Stellantis &You UK - Citroen West London Reviews 

I am beyond disappointed with the appalling level of service I have received from both Peugeot and Stellantis Customer Care. What should have been handled professionally has instead turned into a frustrating ordeal, marked by completely ignored correspondence, empty promises, and a total lack of accountability.
When you get recalls done, you expect a baseline standard of support and consumer rights to be honored. Instead, dealing with this customer care team feels like shouting into a void. It is clear that customer satisfaction is not a priority here.
I am now being forced to take formal legal steps, including issuing a Letter Before Action and involving the finance company, simply to get them to acknowledge their responsibilities. If you value your time, your money, and your sanity, I strongly advise staying away and taking your business elsewhere.

I bought my car from this garage in July 2024, together with a Spoticar extended warranty valid until July 2026.
In December 2025 the car developed a fault with the radio system. The garage confirmed there was a fault, contacted Spoticar, and the repair was approved under warranty. Rajan was assigned to my case.

As the garage couldn't identify the cause of the fault, they arranged for the radio to be sent to a third-party repairer. The third party reported that they couldn't find a fault, so the radio was returned and refitted. This process took around three months.
In March 2026 I was told the radio had been repaired and was asked to collect the car. I was charged £199 before leaving. Unfortunately, I discovered the radio wasn't fixed before I had even reached the bottom of the garage ramp—around five metres from where the car had been parked. The fault was immediately obvious as soon as the engine was switched on.
I returned the car straight away and asked for a refund of the £199, which was refused. I was told they would contact Spoticar to arrange a replacement radio. This unfortunately, never happened.

Over the following month I repeatedly contacted both the garage and Spoticar. Spoticar informed me that they had not heard from the garage since February and that they had already provided several options to progress the repair. Despite numerous promises from Rajan that he had contacted, or was about to contact, Spoticar, Spoticar confirmed that no contact had been made. I also experienced repeated promises of callbacks that never happened, and on several occasions my calls were transferred to Rajan only to be disconnected.

It was only after I demanded to speak to a manager and explained that Spoticar had confirmed the garage had not contacted them that the car was finally booked back in. The garage again said they couldn't diagnose the fault, eventually contacted Spoticar, requested a replacement radio, and returned the car to me in early May 2026 while awaiting approval.

When I collected the car, I again asked for the £199 to be refunded. The repair was still incomplete, and the fault remained exactly as before. I was referred to the manager, Gary Dabinett, who told me the £199 was a diagnostic fee. However, as the fault had still not been diagnosed and the repair remained unfinished, I asked what exactly I had paid for.

Gary promised he would speak to Rajan, contact Spoticar himself, provide me with a complete log of the work carried out on my car by the following day, and ensure the fault was resolved.

That never happened.

It has now been two months. Neither I nor Spoticar have heard anything further from the garage. My calls and emails have been ignored.

After seven months, the fault remains unresolved and is significantly affecting my ability to use the car as intended. The complete lack of communication, repeated broken promises, and being charged for work that still hasn't resulted in either a diagnosis or a repair has been incredibly disappointing and completely unprofessional.

I would highly recommend you avoid this garage.

Don't know his surname but was very fairly treated by a young guy, Eugene, if that's how it's spelt. Put me on the right track for getting a new motor after summer holidays.

horrifically bad customer service. called up 7 times over three days and left a message with their AI robot machine (already a red flag) each time, was promised a call back and then never heard back. my car has been there for 7 days already and i’m still without it for probably the foreseeable. avoid this place like the plague. *

Really friendly, professional and good service

Staff were friendly. Waiting appointments are available. Parking on site is a bit difficult sometimes

Excellent service Sid went above and beyond and would recoded Peugeot chiswick

Danella was wonderful, she was really kind, professional and made everything really easy.

You should be very proud to have her as part of your team!

Eugene McEvoy provided an excellent service from beginning to end. Traded in a 19 year old Citroen Picasso (bought new from the same garage!) for a used C3. Eugene was friendly, honest, efficient and gave clear explanations for all the products and services. Excellent communication via email and phone too.

Got to say your Salesperson, Josiah Williams gave me polite, considerate and unhurried service purchasing my new C3 back in November 2025. Nice guy. When I drove up from the south coast and collected the car on the day as planned, everything was ready. A simple matter of paying for the car, road tax and insurance, then driving it out of the showroom. A most pleasant, professional and yet straightforward new car buying experience. Made my day. Thanks Josiah!

Sid was great! She went out of her way to make the experience as easy as possible. Very detail orientated

Rude staff that seem like they don't want to get anything done. Might as well close the place down!

great experience harry at Peugeot was great

Akeel and Denise are great at what they do. They always look after customer concerns and questions. I would recommend everyone to buy from them!

I decided to have bit of an upgrade in the type I vehicle I normally drive. Having visited several dealerships I ended up at Stellantis and I am so glad that I did. From the very moment I stepped inside the premises I was treated as if I was the only customer they had. When I found my dream car I dealt with Futsum the majority of the time, but the whole team were so nice, it was a very pleasurable experience and I would whole heartedly recommend any to visit these guys if your thinking of buying a car

I had a particularly bad experience with the Chiswick Service team when I first took my 208 in after a few months ownership. I decided after that to just use my local independent as I wasn't bothered about maintaining a Peugeot SH for the lifetime of the car. Recently I went on the Stellantis chat function to book a check over as there were some issues with the car and I was due to make a long journey so I wanted it thoroughly checked by Peugeot. The chat was picked up quickly and a provisional booking was made with Chiswick for ten days hence. Three days before that booking was due, Chiswick emailed me saying they'd received my enquiry, was aware I had some issues with the car and would I like to get in touch and book it in. So I went back to the chat THREE TIMES without being answered once. So I gave up because there was no way I could now get it booked in before I was due to travel. It seems you can't actually phone these imbeciles up, you have to go through their call centre and no one either there or at Chiswick gives a flying fork about customer service or supporting the poor mugs who have bought their cars.

Stellantis West London

The sales team under Ollie were everything you could ask for – Informative and with a light touch of friendliness that wasn't artificial. They didn't try to push me into a car that suited their convenience, but really worked to give me what I wanted. Whats more they found the right car for me.
This car was actually located at Stellantis Redditch and there I had the delight of having the extremely capable and faultless assistance of Adam who handled my questions re the car, the documentation and handover of the car with absolute efficiency and the minimum of fuss.
As I live in London, Stellantis West London will be my first and referred port of call for service and future replacement vehicles. I simply cannot recommend both these branches highly enough.

Finally, In the shark tank of UK car sales, Stellantis has proven an island of both calm and genuine concern for what you want and need - rather than simply pumping their sales figures.

Easy to park. Very friendly and informative staff.

I have just purchased my fourth Peugeot from the Chiswick branch. My first was a 307 Station Wagon in 2003 which I kept for many years. Then a beautiful dark blue diesel, which I had to move-on due to Sadiq Khan's tax on diesels in the ULEZ. I downsized to a smaller 2008; but now, as my wife is challenged in her mobility, I have a beautiful low mileage 1971 Peugeot 3008. Akeel Osman and Denise Silva were both very professional, polite and made the purchase pleasant and enjoyable.

Josiah was very helpful and patient with us. Really appreciated he didn’t do the ‘hard sell’ on us, would definitely recommend him and the dealership