Stellantis &You UK - DS Salon Chingford Reviews 

Jonas was well manner and made me feel welcome and great know how to do he’s job

I received good customer service, thanks to Jonas who was very pleasant and helpful

First rate service by Jonas. Very helpful and explained everything required in detail. Excellent.

Lize was exceptional. She has a good sense of humour. She has good customer service and we were happy to interact with her.

Solid service and not too pricey for a dealership! Squeezed me in for my MOT at a weeks notice.

From the moment I walked in there the staff were rude. When I went to collect my car was told the health check showed more work needed doing. Told me Hdblue came up for diesel car. Mine is petrol. Complaint will be sent. Don't get ripped off by this lot at chingford branch

Michael at stellantis Chingford was an A🌟, from start to finish, he was efficient and polite which made the process of choosing and buying the Citroen eC4 really informative and easy to deal with. I would definitely recommend Stellantis Chingford to friends, family and colleagues!

Our DS7 has been into Stellantis & You Chingford on numerous occasions for issues with the add blue system, and although I accept this is a DS Automobiles issue, the way we are treated by the dealership is hideous. On the last occasion, we were advised that our 2020 DS7 with 24000miles on needed a new DPS, a component that should have at least a 10 year lifespan. We were told that the repair would be approx’ £2500. Stellantis told us there was nothing they could do, even though they are a fully factory owned dealership, and told us to contact DS customer service. After raising a complaint DS agreed to fully pay for the repair, however when we went to collect the car we were presented with an invoice for £523, even though DS had agreed to completely cover the cost. It turned out that Stallantis and You had been fully paid by DS but then tried to charge us for the diagnostics which had already been settled by DS. And after a lot of back and forth we were finally told we can collect the car, only to find that it was absolutely filthy inside and out. And although the dealership did offer to wash it, my wife was so fed up with the dealership she really didn’t want to wait an hour while they cleaned it!

All of this aside, you can never get hold of the dealership as they just don’t answer the phone, the attitude of the staff is more like the customer is a inconvenience and not vital to the business!

Although we will buy another DS but it won’t be via Stellantis…… ever!

UPDATE:
Our DS 7 still has ongoing issues relating the the work carried out and has been back into the dealership twice in 2 weeks.

Despite their claim, I have not received any direct contact from Stellantis, and I was clear that my issue was with the dealership, and not with DS who kindly agreed to fund the repair. If you wish to contact me you can call, email or text!!

Excellent service from Walid the sales rep, very polite and very professional in helping us decide on our what car and specs, he made us feel very comfortable and we’re not rushed. A great experience

Michael stepped us through the whole process very professionally and was able to answer all questions we asked him

Great people and service
Very helpful, tried their best to give you what you want not just what they want to sell.

Enquired about the activation of Apple Car Play in my 2017 DS3, and after much back and forth was eventually told that it simply "wasn't possible as my car did not support it, and if it wasn't activated at production, it's not something they could do".

So within 2 minutes, I found an independent firm who managed to send me a device so that they could remotely activate the Apple CarPlay, and lo and behold, it's working like a dream.

What I've established is S&Y DS Chingford either 1) don't know what they're talking about, and/or 2) don't want to make money.

Don't bother.

I have been looking for a new car for a number of weeks now and have to say have encountered some VERY pushy sales people. However, this was not the case at Robins & Day - DS Salon Chingford. Jack is the epitome of how customer sales should be conducted! He was attentive of my desires and needs and I came away feeling that my needs were carefully considered and catered to. Jack is extremely knowledgeable and the entire process felt seamless from start to finish.

I wholeheartedly recommend Jack and the rest of the DS team. Such a fantastic experience and well worth the drive across London!

Thank you for your great service 👍 the car is beautiful

Thank you, Zaheen

Had a lovely Saturday start with Zaheen and team, who looked after us, very caring team to succeed in providing us the best deal and the best fit of our requirements.

Zaheen was very informative, professional. He put my mind at ease and made the process very easy

It was a great experience, brilliant customer service

Still awaiting a promised call back to rearrange recalls on our DS3 Crossback ETense since 21st May (now 6th July) and an Electric Traction System fault on 22nd May which according to the manual is a serious fault and needs immediate attention.

Seems like there isn't any interest in fixing our vehicle so may end up rejecting it back to DS at this rate.