Stellantis &You UK - Abarth Romford Reviews 

Great experience start to finish from shazaib and Michael at the end for handover.

Excellent sales service from beginning to end. Ian Gadbury has been a star and this comes from someone who has had the worst experience with a previous dealership. He has restored my faith in sales people. THANKYOU IAN

Had my abarth serviced here today thank you so much for a brilliant service and Demmi on reception was absolutely lovely thank you

I went to take my car for its service at the Stellantis & You Romford Essex branch recently. This was a new location for me as my branch in Chelmsford had closed down. There is always the thought of whether you would receive the same level of excellence going somewhere new and I was pleased to find there was. One of the Admin staff members, Kira, was my nominated contact in regard to my service. She called me the day before to confirm my attendance. On the day of the service, Kira could not have been more efficient taking the lead on this car service. She fully explained to me what the service comprised of and was very prompt in calling me when my car was ready. Kira’s customer service was excellent, engaging, open and a friendly approach in answering any questions I had. The service was brilliant with my car also being cleaned inside and out and a nice little finishing touch. Overall, it was a great experience.

I normally use this company every year for both my service and MOT. I booked an appointment for Saturday 30th May, which was the only weekend slot available. As I’m self-employed, taking time off work means losing money.

I booked the slot a couple of days ago, only to then receive a text saying my appointment had been moved to Monday 1st June. This is now the second time this has happened. Last year, they kindly helped by waiving the £20 fee and collecting my car on a weekday.

What I don’t understand is why these dates are shown as available online if they’re clearly already booked or unavailable. I phoned to ask why this had happened again, and while they offered the same solution as last year, they still wanted me to keep the 1st June appointment. I asked why they couldn’t move it to an earlier date, but I didn’t really get a satisfactory response.

Unfortunately, I’m now having to go elsewhere, which is a shame because the staff at the Romford branch are great. Hopefully Toomey Motor Group can fit me in instead.

I sincerely appreciated the support I received from Kieran at customer service yesterday And I wanted to say thank you very much This is because of my experience from citreon custoner service which has proved very disappointing at times when I felt helpless and did not know where to turn to get help. It's very encouraging to know that people like Kieran work in customer service

I went here with the idea to purchase a car and that is exactly what happened thanks to the help of Charlie morgan at the romford dealership, he made it very easy for me to find the right car that suits my needs. Thanks to charlie this was a very smooth and helpful process. I highly recommend charlie.

The overall poor service and planning.
Car went in for a routine maintenance service and brake fluid change.
Took too long to book in about 45 min for what feels like should have been max 10 min.

Got called to say a gator was split and required replacement. Fine gave an immediate go ahead was told the part was in stock and would be fitted and mot done that day. Called late to say I would not get it same day. I explained that was now a problem but I needed to collect in the morning.
Rang at 8:00 and repeated that the car was required in the morning only to be told it would be ready at 2pm. I explained that was not a possibility as I had to be at work then and the operative was trying to give me the brush off with oh parts and time etc but made it clear that I had been told the parts were there already and suggested that I come pay and they could deliver later. Bearing in mind this dealership never have a loaner despite me paying a plan that offers one and could not deliver and could not take payment prior to completion. We aggreed I would collect at 12:00 and again I was left in the waiting area out of sight out of mind and when I went to the desk my assistant had gone to lunch. That’s fine we all have to eat but why do I have to chase service. The car was not washed even though it was scheduled and the bill stated it was done but ultimately I’m just happy to gave the car back and it seems to work fine.

Mihail really came through for me with my car. He was professional and kept me updated throughout the whole process. I’m very happy with my purchase and would recommend. Thanks.

Adam was a pleasure to deal with

Smooth and fast transaction, big thanks to Adam for such fantastic service.

Adam was very helpful and answered all our questions.

Purchased Peugeot 208. Overall, a great experience. Sales advisor Adam was very helpful and informative throughout the purchase of car.

Kellie took the time to contact me which saved me an unnecessary trip to the showroom which was super helpful. Great service.

I just purchased a Peugoet 3008 from Mr Adam, he was very professional in his approach and extremely knowledgeable with the vehicle.
He was attentive to my needs and sympathetic towards my financial situation.
I would highly recommend Mr Adam to any client looking to purchase a Peugoet to Adam, I would be recommending friends and family.
Many Thanks

Another great experience with a super professional outfit!

Impossible to speak to anyone, parts number does not connect, insist on placing you into a central service booking facility where they then advise that you need to speak to the Romford branch (the one I called) as they are the only ones who can help. I call sales at Romford as a last resort to actually get a Romford based human and Charlie in used car sales dismisses the communications issues and tells me I am wrong and transfers me back to central booking which immediately then cuts off. Great work in alienating a new Abarth owner! I have tried 3 times this week and even used their contact us form.... I only want the price for a new key.......

🌟🌟🌟🌟🌟 Amazing Experience with Dipesh Nakum!

Buying my new car with Dipesh Nakum was smooth, stress-free, and honestly the best car-buying experience I’ve had. He was friendly, professional, and really took the time to make sure I got exactly what I needed—no pressure, just great service. I’m thrilled with my new car and highly recommend Dipesh to anyone looking for a vehicle. Thanks again!

I felt looked after and in safe hands at all times.
Highly recommend.

Fantastic service used EV Van sales