Stellantis &You UK - DS Bristol Cribbs Reviews 

10
TrustScore 3.5 out of 5

3.4

Lysander Road, BS10 7TS Bristol, England, GB


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Rated 1 out of 5 stars

I have new Peugeot 2008 GT and I have tried to find out how to turn off the radio, easy right! No, I’ve tried online chat, Peugeot manual, email via head office and left 4 messages with the dealer tha... See more

Company replied

Rated 5 out of 5 stars

After visiting the showroom & meeting Harry sales executive He showed me around and spoke clearly explaining the different options we was interested in we didn’t purchase anything at this time bu... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service from Robert at Peugeot. Going above and beyond to make sure we had a great experience when purchasing are 208. Many thanks for making sure everything went to plan.

Company replied

Rated 5 out of 5 stars

My partner and myself had been searching for a good condition used csr. Initially spoke to Clive, then on visiting dealt with Ashton & Clive. From start to finish, the service, professionalism was... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Lysander Road, BS10 7TS, Bristol, England, United Kingdom

  • 0174 626 611

3.4

Average

TrustScore 3.5 out of 5

10 reviews

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1-star

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Replied to 94% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(10)

3,143 reviews in the last 12 months

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Rated 1 out of 5 stars

I have new Peugeot 2008 GT and I have…

I have new Peugeot 2008 GT and I have tried to find out how to turn off the radio, easy right! No, I’ve tried online chat, Peugeot manual, email via head office and left 4 messages with the dealer that provided the car and still no luck. I’m very disappointed in the lack of service. The email from head office actually said that they didn’t know how to turn it off.

June 24, 2026
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Hi Martin, Thank you for your feedback. We sincerely apologise for the issues you’ve encountered and would like the opportunity to address them. Kind Regards, Stellantis &You UK

Rated 5 out of 5 stars

Harry loudon thank you for all your…

Harry loudon thank you for all your help. Very professional service. Highly recommend.

February 27, 2026
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Good afternoon, thank you for taking the time to review your experience with Harry in our DS team; it's great to read that you felt his customer service was worthy of a 5* review, and that you found him to be professional. We look forward to welcoming you again on your next visit, and thank you for choosing Stellantis &You Bristol. Best regards, Reuben Marechal, General Sales Manager

Rated 5 out of 5 stars

Fantastic customer service from Robert…

Fantastic customer service from Robert at Peugeot. Going above and beyond to make sure we had a great experience when purchasing are 208. Many thanks for making sure everything went to plan.

December 14, 2025
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Hi Lee, Thank you for your 5 star review. Its great to read that Rob went above and beyond your expectations!

Rated 1 out of 5 stars

Staggeringly incompetent

Staggeringly incompetent.
Waited ages for an appointment (6 weeks I think) as my air conditioning wasn’t cooling (knew from another garage that it wasn’t a gassing issue but DS blocks access to their diagnostic systems so they couldn’t find out what it was). Took it in this morning & get a call at lunchtime to say it was a configuration issue and all fixed.
Head there (by bus in the rain) and get there and assured all working.
Get into the car and the air conditioning is still not blowing cold air. Head inside and persuade one of the receptionists to head out and sit in the car with me - after she’d asked if I was sure I had the air conditioning on (!) - so show her that it is indeed on but the air coming out isn’t cold.
Finally persuade her that perhaps they need to measure the temperature from the vents - 24 degrees (it’s 19 degrees outside).
Head back inside and another lady comes to talk to me and shows me the notes which say that it’s fixed and now blowing out cold air. Clearly they had not measured the actual temperature (which you would think they would given the original reason for it being there was that the air conditioning was not cooling the air). So I asked if they had measured it and all she pointed to was that the technician said it was blowing cold air so that was good enough. As I said staggeringly incompetent.
No proper apology for getting it wrong or for the time I’ve wasted. In fact I was made to feel I had got it wrong even though their own technician had measured the temperature (on my insistence - they wouldn’t have otherwise) at 24 degrees.
Booked back in for next week and they are collecting and dropping it off but that feels like it’s only because I made a fuss. Let’s hope they actually check their work next time and communicate with a bit more honesty and empathy.

