Stellantis &You UK - Jeep Bristol Cribbs Reviews 

Stephen Mansfield had a slightly rusty start, but once we agreed on the purchase, he was outstanding. He gave me a great deal and kept me informed throughout the entire process with regular updates.

Where Stephen really stood out was after the purchase. He called me several times to make sure everything was going well and that I was happy with the car. When I discovered an issue with the front speakers, he quickly arranged a service appointment in less than a week, ensuring the problem was resolved promptly.

Excellent customer service from start to finish. I would happily recommend Stephen to anyone looking to buy a car.

I am extremely disappointed with the customer service I received from this Stellantis dealership.

I first visited to view the car on 7 June, and what should have been a straightforward purchase turned into weeks of delays. It took an unreasonable amount of time just to receive a valuation for my part exchange, and throughout the process there was little communication and no clear timeline.

After finally signing an agreement, I was looking forward to collecting the vehicle, only to discover that the agreement apparently meant very little. Receiving aphone call to say the car received to the Bristol branch from the Birmingham branch and wasn't up to standard, making me feel like they had done me a favour, rather than being a trustworthy professional standard. This was incredibly frustrating and left me feeling completely misled.

To make matters worse, I had already purchased a charging cable and arranged for an electrician to install an outdoor charging point in preparation for the car, leaving me out of pocket through no fault of my own.

The final straw was a phone call with a member of staff, who ended the conversation by hanging up on me before I had finished speaking. I found this unprofessional, disrespectful, and completely unacceptable.

As both the Bristol and Birmingham dealerships operate under the Stellantis brand, I expected consistent standards of customer service. Unfortunately, that was not my experience.

I have requested that my complaint be escalated to senior management and that my reservation fee be refunded. Based on my experience, I would not recommend this dealership.

excellent service

i was sold a service plan. What I was told that with this plan I would get 10% off all parts but I cant find that in the T&Cs. Has the policy been sold with inaccurate info

24.06.26 - Im still waiting for my quote for some work on the service i march and the mechanics didnt reset the service mileage countdown. So poor si=o revised my rating

Steve at Jeep was fantastic
Went above and beyond to Make the whole experience an excited one.
Had all the information needed and was explained all in a way that was understandable.
Can’t thank steve enough for professional but friendly services.
Feel super confident in this relationship with the dealership and service
Thank you

My 80-year-old father in law was treated appallingly at Bristol Cribbs. His new all electric Jeep would not charge, he was told there was nothing they could/would do, Phil the manager refused to see him, and he was sent on his way 90 miles from home. He was made to feel a nuisance, and an air of “not my problem” from the service centre. I will actively share this experience to deter others from using the brand.

Ashton looked after us well and made the process of buying painless

From start to finish the attention to detail and service I received has been first class. I was taken step by step, Ashton explained the process of purchasing a car from Stellantis clearly and professionally. After I had made my choice I was kept updated with emails and asked if I needed anything explained. The day I picked up my new vehicle everything was in place for a smooth and easy transfer as the new owner. I’ve been left in no doubt I would recommend this dealership highly. The car was delivered to me in outstanding condition and I was given a thorough tour of the vehicle before driving home, leaving me feeling confident and happy with my new purchase. It is refreshing to find this kind of service.

We have been to various dealerships looking for a car and have always been treated quite poorly and then we came across Alexander smith at Stellantis & you at Cribbs causeway Bristol who couldn’t have been more amazing and has gone above and beyond every step of the way to help my partner and I! We couldn’t thank Alex enough for his help and guidance and hope many more people decide to use him personally and this garage as it’s fantastic! The showroom is brand new and sparkling with fantastic coffee machines and the staff were all so polite and helpful, overall a perfect experience so thanks again Alex!