Stellantis &You UK - Jeep Birmingham South Reviews 

After my service experience this year I no longer feel like a valued customer and will be going elsewhere in future for service and purchases, after almost 20 years with this garage.
Communication was extremely poor. Firstly, a new automated AI phone system meant you could not talk to a human in the garage ahead of time (and the promised callbacks did not occur), so my pre-service enquiries were not answered.
On the day there was no communication all day about the state of my vehicle or the results of the health check. There was a phonecall at 5pm demanding payment and when I queried the price (and asked about my pre-service queries/vehicle health check - for which I received no information) I was threatened with the car being kept overnight. The people on the phone were dismissive, patronising and clearly in a hurry. I received none of the usual paperwork and the person who delivered my car home was really unprofessional. The car had not been valeted properly.
I emailed the manager on the email address I had been provided with to make a complaint and I have had no response.
I felt like I (and my car) were simply unwanted problems for the company. I suspect that short staffing is at the root problem here, but this is something the garage needs to address or it will lose more customers. This garage used to be friendly, approachable and helpful. However, this has now changed beyond recognition.
After many years of being a loyal customer I will take my business elsewhere in the future.

Hi Sarjit and Colin,

You are lying and you guys are a bunch of cowboys,
I have repeatedly emailed you int regards to the issue with your car that I faced as soon as I picked it up and the only reply I had was that you were looking into this issue. You haven't authorised anything and you have lied to me about everything. You haven’t responded to any of my emails and even the emails from the main Vauxhall dealership. In your reply you said that you sent authorisation to Vauxhall for the works knowing well that authorisation is done through another system. The Vauxhall Romford branch has repeatedly tried to get in touch with you, the Vauxhall head office has also been in touch with you with no response. You haven’t responded to any of my emails and you are failing to acknowledge the issue. Alphera finance has tried to get in touch and they haven’t also had a response from you. The ombudsman has been notified and now my lawyers will be sending you a legal letter to settle this and I will be claiming for damages and mental stress that you have put me and my family through.

I will make sure justice is served and my lawyers will be sending you a legal letter. I will make sure you never work in this industry ever again.

I’m attaching screenshots of my emails and Vauxhall emails to and in timeline order for everyone to see and to know that you are a bunch of liars and manipulators.

I demand a full rejection of this vehicle with a full deposit refund and a refund of the 2 months payment that had gone out from my account plus compensation for all of this.

As you only reply on Google reviews, this is why I’m posting here. I will also be posting on trust pilot so everyone can see what a bunch of lying, manipulative wanna be sales people you really are.

Parking is horrendous! Thankfully Sas parked my car for me which helped .

Brought car from Julie great service

Worst Ever New Car Experience - upsetting a extremely frustrating.

My Partner who is disabled decided to purchase a Vauxhall Frontera from Mobility at the Selly Oak dealership.

After 72 miles a brand new Vauxhall Frontera broke down at home. Alarm going off unable to unlock the car, next morning the car came to life and I was able to drive the car to Selly Oak. From their I explained the situation and was basically made to feel like I had dropped a turd in the showroom. Told call the RAC. Well 24 hours later the same happened now on 95 miles. The RAC were called and replaced the 12v Battery.
All was ok for a couple of weeks, the on the 17th of March it went again. So the RAC called again they picked the car up and dropped it at Stellantis. There it remains and despite the fact my partner is disabled and requires her car to get around she was getting no feedback. Upset and Feeling very deflated and wondering how she could get to her appointments I got in touch. I got a good initial response, but since then nothing. I left a Google Review making it clear what a disgrace this is and I got a response from the GM. Great she got a courtesy car which is not automatic so it's awkward for her to drive.
The car was collected as said and dropped by the RAC on the 17th. She got the video of her Car being worked on, on the 26th of March so 9 days before it was touched. Since then nothing.

So if you are Disabled looking to use you benefit to get a mobility car from Stellantis beware. If your buying a car from Stellantis full stop, don't expect any service or respect for the fact you bought a car from them.

This is the worst experience I have ever witnessed! I keep expecting Boycie to be ringing up.

Shambles and an absolute disgrace!

Nowhere to ring your Head Office to lodge a complaint!
Please feel free to get in touch.

Ethan was lovely and very helpful when I had my car serviced.

helpful sales staff Charlotte Jacklin very friendly,

Just got my second hand car from Stellantis & you UK. Really pleased with their service and customer care. I was dealt with by a young lady of the name Charlotte Jacklin. She was polite, efficient and very knowledgeable answering all our questions honestly. I would highly recommend her and the company to my family and friends and anyone looking to replace the vehicle.

Charlotte went above snd beyond to help me out worh a difficult situation today. Whatever the outcome she tried her best. Great customer service
Thank you Charlotte for making me feel important and valued

Julie fabulous and great help and very professional

I went to Jeep Selly Oak for a recall. The experience didn't start off well when it took 4 phone calls and 1/2 hour on the phone to get the car booked in. I managed to get a "waiting" appointment as the letter from Jeep said it would only take 1/2 hour to do the work. I was asked to bring the car in at 9.30 for a 9.45 start. When I arrived to book the car in I was told that the workshop was aware I was waiting for the car so it wouldn't take long. I therefore anticipated getting the car back by 10.30. I actually got the car back at 11.50! with no real explanation as to what had caused the delay. Really not impressed

Thank you Julie!! Very welcoming and friendly

Jon & Ethan were very helpful and efficient when dropping my car off for a service. 10/10 service!

While having my Vauxhall Grandland in for service. The sales team showed me around the Jeep range. Even though I said I was not changing they showed me around with no pressure. Jeep have a great product line now.

Charlotte was so very helpful and we chose our car super quick. She made everything run so smoothly and with fab communication. Would definitely recommend using this garage.

Really great customer service from Stellantis. Rashid was brilliant, he managed to sort everything out in a day, I managed to pick my car up and get all the paperwork sorted. Really friendly and supported the whole process. Thank you!

Absolutely amazing team! They have all helped us from start to finish and it’s been a delight. Special thanks to Rishid, Ollie & Richard. You guys went above and beyond and explained information amazingly. The whole experience was a pleasure! Thankyou

Vehicle booked into Vauxhall, Birmingham South. Had to wait 5 weeks for the booking as I needed a courtesy vehicle. The afternoon before the date of repair, I receive a text saying all is good, remember the activation code from DVLA for driving licence history etc. That same evening (the booking is first thing next morning), I receive another text advising me they no longer have a courtesy car.

Why was I kept waiting for 5 weeks? Why did they clearly have a car the afternoon before the booking date? Why did they then NOT have one a few hours later? What a truly TERRIBLE brand. Just to show this is not just at dealer level, I contacted the HO and spent 20 minutes registering a complaint. I have a complain number. I haven’t had a formal acknowledgement or response since (6 days ago now). WOEFUL!

Great personal service .made to feel welcome and answered all my questions about the car I was interested in .very patient and understanding about my disability