Stellantis &You UK - Citroen Birmingham North Reviews 

Brilliant customer service from Tony woods
Thank you
Also a lady in services didn’t catch her name sorry

Just had my Motability car mot here a few days ago . Notified and appointment made for car to be collected . Gentleman arrived within advised times and told me time it would be returned . He has collected my car 3 times previously . Lovely man . Had a call later in the day from services to tell me all was done and explained any problems . Could also check online . Car returned to me all nice and clean . Very happy and would recommend . June Wild

My partner had his van serviced here. Some not so very helpful staff. However Kelly at the front desk was amazing. Real customer service, going above and beyond to sort out a cash payment and save the day. She was excellent. Thank you Kelly :)

Further to my previous review, my son's car is still at Stellantis Peugeot Garage in Erdington with no update or resolution after 4+ weeks. Engine light issue and power loss problem still unresolved, despite numerous calls.

No courtesy car provided, no alternative transport arranged. My son's struggling with transport to a demanding job with variable shifts. Lack of communication and empathy continues.

This is poor service from a dealership selling a car with these issues. Unacceptable to leave a customer without a vehicle for this long with no resolution. Urging you to review this case and customer service processes.

I will continue to send regular review updates until this issue is resolved.

Will not be recommending Peugeot or Stellantis due to this experience.

The sales person was very helpful, polite and knowledgeable.

Gazinder the sales person was very helpful & polite

Very happy with gazinder excellent experience

Our appt. with Peugeot, was with Gazinder who was extremely helpful and friendly. He explained fully the information we required and ensured that we were offered the best detail available. Would definitely recommend him to other potential customers Many thanks

Everything was explained well by Gazinder. He was very welcoming and helpful.

Daughters and I test drove the Leapmotor C10 today with Gazinder.
He has such a calm demeanor.
The test drive was amazing. The car and Gazinder made such a positive impression on me that I placed an order there and then.
I had wanted to test drive MGS5 but meeting with Gazinder today......he blew me over.
Funny thing - while I was there, I got a sms from Ford asking if I was still interested in the Puma!
Gazinder is the epitome of a great salesman. He wasn't pushy with products, he tailored his approach to match my needs, he was patient and thorough at explaining things.
I just ordered my C10!!!!! Eeeeeek!
Thank you so much Gazinder xxx

Andy Wilkinson at the North Birmingham branch (on the Tyburn Road) helped us enormously with some challenges we had. Fantastic service, great to deal with and highly recommended. A true hero - don't look any further!

Extremely disappointing experience !!! Definitely do not recommend this service centre !!!

This was by far the worst car service experience I have ever had. The staff at Stellantis &You Peugeot Birmingham North seem to lack even basic automotive expertise, yet they are remarkably skilled at charging customers for questionable-quality work. Their lack of professionalism is alarming, and in my opinion, they should not be authorised to perform warranty or repair services.
I entrusted my DS7 to them for an ABS fault repair and a replacement of the left rear light under the Customer Care programme (my contribution was £136). I was told the repair would take only a few days. However, after ten days, I was handed back an unrepaired car (only the light had been replaced) and my bank account was £645 lighter.

They charged over £150 just for diagnostics, and their hourly labour rate is an outrageous £200 per hour. Despite these high costs, I approved their repair estimate and authorised the work in good faith, trusting that the issue would be properly resolved.

After five days without any update, my translator (who had been present when I dropped off the vehicle) called the service centre. She was rudely told by a customer service representative that the car was not ready and that they would call us when it was and that we should not “pressure them.”

Four days later, I visited the service centre in person and saw a mechanic taking my car for a test drive. I hoped this meant the repair was complete, but instead, I was told that after a second diagnostic test, a new ABS problem had been found, something the first diagnostic had completely missed. It's ridiculous, that they did't notice, that the entire wheel hub needs to be replaced, not just the hub washer !!! This is big a joke and shame on their part !!!
At that point, I refused to proceed and asked to pay only for the diagnostics and the light replacement. The service advisor, Camron, initially agreed, but after a call with Luke, the main manager, he reversed his decision under instruction.

The next day, I returned with a friend to speak directly with Luke. We explained that their approach was unacceptable, that may in an authorised service centre, repairs should not be performed on a trial-and-error basis, nor should customers be billed for repeated misdiagnoses.
Naturally, they wanted to charge another over £400+ for further repairs !!! When asked, if they found another fault, would I have to pay even more, Luke with a smile on his face said, that of course I would have to pay, even if it's another £1000. My friend is a witness to this situation !!!

I also requested video documentation of the repair process, but Luke said they do not record such materials . This is a disappointing lack of transparency.

Had I agreed to their continued repair, the total bill would have exceeded £1,000, and that was just for one side of the ABS system. For comparison, a private garage later completed the same repair, using original Stellantis parts and providing full diagnostics for half the price, covering both sides of the ABS system.

That private service was everything this one was not: professional, transparent, and efficient. The owner correctly diagnosed the issue over the phone within minutes, ordered the parts, and showed them to me before starting the job. My DS7 was dropped off in the morning and returned to me the same evening fully repaired. I even received photos and videos of the repair process, along with all the replaced parts.

In stark contrast, my experience with Stellantis &You Peugeot Birmingham North (857 Tyburn Rd, Erdington, Birmingham B24 9NY) was frustrating, unprofessional, and costly. I strongly advise others to avoid this service centre.

Gazinder went above and beyond the last few days. I was in two minds weather I wanted to go somewhere else but gavinder really helped me change my mind

Gazinder was great, really helpful went above and beyond to help us and show us the car we liked

From the minute we came to view a car at the Birmingham North branch we was treated in a friendly, helpful manner without any sales person being pushy and pressuring. We was seen to by Richard who was absolutely amazing, really helpful - nothing too much trouble, and gave us all the information we needed and explained everything to us. He answered all our questions and made sure everything ran smoothly from the test-drive to handover day. Also want to give his colleague Lewis a mention for all his help too.

We went on Sunday to the Birmingham Branch and found our perfect car. Stephen Leese helped us find it and arrange the sale. The process was very easy and fast, and Stephen was super helpful and friendly.

Awais was polite and gave excellent service, always answered any questions and queries I had.

Fantastic service. Ismael was fantastic. This make me stay with the Brand Citröen.

Helpful staff and the service is always excellent!

I purchased a car from Stellantis&you Birmingham north.
When it was delivered I noticed the alloy wheel had some damage and one of the doors.
I took photos and emailed Nichloas Storey, who agreed to get the repairers done.
When I didnt get a reply I phoned to find out the Nicholas had left (surprise) so I was then left to deal with Harpeet Bhambra what a waste of time.
I have email him several times and been totally ignored, for a company of this size wanting me to pay for the work to be done and then claim the money back is a joke, I was also offered a free service as well another false promise.
Stay well clear !!