Booked in for a service and MOT at Stellantis Guildford. Chris Wiles looked after me, from arrival until done. Clear in all his communications, friendly and welcoming. Answered my questions quickly. E... See more
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Ross was amazing from start to finish, we got everything confirmed without issue and very very quickly, even arranging handover for the following day. Super friendly service, we felt at ease from the... See more
Company replied
Overall Good communication and friendliness, only thing I was surprised about was that I wanted to buy the vehicle that I saw online at the cost it was as a cash buyer and didn’t want to buy any othe... See more
Company replied
Excellent customer service. Staff has been professional and kind. They have sorted out the problem with our car efficiently and effectively. Couldn’t ask for more.
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Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
Hurtmore Road, GU7 2RD, Godalming, England, United Kingdom
- 01483 410 412
4.0
Great
7 reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
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Service and MOT at Guildford…
Booked in for a service and MOT at Stellantis Guildford. Chris Wiles looked after me, from arrival until done. Clear in all his communications, friendly and welcoming. Answered my questions quickly. Everyone at the site on 24 April was friendly and pleasant. Work was done superbly, as per quoted on booking.
April 24, 2026
Unprompted review
Reply from Stellantis &You UK - Fiat Guildford
Zee, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! 😆
Overall Good communication and…
Overall Good communication and friendliness, only thing I was surprised about was that I wanted to buy the vehicle that I saw online at the cost it was as a cash buyer and didn’t want to buy any other offers like chip cover etc but they didn’t like that, said they want something from it because I was paying cash and not finance. In the end I had to by some sort of cover anyway which I didn’t really want and they gave me a bit better offer for my current car for part exchange.
March 14, 2026
Unprompted review
Reply from Stellantis &You UK - Fiat Guildford
Josie Russell, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Fiat Guildford Service. 😃
Exceptional personal service
Exceptional personal service - excellence from Paul Stephens and Aislinn Busby.
February 20, 2026
Unprompted review
Reply from Stellantis &You UK - Fiat Guildford
Belinda Adams-Pearce, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Fiat Guildford Service. We can't wait to see you again, have a great day. 😊
Ross was amazing from start to finish!
Ross was amazing from start to finish, we got everything confirmed without issue and very very quickly, even arranging handover for the following day. Super friendly service, we felt at ease from the moment we walked into the dealership. Thank you!!
February 15, 2026
Unprompted review
Reply from Stellantis &You UK - Fiat Guildford
Vicky, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Fiat Guildford Service. Vicky, we really appreciate your feedback! 😊
Excellent customer service
Excellent customer service. Staff has been professional and kind. They have sorted out the problem with our car efficiently and effectively. Couldn’t ask for more.
January 19, 2026
Unprompted review
Reply from Stellantis &You UK - Fiat Guildford
Mrs H, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Fiat Guildford Service. Mrs H, we're so glad that we were able to go above and beyond your expectations! 😊
Helpful and friendly
Terry was great at dealing with my fiat 500 service.
November 12, 2025
Unprompted review
Reply from Stellantis &You UK - Fiat Guildford
Thank you, we really appreciate your feedback. 😀
Major service at Stellantis Godalming
I took my Fiat 500 in for a major 4 year service and was quoted £374 which is comparable to other quotes I’d had from Fiat dealerships and independent garages. When the complimentary health check report came back I was shocked to find out that not only is a brake fluid change not included (+£85) nor was a coolant/antifreeze change (+£100) making a total of nearly £600! Stellantis say on their website that their prices are comparable! The standard fee for a major service is top end £400 including brake fluid change and coolant change. I appreciate everything costs these days but have no idea how you can justify £600. The final straw was when I went outside to collect it and discovered the complimentary wash is not actually a wash it’s spraying the car with a hose, it looked worse than when I left it. When I questioned if it had even been washed apparently what I got was a service wash!!!!
We have two Fiat 500’s soon to be three I won’t be going back there.
July 15, 2025
Unprompted review
Reply from Stellantis &You UK - Fiat Guildford
Thank you for completing a review, and am sorry to hear that your experience wasn't as it should be. With regards to costs, these are comparable with other local dealers, but would be happy to discuss this and the cleanliness standard, you can contact me on della.light@stellantis.com or by phone on 01483 410410.
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