and me. I would not recommend a fly to get air insurance from State Farm.
Street Address: State Farm.
10815 Reisterstown Road
Owings Mills, MD 21117-2703

I overpaid for insurance, I have emails with my name spelled wrong, the insurance I have there is supposed to be for my daughter and the people have been terrible to work with. Credits were not applied to her account. We suffer for their error. The underwriting department is not backdating payments and is not calculating accurate amounts correctly. Ugh. Also, I drove there with my daughter and her insurance is still not right. I am looking for a lawyer. There should be an investigation. The worst mistake I made was for my daughter who is a college student with a 3.5 GPA.

Trying to get agent to process termination is a joke. I called their customer service number and was told that was between agent and customer and they could not help. Useless!

Worst company ever!!! Someone backs into your car and leaves the scene to go call State farm which was her insurance also and when I call the claim in the guy goes welp she beat u to the punch! I call the cops and she left. I tried to explain the agent and she wanted to hear nothing about is saying it's on me! No impathy at all! Rude and wouldn't listen to nothing I have to say! Soon as my car is fixed I'm done!!! I DONT RECOMMEND STATE FARM TO A ALIEN!