Stellantis &You UK - Fiat West London Reviews 

Alex who dealt with me was very professional with the whole process of my buying my car from the start to finish

Would give zero stars if possible, location was West London Fiat, avoid if possible. Rubbish customer service and the worse phone system so you can’t speak to anyone. We waited 3 weeks for an appointment as we wanted to use a main Fiat dealer. We knew what the issue was and told them when we dropped it off and that they would probably need a new part. They held on to our car for 8 days without any updates and it seems without even looking at it. Then told us the problem was exactly what we had said and they would need the part!
We collected the car and they promised to call when the part was in stock, that was over a week ago & no update. Impossible to get through on the phone and the worst AI call handling system ever. We need the car urgently in August so really unhelpful

Very unpleasant experience. I was also given a telephone number 02089573003 to discuss my experience, but it is automated instead of giving a direct number. The dealership has my details and can easily contact me if interested. In the meantime this issue has been referred to DVSA.

Disappointing is probably an understatement to express my dissatisfaction with the service I have received from Stellantis &You UK, West London, following the purchase of my Citroën ë-C4.

At the time of purchase, I was not provided with the locking wheel nut key for the vehicle. Throughout my subsequent communications with the team, I was repeatedly made to feel as though my concerns were not believed. Rather than receiving support, empathy, or proactive follow-up, I was informed that no assistance could be provided. Furthermore, I was advised that I had allegedly signed documentation confirming receipt of the locking wheel nut key and was therefore expected to purchase a replacement at my own expense.

As I had no alternative, I purchased a replacement key myself. However, I subsequently raised a formal complaint and requested a copy of the documentation that purportedly demonstrated my acknowledgement of receipt of the locking wheel nut key. Despite these assertions, the team was unable to provide any such evidence. This ultimately confirmed what I had maintained throughout: the locking wheel nut key was neither provided to me nor present in the vehicle at the time of collection. It is apparent that the necessary pre-sale checks were not completed before the vehicle was handed over.

What I found particularly disappointing was the apparent assumption that, as a customer, my account lacked credibility. Rather than investigating the matter objectively, I was left feeling as though my concerns were being dismissed without proper consideration.
I was informed of the decision to reimburse me for the cost of the replacement locking wheel nut key on 30 April 2026. I promptly provided all requested proof of purchase and payment. However, despite the approval being made over a month ago, I have yet to receive the refund. Moreover, I have not been provided with any clear information regarding when I can expect payment or the timescales involved in the refund process.

My experience with Stellantis &You UK, West London has been characterised by disappointment, a lack of empathy, poor communication, and an absence of accountability. Throughout this process, I was repeatedly made to question my sanity and the validity of my own concerns, despite ultimately being proven correct.

I placed my trust in this organisation because of its established reputation as a professional vehicle dealership. Unfortunately, the level of service I have received has fallen significantly below the standards I would reasonably expect from a reputable business. The handling of this matter has been both frustrating and disheartening.

I am just one customer and I might not be influential enough to be considered important in the grand scheme of things for Stellantis and You UK, West London, but I hope future customers do not encounter similar issues.

Great service and extremely professional staff

If I could give it zero stars I would. Worst customer er service I have ever experienced.
Never get a call back to update on progress. Promised a new key fob within 10-14 days.
20 days still no fob and no response from stellantis Chiswick despite multiple calls. Customer services contacted no response still waiting on the call back.
The exiting fob has deteriorated so much waiting we are unable to drive the car or lock it.
Never use them. It’s put me off buying a Fiat ever again and I will be selling this current car asap or…. When the new fob arrives and I can start it!

I note same response to all other bad reviews. You would like me to reach out to you and offer a phone number for me to contact you. Well I did and the response from senior management was even worse.
Do not use this dealership for anything!

2 months to get a new car key. Wow. And that required multiple hassling emails.

Ammar was amazing he was so helpful. He stayed late for me to have a test drive and even came in on his day off to help me with the car. He so friendly and helpful and explain everything to me as its my first car. He even took the time to help my mum with finding a 9 seater car.

Good communication, friendly and was up to date with me. Great service overall.

Fail to acknowledge complaints, fail to identify the faults in car lead my car to fully unusable, without car for more than month and half. Series of failed opportunities to identify the issue in the car led me to miserable position now with renting car with my own money until decision from manufacturer will come. Spend endless time and effort and overall episode has led me under too much financial and mental stress. Contacting this dealership is nightmare without you personally visiting them and making them aware that I have complain. Absolutely no one bothered to call you back and update the situation until you literally sit there and push them do reply or call 10-15 times to ensure replies are sent .