My EC3 rejection.
My EC3 rejection.
Well I am lucky. I got my brand new EC3 at the start of June. Had it for a weekend and then realised I was mis sold it. It had no remote climate control, speed set/cruse control not working correctly and it wasn't even PDI'd correctly before I collected it.
It was not the garages fault about the missing feature as they were not aware that Citroen's own sales material was wrong, and to be fair, Nathan was the only sales person there to actually help me and fight to get the car rejected, but the service overall was poor with one sales person saying another didn't know how to do paperwork!
After one weekend I knew car was a lemon (and actually although sold as new, had been sitting in a field or yard for two years).
Citroën and Stellantis finally accepted my rejection just over a month later and I have got my trade in back and a refund.
Please do your research before buying a car from Citroen, the quality of the car was an absolute joke and this garage gave misinformation on delivery time and did not carry out a pre-delivery inspection correctly.
They 'lost' £6000 and had to wait while their accounts department 'found it'.
I can happily say I WILL NEVER buy another Stellantis car. From all the brands they now own, they have stripped away quality and all the things that made that brand unique.
Go ANYWHERE else other than Citroen and Stellantis!
Update: As per Garages request, I have edited the initial review to confirm that it was not Citroen Crawley that mis-informed me on the remote climate control, it was Citroen that were selling cars promising features that were not available.
Reply from Stellantis &You UK - Citroen Crawley
Thank you for taking the time to share your feedback. We're genuinely sorry that your experience didn't meet your expectations.
We completely understand your frustration with the situation, however we did want to clarify that the issues surrounding the vehicle specification were the result of information provided by Citroën, rather than anything intentionally misrepresented by our dealership. As soon as your concerns were raised, we worked closely with the manufacturer to progress your rejection as quickly as possible, but unfortunately we are required to follow the manufacturer's strict rejection process and were unable to bypass those procedures.
We're pleased that your rejection was ultimately accepted and that you received your refund and the return of your part exchange, although we're sorry the process took longer than either you or we would have liked.
With this in mind, we would kindly ask if you would consider removing or amending your review. While we fully respect your opinion of the vehicle and the manufacturer, this review has a significant impact on our dealership's reputation despite us doing everything we could to support you throughout the process.
Thank you again for your feedback, and we wish you all the best with your next vehicle.
Kind regards, Lee