August 4, 2025
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Hi Nicki,
Thank you for taking the time to leave us this review of your experience with us. Its disappointing to read that we were un able to fix your air conditioning on your first visit, however I am pleased that we are able to offer to collect and deliver your vehicle back to avoid any further inconvenience

Rated 5 out of 5 stars

Great service and very easy rapport…

Great service and very easy rapport with Robert (dealer) over the months after i ordered the car ,all ways happy to answer any questions and explanations
good experience
Thank you Robert

May 13, 2025
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Hi Peter,
Thank you for your 5 star review and great comments bout Rob and the team.
We hope you enjoy your new car and look forward to seeing you soon.

Rated 5 out of 5 stars

My partner and myself had been…

My partner and myself had been searching for a good condition used csr.
Initially spoke to Clive, then on visiting dealt with Ashton & Clive.
From start to finish, the service, professionalism was excellent.
Thank you both

April 14, 2025
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Hi Nick,
Thank you for taking the time to leave this 5 star review. Its great to see that Ashton and Clive looked after you well.
We hope you have many pleasurable miles in your new vehicle

Rated 5 out of 5 stars

After visiting the showroom & meeting…

After visiting the showroom & meeting Harry sales executive
He showed me around and spoke clearly explaining the different options we was interested in we didn’t purchase anything at this time but would certainly return if and when we decide to go ahead with a car purchase
Great guy to deal with great to see as we visited some other garages and definitely wouldn’t go back to them

Thanks Harry

March 29, 2025
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Good morning John,

Thank you for taking the time to review your experience with Harry; it's great to read that he talked you through the options on the DS4 and that you found his level of service superior to the other showrooms that you visited.

We hope that we can tempt you to upgrade to a new DS and look forward to welcoming you on your next visit.

Best regards,
Reuben Marechal
General Sales Manager.

Rated 1 out of 5 stars

Sale service you deserve 0

To sales customer service I would give 0. They haven't contact me and they sold the car after few days. I waited few days as they promised me to send all info but I haven't received anything. I rang them again after few days and they said that car was sold. What is wrong with you people!

March 20, 2025
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Hi VC Saver,
Thank you for bringing this to our attention and please accept our apologies for the lack of communication
We have access to over 2500 pre owed vehicles. Please can you contact our used car manager so that we can find out where our communication has broken down and see if we can source a similar vehicle for you. clive.dury@stellantis.com
Kind Regards

Rated 5 out of 5 stars

First Class Experience

From the moment, my husband and I met Robert Chattwood, we felt that we were in honest and capable hands of us purchasing our first Peugeot 208 from Stellantis &You UK at Cribbs Causeway, Bristol. We felt confident that this was the right car for us and I couldnt have been happier with the process of trading our existing car in as well as our purchase. He truly took the time in showing us around the car answering our questions and never once did he pressurise us into making a decision.

This was the best experience we ever have had and could'nt believe that we had bought a car in the first day of viewing! We took out the extra covers and hope that we have made the right decision in receiving a first class service in the near future. We highly recommend Robert and Stellantis &You at Cribbs Causeway

September 24, 2024
Unprompted review
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Reply from Stellantis &You UK - DS Bristol Cribbs

Good afternoon and thank you for taking the time to review your experience following your purchase.

We're delighted to hear you felt that he didn't pressure you to purchase and earnt your trust through his honesty. The handover us always an exciting time for our customers, and it's great to hear that you had a thorough introduction to the features of your new car.

We wish you many happy miles behind the wheel!

Best regards,
Reuben Marechal
General Sales Manager

Rated 5 out of 5 stars

I cannot describe how amazing the…

I cannot describe how amazing the service has been that Nicolo has provided he went above and beyond.He has been a total pleasure to deal with from start to finish he truly is an amazing asset to the company.

September 21, 2024
Unprompted review
Stellantis &You UK - DS Bristol Cribbs logo

Reply from Stellantis &You UK - DS Bristol Cribbs

Good afternoon Ross,

It was a pleasure seeing you earlier today whilst Nicolo was introducing you to your DS4. What a stunning choice of car! We are so grateful that you chose Stellantis & You DS Bristol to purchase your new DS, and we're delighted to read your feedback about your purchase experience with Nicolo. I couldn't agree more that he is a fantastic asset to our team and we're proud to have him showcasing our great products.

We hope you enjoy every mile behind the wheel of your new DS, and look forward to assisting you with any queries you may have as you familiarise yourself with the features.

Best regards,
Reuben Marechal
General Sales Manager

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