I own Arctic 9 and 600 and 650 rival mice. Devices itself as decent enough, but all have one or another irritating small issues: headset tends to spontaneously turn off once or twice in a week, mice c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
By earbuds were faulty after a couple months of infrequent use. I reached out to customer service and eventually was told that your policy is to push the responsibility back to the retailer if the pro... See more
Company replied
It was great for classical technical support process that's why I gave avarage point. But the rest of the other part is more difficult to handle it for the the succesfull finished. Most of the Compan... See more
Company replied
I reached support couse I had and still have problem with my Gamebuds. Left bud makes cracking sound when ANC is on and Sidetone dosent work on low, medium settings. We figure it out that's software p... See more
Company replied
Company details
Written by the company
SteelSeries is a global leader in premium gaming gear, designing award‑winning headsets, keyboards, mice, mousepads, and accessories for PC and console players. Since 2001, we’ve partnered with esports pros and passionate gamers to create innovative, durable products that deliver competitive performance and a better gaming experience.
SteelSeries
Written by the company
- We Are Gaming
- SteelSeries has fueled the gaming industry by creating innovative new products, designed specifically for esports and passionate gamers everywhere.
- Relentless Innovation
- Here at SteelSeries, we are obsessed with “firsts”. Dating back to 2001, our company was formed to meet the surface needs of hardcore gamers by introducing the first glass mousepad, the Icemat. Since that original innovation, we created the first mechanical gaming keyboard, the first suspended headband for gaming headsets, the first World of Warcraft mouse and endless other innovations. SteelSeries is dedicated to building products that push professional gaming further than anyone dreamed. Those innovations make gaming more competitive and more fun for gamers everywhere.
- We are Esports
- Since 2001, SteelSeries has been a driving force of esports and professional gaming. From sponsoring the first pro players, to creating products specifically for pro teams, to turning exceptional gamers into global superstars, SteelSeries has been focused on growing the industry and helping gamers everywhere. Our pro team relationships are more than sponsorships, they are partnerships. We work closely with the world’s best gamers to fine-tune our products and to ensure everything we create meets the needs of gamers at every level. Whether it’s Evil Geniuses winning $6.6 million at The International 5 using all SteelSeries gear, or giving you the tools to step up your own game, esports is at the heart of everything we do.
Contact info
656 W Randolph St, Suite 2E, 60661, Chicago, United States
- letusknow@steelseries.gg
- www.steelseries.com
3.3
Average
20K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and product
Cannot fault steel series and their customer service team, had issues with a headset ( 9x) id owned for 2years and their customer support was amazing. The guy there Howard suggested many different ways to get them backup and running over a few days and although at one point I thought we were on to a winner they just wouldn’t come back on. Howard and Alisse both were amazing and sent me out a brand new replacement Arctis 7x pair, which are fantastic and a real upgrade to the last pair. The new headset arrived within 2days also! Now happy again all thanks to the support from the Steel series team thank you!
March 7, 2026
Reply from SteelSeries
Thanks so much for sharing your experience that got to your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Reply from SteelSeries
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Reply from SteelSeries
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run.
#GLHF
Reply from SteelSeries
Knowing that everything went smoothly is enough for us! Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
Smooth experience!
March 4, 2026
Reply from SteelSeries
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
Fantastic customer services .
Fantastic customer services .. nothing was to much trouble and after sales is second to non
January 28, 2026
Reply from SteelSeries
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!
I ordered the arena speakers and…
I ordered the arena speakers and received a mousepad instead. I emailed shortly after it was received and never got any real help.
January 20, 2026
Reply from SteelSeries
Hello - Thank you for taking the time to write your review. We appreciate all customer feedback. We are very disappointed to read about how difficult your experience was while trying to purchase Arena speakers. We suggest continuing connecting with our support squad. If you require additional assistance with your SteelSeries devices, please do not hesitate to contact us via feedback email (letusknow@steelseries.gg) We are here to help!
Fantastic products and exceptional customer service
I had a problem with an order I place incorrectly. The customer service was exceptionally great. I got helped immediately, solving my problem . I own two sets of SteelSeries Headphones they are fantastic. The customer service is as great as the product. Would never look anywhere else if I buy headphones again. Would highly recommend them to everybody for the product and the customer service
January 22, 2026
Reply from SteelSeries
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you and that got sorted out! If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
Excellent Follow Up. Issue Fixed.
