Stellantis &You UK - Alfa Romeo Bristol Cribbs Reviews 

I have sent 2 emails and a form to service on my experience on 1st June 2026 for my 36000 mile service on Alfa Giulia. No one has the courtesy to reply.
Requested a courtesy car,not electric as I had to drive back to Tiverton from Bristol. Told would be electric fully charged.On arrival at service courtesy car not charged. Then had Jeep manual.Happy.Asked for brake pads to be checked.Told full health check would be done with video.On collecting car service book not stamped. Oil level 2 divisions down.No video has been forthcoming and not told on collection that red flag on brake pads.Spoke to service advisor when home and and told to check dip stick for oil level.Told her there is no dip stick,she said all cars have dip sticks.No.
Had a message from Martin who wanted to know mileage at service for warranty as it was recorded at zero.Phoned multiple times and everytime no one answered and was cut off.
Bought my Giulia at Exeter Alfa who lost Franchise. They were top notch, not so at Stellantis Bristol.

I have never dealt with a main dealer quite like this. 95% of the time no-one picks up the phone. On the 5% of times that they do, someone promises to get someone else to call me back. This never happens!

It has so far taken seven months for them to try and submit a warranty claim on my behalf. Endless promises and excuses and no action. Each time I have had to make a one-hour round trip to the dealer to obtain these empty promises in person (as no-one answers the phone).

Also serviced my car and didn't change the spark plugs at the point clearly specified in the Alfa Romeo service documentation. The plugs failed couple of months later. I had to replace them at my own expense.

Their excuse - "we sold you the wrong service plan and then serviced it according to that, not the manufacturer's specification!" This is supposedly a main dealer!!! No offer to put things right.

Absolute shambles of a service department with absolutely zero interest in customer care.

Can’t fault this company whatsoever.Excellent experience.I bought a new Alfa Romeo and after I signed all the paperwork they had an unveiling of the car and it made me feel very special.Top salesman is Nicolo.Will definitely buy from these guys again❤️🚗💨

Great customer service at Stellantis Alpha Romeo/Abarth in Bristol. Nicolo Cugliandolo was extremely helpful. I will definitely visit again for my next purchase.

Great sevice at cribbs causeway Bristol.
Robbie was so helpful and professional, thank you for your help, we are very happy with the car. Highly recommend

One of the best new car sales experiences I have received in over 30 yrs of buying new cars.

This was mainly due to the salesman Harry at Bristol Cribbs causeway Alfa Romeo.

Clear concise information provided when required.

One area of improvement required from my experience. Logistic company delivering the car to the dealership could improve their communication, this improvement would have made this a 5 star review. But I cannot fault the dealership at all, Well done and thank you.

Bought a car from Nicolo who was very knowledgeable and answered every questions without ever looking it up!
Very professional-the whole experience was great fun.

Poor service doesn't even describe it
So the issue started with the car becoming in a mode called FORM, this stands for fuel oil refresh mode .
This is a protective system designed to safeguard the engine. In our case, the vehicle had become stuck in this mode. To exit Fuel Oil Refresh Mode, the car must reach an operating temperature of approximately 92°C.This will reset this mode. I found all of this information out myself due the service department having absolutely no clue! To resolve the issue, I carried out an oil and filter change , then using my autel diagnostic machine ( with the security gate way pass) I was then able to re set the fault which then enabled the car to be in normal operating mode
It is extremely concerning that an authorised Alfa Romeo main dealer did not identify this issue, nor suggest something as straightforward as an oil and filter change combined with a system reset. This indicates, in my view, a significant lack of understanding of the vehicle’s systems, particularly given that this ultimately proved to be a relatively simple fix.
Furthermore, following the vehicle’s visit to Bristol, a new fault has appeared: “Quiet Vehicle Pedestrian Mode (QVPM) message missing.” This relates to the external speaker system that alerts pedestrians when the vehicle is manoeuvring at low speeds (for example, when reversing or moving forward in first gear). This fault was not present prior to the vehicle’s visit and will now require rectification,

My experience and advice provided by Nicolo at Cribbs, Bristol was pleasing as Nicola was attentive and professional with his responses. We did not purchase a vehicle, however it is something that we may pursue in the future, regards Tony Lingwood

Only called in for a browse. but was very impressed by the Junior. Even more impressed by the level of service I received throughout the process of buying one. Nicolo was extremely professional and so helpful, answering all my questions and coping calmy (& with a sense of humour)with the changes in the process. I'd like to thank him (and latterly Harry) for making it such a pleasure. Had the car this week and it hasn't disappointed. Would recommend without question!

