Stellantis &You UK - Fiat Preston Reviews 

Absolute waste of space the customer service was really bad and after complaining regarding there service that was basically not done , we where told to go to another stellantis service centre as they wouldn’t deal with us because we complained about them ? Preston branch on Blackpool Road !!! Stay clear car doesn’t do the mileage it says either !!! And guess what they wouldn’t look into that either . I sent a video of the service the way they sent the car back , and they still said that it was done in acorrordanc with there garage . ? It Came back filthy and no checks where done and there were warnings lights on it also. We waited 2 weeks for a 2 hour appointment and dropped car and waited 3 hours then where told to come back in another two hours , we later went into the branch and they said apologies not been done yet . I sat outside . Watched it go in the garage where they do the service apparently 2 hours long ? and 6 mins later it came out wet but not washed and none of the things they said they would do had been done ! total rip off . Steer clear . Put a complaint in to head office and they still 12 months later haven’t been in contact .

Fantastic service.
Everything completed in time thank you.

I liked shopping at official dealership because of the reliability and good customer service. However, the recent experience about the service plan by Stellantis and eMAC has different interpretation and I am so confused.

Just bought my first automatic car with the help of David Hawkes. I had a test drive and he explained everything I needed to know and made the process less scary. He helped me buy my last car 13years ago so it was great to deal with him again.

Had my Motorhome serviced. Good service and quick and reasonable price. Thanks Heath.

smooth process 5 stars , easy from start to driving away in ournew car

Terrible experience!
Relentlessly hounded to book a service. Booked a service in with th preston garage.
The garage then changed the appointment without discussion. Central booking just talk over you and interrupt you. I asked to cancel the appointment and the operator hung up

Been looking to purchase a new fiat 500 and when to this new dealership fantastic staff and very clean and fresh I was greeted by mark the sales man and he made us feel right at home with a coffee and we bought a new car there and then picking up next week so excited thanks for all your help in finding the right car

Preston branch. Sales person not interested. Used stop watch to fool timed computer into believing he explained things. Car pick up arranged then cancelled due to it arriving in Preston needing work to wheel bearings ..less than one year old and about 7000 miles on clock. Customer left in lurch as insurances had been arranged. Purchase cancelled. Car re-appeared on website at inflated price and 1K more miles on clock during "extra £500 towards your deposit" sale. Went elsewhere better trade in newer car, less miles on clock and best sales experience ever compared to Stellantis. Avoid unless desperate.

Following reply from Manager I would comment further … Car details shown to me at time of initial interest had vehicle mileage at about 7100. Car went back on sale 7 days later with around 7800 on clock. Price had gone from £18165 to over £18800. Work due to a Peugeot recall never mentioned only wheel bearings. Salesman had a system of fooling computer by using stop watch to time out various items … perhaps blaise after 22 years in same job. I had purchased several cars previously and John Iannou(?) was always very good, this guy no where near that standard.Times have moved on and customer service needs to keep up with progress. I purchased a vehicle elsewhere and found their service and attention the best I have ever had. I can only speak of things as I found them …..end