Staveley Head Reviews 

489
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally polite, helpful, and thorough when explaining various insurance policies. People note that friendly representatives listen carefully and make annual renewal processes completely smooth and straightforward. Consumers also highlight receiving wonderful advice and securing very reasonable prices on their vehicle coverage. Reviewers feel extremely comfortable and relaxed throughout the interaction, appreciating the highly professional and considerate manner of the team. Many loyal customers express total confidence in continuing their policies for future years due to this consistent quality. Clients find the clear explanations refreshing compared to interactions with other similar providers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing representatives as polite, efficient, and... See more

Customer service

Customers report positive experiences with customer service, praising staff for being polite, efficient, and... See more

Service

Clients share positive opinions on service, highlighting efficient assistance and professional support over... See more

Price

Users describe positive interactions with price, highlighting that renewal quotes are very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Renewed my camper insurance today Amber was very good at her job and made my renewal very easy ,after comparing a few other companys i had no need to move as staveleyhead were very competitive on... See more

Rated 5 out of 5 stars

I could not get my proof of no claims discount from my previous insurer. I requested some help from staveley head and the very nice lady got it sorted out for me in no time at all. So thank you stave... See more

Rated 5 out of 5 stars

I have just renewed my Camper van insurance with Stavely Head who were very competitive with their quote. I spoke to Connor in their customer service team to deal with this and was treated with the u... See more

Rated 5 out of 5 stars

After receiving reminder for new insurance there was some confusion over policy. I spoke with Adrian Hodgkins and he kindly phoned me back to explain the problem. My quotes were acceptable and Adrian... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Staveley Head is a leading provider of commercial and personal insurance products, specialising in hgv, van, courier, motor trade and motorhome insurance.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(489)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking, they get you to jump through hoops for proof of address and ncb etc etc then reject it. Then when you try and cancel the policy because you’ve had enough they want £75 admin fee for a policy that hasn’t even started yet

July 17, 2024
Unprompted review
Staveley Head logo

Reply from Staveley Head

Good Morning,
Thank you for the feedback, I’m sorry to hear you’re dissatisfied.
If you can provide some further details (such as your post code and policy number) in an email to info@staveleyhead.co.uk we’ll arrange for somebody to look into this matter for you. It is detailed in our terms of business that any policies that are cancelled before the inception date, we retain our admin fee charged at the start of the policy, the terms of business is made available to you prior to the point of purchase. Kind Regards

Rated 1 out of 5 stars

Received renewal notice for Campervan…

Received renewal notice for Campervan today.. 40% increase on last year £389 to £981.
Stuck with them after a painful experience setting up the policy last year, demanding endless documents, arguing over no claims, additional charges to keep the policy live. And almost £40 to alter a private reg which is the press of a button for most insurers but not this company.
Avoid and pay a bit more elsewhere.

Appreciate the reply but trying to justify your are still correct when all the other reviewer say the same or have had poor experience isn’t going to change the customers perception.

July 15, 2024
Unprompted review
Staveley Head logo

Reply from Staveley Head

Good Morning, thank you for your feedback. As a broker we shop a panel of insurers to find you the best rate available to us, with our panel. I am sorry we were not competitive this year.

In regard to the mid term adjustment fee, this is detailed in our terms of business which can be accessed at the inception of the policy and also online prior to purchase. We allow a 2 week cooling off period to review the terms of business.

If you wish to discuss this further please email info@staveleyhead.co.uk with your customer reference number and I would be happy to contact you.

Kind Regards

Rated 5 out of 5 stars

Renewed Motorhome insurance today

Renewed Motorhome insurance today and the whole process was made very easy by the Staveley Head rep, Harvie, Nothing was a problem and he gave great info on my policy renewal. His whole attitude was what you would expect from a top company rep.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

good cover good price

Everything as had a price hike to do with insurance. staveley head was really help full in getting me the right cover for the right price.
a big 10 out of 10 for Amber
already recommended

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I have been with Staveley head for 3…

I have been with Staveley head for 3 years now and I just renewed for a 4th.Thank you Amber Taylor,you was very professional and a real pleasure to talk to .She worked very hard to save me money and got me an amazing deal.well done Amber.see you next year.

June 26, 2024
Unprompted review

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