Stellantis &You UK - Fiat Crawley Reviews 

8
TrustScore 4 out of 5

4.0

Fleming Way, RH10 Crawley, England, GB


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Rated 5 out of 5 stars

Keiran, at Crawley branch - very helpful, couldn't fault - resulted in us ordering from him. Coffee quite nice in showroom too.

Company replied

Rated 5 out of 5 stars

Izzy was AMAZING when I bought my car, I would recommend her to all family and friends. Highly recommend purchasing a car from here, have had nothing but a great experience!!!

Company replied

Rated 1 out of 5 stars

A daylight robbery I paid 438 pounds for the second year of annual maintenance. I received the car dirty, and the boot was not vacuumed at all. In addition, the cup holder is still sticky from pr... See more

Company replied

Rated 5 out of 5 stars

Brought Vauxhall Mokka from Stellantis Crawley, Excellent service from John the sales man I brought the car from 10/10. Would recommend the Vauxhall garage and the sales team.

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

4.0

Great

TrustScore 4 out of 5

8 reviews

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Replied to 93% of negative reviews

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4.0

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(8)

3,079 reviews in the last 12 months

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Rated 5 out of 5 stars

Keiran

Keiran, at Crawley branch - very helpful, couldn't fault - resulted in us ordering from him. Coffee quite nice in showroom too.

April 18, 2026
Unprompted review
Stellantis &You UK - Fiat Crawley logo

Reply from Stellantis &You UK - Fiat Crawley

R. Weymouth, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Fiat Crawley.

Rated 5 out of 5 stars

Brought Vauxhall Mokka from Stellantis…

Brought Vauxhall Mokka from Stellantis Crawley,
Excellent service from John the sales man I brought the car from 10/10.
Would recommend the Vauxhall garage and the sales team.

March 6, 2026
Unprompted review
Stellantis &You UK - Fiat Crawley logo

Reply from Stellantis &You UK - Fiat Crawley

Thanks again for the recommendation, and have an amazing day!

Rated 5 out of 5 stars

Get your car from here!

Izzy was AMAZING when I bought my car, I would recommend her to all family and friends. Highly recommend purchasing a car from here, have had nothing but a great experience!!!

March 27, 2026
Unprompted review
Stellantis &You UK - Fiat Crawley logo

Reply from Stellantis &You UK - Fiat Crawley

Zara Thomas, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Fiat Crawley.

Rated 5 out of 5 stars

Helpful dealership

Lauren has been very supportive and helpful in the purchase process.

January 30, 2026
Unprompted review
Stellantis &You UK - Fiat Crawley logo

Reply from Stellantis &You UK - Fiat Crawley

We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent knowledge and service from Fiat Crawley’s Lauren

Lauren was welcoming, knowledgable and accommodating as we searched for a replacement car. If we asked a question she would either know the answer or immediately find it out.

She was a pleasure to deal with and I hope to be purchasing from her in the future.

August 14, 2025
Unprompted review
Stellantis &You UK - Fiat Crawley logo

Reply from Stellantis &You UK - Fiat Crawley

Raymond Topple, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Fiat Crawley.

Rated 2 out of 5 stars

Awful Customer Service

On the day, very helpful.

Simple fact is they haven't fixed the issue with my car, despite assuring me they had.

The car is under warranty, and I'd be interested to know if they charged Fiat for not resolving the issue.

I have contacted them but they have yet to respond and this is a week after my first contact form. They have no phone number and are exceptionally difficult to deal with. I'd find another Fiat dealer if I were you.

July 14, 2025
Unprompted review
Stellantis &You UK - Fiat Crawley logo

Reply from Stellantis &You UK - Fiat Crawley

Hi Nick, thank you for bringing your concerns to our attention. We'd welcome the chance to discuss your experience and work towards a positive resolution. Kind regards, Stellantis &You UK

Rated 1 out of 5 stars

A daylight robbery

A daylight robbery

I paid 438 pounds for the second year of annual maintenance. I received the car dirty, and the boot was not vacuumed at all. In addition, the cup holder is still sticky from previous drinks. The gentleman who took the car inspected it and found nothing damaged or missing. After they received the vehicle, they informed me that the Radar Cover was missing. I suggest the garage has stolen it. Imagine £438.79
For a similar service, which can cost less than £80

March 21, 2025
Unprompted review
Stellantis &You UK - Fiat Crawley logo

Reply from Stellantis &You UK - Fiat Crawley

Hi Morgan, we're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand the concerns you've raised and regret that we did not meet your expectations on this occasion. Your comments have been noted and will be reviewed with the relevant team to help us improve our service. Kind regards, Stellantis &You UK

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