The Sales Executive was truly quite excellent, extremely helpful and knowledgeable about the product and although there was absolutely no pressure put on us to buy a car as I had made it clear that we were just looking at small SUVs in general we were so impressed with the whole experience that we actually decided to buy a car there and then.

I recently visited Stellantis &You UK and had the pleasure of being looked after by Alvar Lloyd. From start to finish, Alvar delivered an exceptional customer experience. He was friendly, knowledgeable, and genuinely focused on helping me find the right option rather than pushing for a quick sale.
Alvar took the time to explain everything clearly, answered every question with patience, and made the entire process smooth and stress-free. His professionalism and attention to detail really stood out. It’s rare to find someone who combines expertise with such a personable and approachable manner.
If you’re considering a new car or need support with your current one, I highly recommend speaking to Alvar. He’s a credit to Stellantis &You UK and made my experience truly first-class

Couldn’t have been any friendlier or helpful!

Tried to order part (hub axle nut) from Stellantis dealership in Bristol for 2009;Chrysler. Went to collect the part and discovered dealership was not at location on website. Found correct location for the dealership to be told that parts are picked up from a different location - again no information making this clear on website or mentioned when I spoke to them on the phone. When collected part and got it home it was not the right part. Took the part back to the place where I collected it from. They took the part back and told me that the person who dealt with refunds was on holiday but she would ring me when she was back. She did actually ring which surprised me given levels of communication so far. She informed me that she couldn’t refund me (~£65), I suggested I did not think that was legal because they had supplied the incorrect part so she informed me she would speak to a manager and ring me back….she didn’t. I am writing off the money because I want nothing more to do with Stellantis, they seem to operate in a very “unusual”way and I note in the news that the Stellantis Company appears to be in significant financial difficulties.

I want to call out Nicolo at the Bristol Stellantis showroom for going over and above to help me find the exact model of Alfa I was looking for. His guidance, patience, and follow up aftercare have been fantastic. Thank you so much

I ordered a paint touch-up here and had to go to
Avonmouth to collect it.
It took me an hour from Bath and when I got there
they could not find it !
I waited 30 minutes whilst they looked but to no avail !
and it cost me £12 in petrol.
Dreadful.
Hello Mr Marechal,
Thanks for your response.
The touch up paint has been found at Avonmouth and is being sent to Saltford Motor Services from where I
will collect it on Monday ( much closer to me than
Avonmouth )
However, I am still out of pocket and ask that Stellantis
reimburse my costs.
Regards
Tim Heiden

Last Friday (14th) I visited Bristol to possibly signing a motorbility deal for a Jeep Avenger. I ordered my Jeep following superb service from Luke Howard. He is a credit to your team.

Thanks

David

Had a great experience at Stellantis & You Bristol getting and issue on my Giulia Quadrifoglio sorted. There was a difficult to diagnose clicking noise from the rear of the car and while the booking process wasn’t the smoothest (new dealership teething issues, I guess), the team absolutely delivered once I got there.

Alex, the chief tech, came out for a drive with me, took the issue seriously, and clearly knows his stuff (others had suggested it might be the brakes, but he quickly ruled that out). Nicolo got me sorted with a hire car (a Stelvio—nice touch!), and Martin and Ryan in the service team were great to deal with.

They even replaced my rear lights, which had developed some condensation and algae, without me needing to argue the point—they just agreed it wasn’t right and fixed it.

Overall, I left feeling well looked after and have no hesitation in going back for my next service. 🙂👍

Having been given no help at all at Alfa Romeo in swindon Nicolo Cugliandolo in Bristol changed my mind about the brand.
He was very helpful and gave me test drives in several models and answered all my questions to help me make my mind up.
I can not speak highly enough about Nicolo Cugliandolo who knows everything about Alfa and I will continue to deal with him through out the life of the car I am buying.

Excellent support from Nicolo Cugliandolo at Stellantis&You Alfa Romeo Cribbs Causeway with something that wasn’t your direct responsibility but related to the Alfa brand. Thank you again for your attention to detail and friendly nature! Harry.