Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more
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Review summary
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Reviews shaping this summary
We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
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Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
545K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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How this company uses Trustpilot
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Very helpful and able to speak to you…
Very helpful and able to speak to you on the phone
August 17, 2026
Great customer care
August 11, 2026
Good service as before.
Efficient questioning, willing to repeat q-s when hard of hearing.
August 17, 2026
This company is great
August 10, 2026
Easy to follow website,
August 4, 2026
Ease of use very good website
August 15, 2026
Easy to talk through my medical history…
Easy to talk through my medical history and get a prompt and satisfactory quote
August 10, 2026
It covered everything I needed good…
It covered everything I needed good value especially as I am almost 80 years old. I am a previous customer and would always choose Staysure
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I don’t know what to review regarding a…
I don’t know what to review regarding a quote for insurance
January 4, 2026
Reply from Staysure Travel Insurance
Dear Denise,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Staysure.
Staysure uses Trustpilot to gather feedback from all customers who have purchased/used our service/product to help other customers gain a better understanding of our business before they maybe choose to purchase. We ask for feedback across many stages of the customer journey from purchasing a policy to making a claim. This helps us learn about our service and make improvements based on our customers feedback.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
As always a reliable and steadfast Company
As always a reliable and steadfast Travel Insurance Company - that have used for many years.
August 5, 2026
Very helpful and pleasant staff
Very helpful and pleasant staff. I have numerous medical issues but they were able do insure us.
August 12, 2026
very efficient
August 17, 2026
Great service easy form to fill out
Great service easy form to fill out
Competitive prices
August 10, 2026
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