I had a minor issue with sonar not playing audio when I switched devices. Something for which I had a workaround anyway, which I shared with SteelSeries support, but they consistently reached out with next step options for diagnosing and fixing the issue. Ended up being some corrupted system files on my machine, which they were kind enough to direct me to a tool to repair those files. 5/5 experience.
February 10, 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your our support squad. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Overall
Overall, really good products and really good customer support.
Whenever i have an issue, it gets resolved fairly quickly.
June 12, 2025
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF
Parts unavailable
I was looking for a cable for my arctis 5 headset and was told they were discontinued and to use a 3rd party. This was unacceptable as 3rd party cables dont work and had been tried. And its not like Steelseries makes a new version of the headset I use because it was just not in their thoughts for certain users who need it.
December 29, 2025
Reply from SteelSeries
Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email (letusknow@steelseries.gg). Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.
Usable, but not much more
I own Arctic 9 and 600 and 650 rival mice. Devices itself as decent enough, but all have one or another irritating small issues: headset tends to spontaneously turn off once or twice in a week, mice cables or connectos seems flaky and I have to keep them in way that prevents them from bending to the left near connection. Overall no devices work on linux but there's no way to customize config profiles, as it seems open source tools are not getting any support.
March 16, 2026
Reply from SteelSeries
Thank you so much for taking the time to leave this review and feedback. We do our best to deliver a solid experience for all our community. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
PROMPT RESPOSNE, GOOD SERVICE
My game buds stopped working and after a few emails and picture , they sent me a new set. Great service and they stand behind their products.
March 1, 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Good experience claiming the warranty…
Good experience claiming the warranty from the support team. I had a problem with the dongle which stopped working and the support team helped to replace the item under warranty.
January 17, 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running!
Headset software updates?
Tried to send my headset in for repair. I was told im out of luck because i was no longer under warranty. I was given troubleshoot ideas that involved using a computer software update which i dont have access too. That was that. I didnt know i needed software updates when using your headset! I guess thats on me. Although it was nice to get a response within 24 hours i must say.
March 17, 2026
Reply from SteelSeries
Hello - We are happy to learn that you were satisfied with the support service that our team provided in terms of speed, but sorry to see we could not resolve the issue through trouble shooting. We apologize for any inconvenience and hope that you will consider SteelSeries products again in the future. Thank you for posting your review.
Great customer support
January 1, 2026
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF
While we did eventually get my…
While we did eventually get my situation taken care of it took nearly 2 months and THREE agents. By the time I got to the THIRD agent I was incredibly frustrated because the second one tried to end the ticket without any sort of resolution. It got us off on the wrong foot. After about 2.5 weeks we finally found a common ground and were able to address my situation properly. We then got an RMA started and completed without me having to spend money to ship the old headset back (we destroyed it at home) and because my headset is no longer carried I was upgraded to a newer model. Once that was received my agent, JayR, was patient and helped me work the kinks out giving me time to test things out before we finally closed my ticket. I do not like that it took so long to get a resolution but that being said I am happy with the outcome. The time it took, and the fact that I had to deal with 2 people who were completely unhelpful to start with is the sole reasoning for giving 3 stars.
January 22, 2026
Reply from SteelSeries
Hello - Thank you for taking the time to write your review. We appreciate the feedback, and regret it took more than once to receive the proper experience. We will pass your feedback along to the appropriate team. If the future we recommend that you continue working with our Product Support Team as they will provide you with the best assistance. If you have additional concerns, please be sure to relay them to our feedback email (letusknow@steelseries.gg) We are here for you and always happy to help.
Quick and easy help
Quick and easy help, from reaching out to solution. Been a customer for a decade and had two issues over the years. Both have been resolved without any issues. Best in class support 🙌
February 3, 2026
Reply from SteelSeries
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Reply from SteelSeries
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know!
Best client support ever.
Great job isnt enough, i wish other brand/company to have this level of support for their clients/customers the trust and loyalty is something u wont find in every place.I recommand SteelSeries mice, keyboard, headphones... to everybody.
February 27, 2026
Reply from SteelSeries
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.