Not been abroad for 8 years and things have changed. I've had a detached retina and been diagnosed with ADHD in this time and duly hesitant that these things could be a red rag to bull for companies t... See more
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Review summary
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Reviews shaping this summary
We like the website - it's easy to navigate and logical and takes you back to the main pages after entering other information. We bought comprehensive coz it's vewry good cover and good value for mone... See more
I've used staysure insurance for travel last few trips, website so easy and straightforward to use, and staff are very helpful if they call you regarding a policy you looked at. I'll truly recommend t... See more
I phoned up customer services yesterday morning after having to declare a few medical parts to my family insurance. The man I spoke to was so helpful and guided me through the whole process. Patient w... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
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Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
545K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent advisor
Excellent advisor, professional and polite, precise with questions, make sure you give accurate medical history
August 18, 2026
Unprompted review
I prefer a helpful phone chat to filling in a form online.
It was very useful to speak about the cover that I need and especially helpful to discuss what to include in the medical section. I prefer a phonecall with a sympathetic member of staff to filling in a form online.
Not all companies will insure the over eighties.
August 17, 2026
Easy process
August 17, 2026
So easy to arrange especially for…
So easy to arrange especially for people of my age . I wouldn’t go anywhere else when tta
August 17, 2026
Web site easy to navigate and straight…
Web site easy to navigate and straight forward.
August 17, 2026
I love staysure friendly staff been…
I love staysure friendly staff been using use for years never had any problems very affordable recommended to my family and friends 🧡
August 17, 2026
Straightforward and unconfusing
Unlike other providers your questions re existing health conditions were straightforward and not confusing giving me the confidence that i am now covered for what i want to be covered for.
August 10, 2026
I was able to complete my order for…
I was able to complete my order for insurance for my cruise holiday very easily, and got the cover I needed. The website was very easy to navigate
August 17, 2026
Safety and Peace of Mind and live life!!
As you get older things can wear out or drop off lol. Decided to phone up for a quote, it took a wee while but our advisor was so helpful and allowed us time. We used the discount code which was advertised and got our price. After some discussion and a further review we arrived at a price we were much more happier with. As you get older you still want to travel and enjoy life, but you want the safety and peace of mind of a reputable insurance company who will look after you if things go wrong.
August 17, 2026
A couple of small claims no problem…
A couple of small claims no problem must be the best.
March 13, 2026
Very patient
August 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
not ha e mail paperwork so please look…
not ha e mail paperwork so please look into asap as away this weekend. John
August 17, 2026
Reply from Staysure Travel Insurance
Thank you for taking the time to leave a review. We take all feedback seriously and appreciate your input. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.
Reply from Staysure Travel Insurance
Dear Customer,
Thank you for your review, I am sorry you are unhappy with us. I have had a look at your online account and can see that there are 3 policies in there.
When signing in, if it is asking you for your full name, please don't use the shortened version of your first name as there was an account previously with this and that account doesn't have any policies.
I will also email the 2 active policies to you and have sent a new my staysure link.
Thank you for using Staysure and enjoy your holidays.
Kind regards
Yvonne
Renewal of policy easy as is making…
Renewal of policy easy as is making amendments to policy. Helpful staff when contacting by phone.
August 17, 2026
Final person was understanding and liso…
Final person was understanding and liso the rest were pushy sales persons who hound you ..drove me away
August 10, 2026
What a great painless online…
what a great painless online experience…..the website is Extremley easy to use and I got an Amazing deal on my cover…..well worth taking a look !
August 10, 2026
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