Stellantis &You UK - Fiat Bristol Cribbs Reviews 

Dealing with Nicolo at Stellantis, Bristol was friendly, professional and comprehensive. I quickly gained all the information I needed to complete the order of my new Fiat, without any stress or irritation; thank you.

I went to the Bristol branch today where I was greeted by two members of staff having an argument outside of the main door, when I went inside It did not get much better as I waited some time to talk to someone and when I did I was asked to wait next to the cars that I was there to look at. When a member of staff finally came he told me he was busy and I made an appointment to return on Friday.
I then went to the Volvo garage where the staff could not do enough for me hence why I bought a new car with them , Peugeot’s loss.
The service was diabolical in view.

Olivia was excellent. Very friendly and bubbly throughout visit. Easy to use app to check when my car was ready to collect after it's service was finished. Complimentary car wash was incredible.

Date of visit: Wednesday 8th April 2026, 9:45am.

Unfortunately it is easier to list the things that went wrong with Stellantis than things that went well at the recent safety recall work.
1) We were informed the day before we arrived that we had been double booked and the time for drop off had to be delayed.
2) When we arrived, the car park was in chaos. Cars were double parked in most rows, with one row being double parked on both sides so that you couldn't drive down the latter half at all. Us and another vehicle were both having difficulty knowing what to do as there were no visible staff members directing traffic. After parking, we had to then move our van as we had apparently double parked in the wrong place.
3) Upon arrival, Ryan confirmed we were in for 2x safety recalls and 1x complimentary Vehicle Health Check. He also offered a complimentary car "wash and vacuum" which we accepted. He seemed pleasant and attentive.
4) We were called before 4pm (way ahead of 5pm schedule) to say the van was ready to collect. When we arrived about 4:15pm, they had attempted to wash the van but there were large marks on the windows, mirrors and bumper where dirty water had been left to dry. We don't believe they attempted to vacuum the cab as there were leaves and sand still left in footwells. If they had said it's too dirty or unable to vacuum we would have understood, but this was never brought to our attention.
5) When we arrived to collect the van, Olivia told us the van was ready and asked if there were any reasons we would not give a good review. We then asked for i) some kind of proof that the safety recall work had been done and that the van was certified completed on that score, ii) some kind of report with findings from the Vehicle Health Check and iii) (although unlikely to be available) any notes from the mechanic regarding the state of the timing chain from that safety recall, as our application for compensation was rejected because we had not used Stellantis for diagnosis and repair work on the timing chain after it had snapped in March 2025. We felt that, albeit unlikely, if the mechanic could verify that the timing chain currently in the vehicle was the correct part and in good nick, that might help our case to reapply for compensation.
Olivia said there was no documentation in existence for any of those things (!) but that she could "make one up" for us. She then handed us a invoice for £0 that listed that the chain was ok (didn't need replacing) and that oil had been changed, software updated etc.
When we queried about the second recall work, she kindly explained that there was a misunderstanding - that it hadn't been done as it wasn't really a recall and therefore we would have to pay for it if we wanted it done. We decided we would not opt for this work after Olivia clearly explained what it would be needed for. It sounds like the person who helped us book the appointment on the phone didn't understand at all the nature of that second "recall" which led to this misunderstanding.
After leaving, we then noticed there was no mention of the Vehicle Health Check on the invoice and returned immediately to query this with Olivia but she was on the phone so we spoke to the lady sitting to Olivia's right. The lady sheepishly confirmed the Health Check was "usually skipped for complimentary work unless specifically requested". We told her that we had said yes when offered it on the phone booking the appointment and, that morning, had confirmed it with Ryan at drop off. After an awkward silence, she went off to speak to Chris and when she came back said that we could drop the van off another day for the check as it "only takes a few minutes". If that were the case, I'm unsure why they couldn't do it when they were asked to earlier in the day or at that moment, 4:30pm.
We have decided that we will not be spending fuel money on a return trip, especially now we know they systematically plan to underdeliver for customers who aren't paying.
From other similar reviews, I can see that Stellantis marketing team has a stock response to these reviews of "thank you for your feedback, we will try to improve our service" so please do not waste your efforts responding with that. We don't believe you and neither do the other people reading these reviews.

I booked my car in for a service on Tuesday 24th March with fiat. I booked it for 09.00. Trying to park on site a total joke , I went back at. 12.15 thinking the car was done. It wasn't so I asked for the keys and left .I don't have trust in car dealers , and I Won't be buying a New car at this site , there loss.

Olivia Petty at Stellantis & You Bristol Cribbs deserves special recognition for her professionalism and dedication. She went above and beyond to ensure that I had the best experience when I brought in my vehicle. Thanks so much Olivia.

I was allocated to a young lady called Olivia Petty who besides her age , was extremely supportive to my claim throughout.
Not only was she professional in her guidance she was very knowledgeable of the way forward , and was always available and took my phone calls when I needed to contact her.
She is a credit to Stellantis, and I am sure that she will be greatly appreciated by future clients.

Initial phone contact with Robbie who arranged a viewing and test drive the same day. He was very helpful, knowledgeable and professional.
A very positive experience, thank you.

AVOID. Had our car towed here for diagnostics six weeks ago. They said they would look at it two days after handing it over. We heard nothing back from them - they did not answer our calls, did not reply to voicemails or messages left with other colleagues and our emails went unanswered. Emailed the manager of the garage who was no help. My husband attended one Saturday to find out what was going on and the garage was closed. 5-6 weeks later my husband re-attended and was told the car was booked in for diagnostics two days after dropping it off but for some reason this hasn't happened and nobody could tell us why. After six weeks of the car sitting in their car park we have now had to pay to have it towed to a reputable local garage. Terrible service and lack of communication.

Just taken delivery of a new Fiat 500e. Ashton Marshall gave us first class help and service throughout the process. He communicated quickly and clearly such that we knew what was happening at all times. The vehicle handover was also very smooth.

Very clear information no pressure very pleasant assistant

Ashton Marshall has been great and everything was very well explained. Also very friendly and polite.

Came into stellantis to purchase a second car to travel to work with and was served by Nick English . Nick. went above and beyond to help me buy my car. Nick made the experience a pleasure and ensured I got the car as quick as possible. I would definitely recommend Nick .

Salesman Ashton was very helpful, knowledgeable and attentive.